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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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April 04, 2021

The sales lady went out of her way To make sure we were comfortable. I really enjoyed working with With her and highly recommend her to others More

by DSTINDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Teahla Baka
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for the review and recommendation!

April 02, 2021

Everyone is so friendly respectful and very knowledgeable. I will be returning when I purchase a new vehicle. Great good job everyone. Good job guys More

by CHIQUITAMELTON76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for your business! We look forward to assisting you again in the future!

March 26, 2021

I received an email for a promotional price for an oil change and then when I got there they quoted the service at full price. When my car was done it sat in the parking lot for about 10 minutes before th More

by Brewer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie Tobias
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Brewer1, we are very sorry to hear you had a negative experience with us. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further and go the extra mile to make things right. We hope to hear from you soon.

March 25, 2021

Reggie was great. Service was quick. Very fair price. I’m glad I started to use Boucher in Waukesha. Definitely my go-to from now on. More

by C12P14C89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks for the 5-star review!

March 19, 2021

Came in for an oil change. Reggie informed me of the special which included a tire rotation, which I was not aware of. Everything went smoothly. They informed me of a leak at the front of the engine, More

by Daniel Radcliffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Daniel - we are happy you were satisfied with your recent service experience with us. As for the car wash, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can go the extra mile and make things right.

March 17, 2021

Repaired to my satisfaction. Should have been covered by warranty. 47,500 miles for disc brake pads is very poor durability. Had no brake problems with my three previous Denali's. More

by MWSCHAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

March 09, 2021

Reggie is great to work with, can always on him for the correct answer to any question. Great sense of humor. Like working with a friend. More

by TERRYTINDALL57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks for the review, Terry!

March 02, 2021

After many years in the car business finally a service department you can depend on. I would guess more customers would respond if the review didn't require 25 words...... More

by pristow44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec, Jim Piscitello
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to write this review! We are thrilled to hear that you can always depend on our Service Department.

February 27, 2021

I took my car in for a tire patch and left with a brand new tire. I love the attention given. Great customer and service. More

by GUILLE27MEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Apr 13, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks for the 5-star review!

February 25, 2021

Forcing me to write something is why I don’t do your customer service surveys. Make them click and submit only. Service was good as always. More

by JASON.H.WOODARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Jason - thank you for taking the time to write this review!

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