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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
527 Reviews

527 Reviews of Boucher Buick GMC of Waukesha - Service Center

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December 02, 2024

Clean, friendly and keeps you informed of your vehicles service progress. Communication is good as well. More

by MEG.LEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much, Meg, for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

November 28, 2024

Great experience! Thanks you and I will be back soon. Hopefully not too soon though… More

by Sarchet84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

November 27, 2024

Need to improve on communication skills. Also need to make sure to read the service form the customer filled out. Had missed the main reason (brakes) that I brought the car in and said the c More

by TATS_BIG_BRAT
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you again for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

November 24, 2024

Everyone is Kind and courteous! I had to use the shuttle service, it was great! More

by SARAHBR05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New shuttle driver… I don’t remember his name. He was fantastic! , Dakota Dakin Woods
Nov 25, 2024 -

Boucher Buick GMC of Waukesha responded

Sarah, Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

November 19, 2024

Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Dakin Woods
Nov 20, 2024 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Vern, and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 17, 2024

Great service, knowledgeable and friendly staff, the process was smooth and easy, very satisfied with purchase More

by K
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 14, 2024

Clean and helpful. I was in a hurry to possibly buy a new truck. Sales and manager were great. Never felt pressured. and they offered me a fair price for my trade in wh More

by Donhell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Halbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

November 13, 2024

Boucher is very easy to deal with. I will consider purchasing our next vehicle from Boucher. More

by kroneid
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

November 04, 2024

I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. More

by FAYE.AEBLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey always meets your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come! Dwight Johnson Service Manager 262-409-2600

November 04, 2024

Very confusing group to work with, unorganized, took days to even diagnose the problem. I will avoid the service group completely going forward. Couldn't even produce a service invoice for me. More

by Buckyboy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600