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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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October 03, 2024

Super helpful and friendly! All my questions were answered and there was not any pressure More

by sarah.highlandridge
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks, Sarah, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 25, 2024

Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks More

by dkreisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

September 23, 2024

Error on their part that cost me money and more importantly time and aggravation. Had car in the service department 3 times last week . More

by Flopros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with multiple people
Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

September 23, 2024

The time of the appointment was short and it looked like everything was done to par. I was not happy that the car was not washed. More

by TJR5231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Dakin Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. Dakota and our team appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 22, 2024

The service center was great, the salesman was helpful until he sent us to financing, then his attitude changed. Once the deal was done he was off to another sale. There was damage on the vehicle that Bou More

by ryan.schaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Teigland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

Ryan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

September 22, 2024

Not friendly service department. Told they would provide car wash but did not. Receive a wssh. More

by PATTYRAD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

Patty, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

September 21, 2024

Just a great experience all around. Sales person Jeff Fisher was wonderful and very informative. More

by Lee Abplanalp
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks, Lee, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 13, 2024

Our salesperson Luke was very personable and easy to get a hold of. The experience of buying our suv was great we got to bring it home that night. More

by Nathandevermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review, Nathan! We're happy to hear that Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Dwight Johnson Service Manager 262-409-2600

September 11, 2024

Bought my first Buick at Boucher in Waukesha. Dealer is great on customer service. Everyone was welcoming and attentive. Beautiful dealer In and out. My sales guy Luke was honest and not pushy. S More

by Eric Pagan
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Boucher Buick GMC of Waukesha responded

Eric, Thank you for taking the time to share your feedback with us. Luke, Scott, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

September 11, 2024

Nick, our salesman and everyone that was involved was very helpful. We are return customers. More

by joestantoine
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Boucher Buick GMC of Waukesha responded

Joe, We are very happy to have provided you with such a positive experience! Nick and our team sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600