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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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February 24, 2022

Not pleased at all with the level of service and even less pleased with the lack of communication with the service department. Nothing but headaches More

by pcollies01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Piscitello, Misael Perez
Feb 25, 2022 -

Boucher Buick GMC of Waukesha responded

We are very sorry to hear you had a negative service experience with us. We would love the opportunity to discuss exactly what went wrong with your visit. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600.

February 24, 2022

I had a great experience for my oil change. Reggie is so great to deal with. Would love to have him every time I go for service, but that's unfortunately not the case. Oil change was done insid More

by JANETRAKE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez, Reggie Tobias
Mar 01, 2022 -

Boucher Buick GMC of Waukesha responded

Janet- thank you for taking the time to leave us feedback! We look forward to seeing you again soon!

February 22, 2022

Told them I had a $10,000 deposit. .. Wind up with $15,000 deposit..... They sucked up the extra $5,000 in extended warranties....... Parts missing from truck from the start...... We More

by TKOINMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Elbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Misael Perez, Reggie Tobias
Feb 25, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further with you. We hope to hear from you soon.

January 28, 2022

Was taken care of right away, easy to get appointment and driven home. Representative was very helpful and on top of every detail ! More

by Stephanie Wolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jan 31, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your kind words, Stephanie. We strive to provide excellent service, and it looks like Misael is an excellent example of that. We hope to see you again soon.

January 27, 2022

Reggie and the whole service team really take a personal interest in providing the very best service. Always a pleasure to deal with in terms of entire dealership! More

by wmacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 31, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your wonderful review! We are proud to have Reggie on our team and are happy to hear he provided you with the best service.

January 21, 2022

Tremendous communication and service.I pulled in and Tremendous communication and service. I pulled in and they quickly got my information and the vehicle was in for service. More

by michaelcoello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 21, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the 5 star review!

January 10, 2022

Courteous, friendly, fast - while you wait, they make you feel like a king or queen. More

by WASHINTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 12, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the awesome review!

January 10, 2022

Very courteous and informative about what was being performed and how it would be done. More

by JASONANDLISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 12, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the 5-star review!

January 07, 2022

I appreciate that they help us to keep our vehicles in good working condition. Everyone that I have interacted with have been very professional. More

by JKSTEINHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez, Reggie Tobias
Jan 07, 2022 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

December 31, 2021

Great customer service I was kept well informed of the progress in the services needed More

by TATHROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jan 07, 2022 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

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