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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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August 11, 2022

More like than I expected paying but the issue with the AC has been fixed. More

by scottdjulius
Recommend Dealer
Yes
Employees Worked With
Kasey
Aug 12, 2022 -

Boucher Buick GMC of Waukesha responded

Scott, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 11, 2022

Sales rep. responded on a Sunday emergency call and Service Dept. got to my towed in vehicle within a day and picked up the next. All was covered under my warr More

by D.WEDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Heaney
Aug 12, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to outstanding service. Please let us know if there is anything we can assist you with in the future.

August 03, 2022

bad service I told them that the loan will be applied to me in my bank and they gave it to me in another bank with higher interest More

by PLEBIO75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Scott Teigland, General Manager 262-409-2600

August 02, 2022

Great customer service. The team did an excellent job on my vehicle's maintenance. The lobby and facility was clean and professionally presentable. Jason Burton was a pleas More

by SONIDOCHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Burton
Aug 03, 2022 -

Boucher Buick GMC of Waukesha responded

Sonido, Thank you! Jason and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha.

July 29, 2022

Service was good , just had a misunderstanding on the covered oil change that came with the car purchase. It was updated in the system for the next visit. More

by SIDGROSS76
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Aug 01, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this feedback!

July 21, 2022

Service advisor Kasey K treated me well. She greeted me when I entered the service department and listened to my concerns. The service was done in a very timely manner. Good snacks and dri More

by ZIPPERHEAD2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Kraus
Aug 04, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing!

July 21, 2022

We asked for some help on a driver profile and they could not assist. The other dealership washes my car when I bring it for service. Service adviser was sarcastic. More

by RICK.ROOFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie Tobias
Aug 04, 2022 -

Boucher Buick GMC of Waukesha responded

Rick, thank you for your feedback. When you have the opportunity, please reach out to our Service Manager, Rob Heaney, at 262-409-2600 so we can discuss this further with you & go the extra mile to make things right.

July 16, 2022

Service was done in a timely and professional manner. Would highly recommend Boucher GMC Buick. More

by PA_SEIFERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias, Rob Heaney
Aug 04, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the recommendation!

July 15, 2022

My appointment was made seamlessly through the app. My service was done promptly and correctly. A part replacement which required a 1 day delay for delivery was also handled professionally and without More

by BBELLINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Aug 04, 2022 -

Boucher Buick GMC of Waukesha responded

We are so happy to hear that you had an easy experience scheduling your service with us!

July 04, 2022

Brought car in for several complaints plus oil change never performed oil change Kadro fine for 400 miles and still goes into limp mode More

by JASONE247
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Reggie Tobias
Aug 04, 2022 -

Boucher Buick GMC of Waukesha responded

Jason, please reach out to our Service Manager, Rob Heaney, at 262-409-2600 so we can discuss this further with you.

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