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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews
Call Service Center (262) 254-7195

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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November 17, 2022

Refused twice to sell new truck without 3 years of onstar for $1500 and auto armor for $2500. More

by SUMINSKI
Recommend Dealer
No
Employees Worked With
Gregory Prince
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please give me a call directly at your convenience so we can discuss your experience one-on-one. Scott Teigland, General Manager 262-409-2600

November 15, 2022

Very friendly and professional. Very clean surroundings. They were very busy but moved things pretty quickly. More

by TZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 15, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 15, 2022 -

TZAK responded

I wasn't able to select Jason as my service adviser. He was very patient,understanding and helpful.

November 09, 2022

Dealership is clean and attractive. The people are cheerful and courteous. The service is timely and done according to expectations. More

by JLUPTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Nov 10, 2022 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 05, 2022

The team was very professional and did a fantastic job. Our brake issue is finally resolved. A special thanks to Rob Heaney for making this happen. He is a great asset to Gordie Boucher and knows how to More

by PJWOOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Nov 06, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for choosing Boucher Buick GMC of Waukesha. Your feedback and rating mean a lot to us. We're glad Rob was able to help, and we hope to see you again!

October 28, 2022

My experience with Boucher was nothing but great! My salesman Derek was awesome! So Helpful and thorough. More

by DANIELNEUTZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Luetke
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Oct 30, 2022 -

Boucher Buick GMC of Waukesha responded

Daniel, Thank you so much for your kind words for Derek and for taking the time to leave us this wonderful feedback!

October 24, 2022

thanks to Boucher GMC, I was very satisfied with the recent service and I would recommend Boucher GMC to others, thanks to Rob Heaney More

by Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Oct 25, 2022 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 15, 2022

Helpful and very courteous found what we were looking forward to retires and were able to get us in the same week More

by RRANIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Oct 16, 2022 -

Boucher Buick GMC of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha!

October 11, 2022

When I bought my truck the salesman said I get the first oil change and tire rotation complimentary but when I called to make an appointment the service center told me I didn't get those complimentary this More

by LEAGER2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Heaney
Report | Print
Oct 15, 2022 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact Rob Heaney directly at 262-409-2600. We'd love to get to the bottom of this and turn things around for you.

October 10, 2022

Everyone I dealt with were awesome. Very friendly and knowledgable. I had maintenance work done along with adding the chips for the heated seats that weren't installed when I purchase More

by NANCYSUSSEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Oct 11, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you, Nancy, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon!

October 07, 2022

Don't want to fix anything under warranty Terrible at calling people back Not happy More

by KOOLAID_64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Heaney
Report | Print
Oct 11, 2022 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please give me a call directly so we can discuss this further. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Heaney, Service Manager 262-409-2600

Oct 16, 2022 -

KOOLAID_64 responded

The last time I truck was in there I was supposed to get a call back from one of the general managers at the shop and it's a month later or more and I'm still waiting to call back when you guys on professional very bad it's very bad I just can't believe that a well repertour company is this bad I'm trying to fix something that wasn't my fault that I paid good money for

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