Boucher Buick GMC of Waukesha - Service Center

Lack of pricing transparency, repair work recommended to fix noise issue, after repair noise still present and body shop tech does a CYA blurb in the bill regarding noise still be present and recommending e fix noise issue, after repair noise still present and body shop tech does a CYA blurb in the bill regarding noise still be present and recommending even more work, requesting random signatures without explanations initially , etc More

Alex, Ken and the team at Boucher were world class. The service level was incredible and it was beyond easy to buy my new Yukon. Alex was knowledgeable and organized and communicated very well. I hi The service level was incredible and it was beyond easy to buy my new Yukon. Alex was knowledgeable and organized and communicated very well. I highly recommend Boucher Buick. More

Boucher Buick GMC has offered outstanding service from the time I ordered my new truck through delivery and post delivery. Highly recommend dealership. the time I ordered my new truck through delivery and post delivery. Highly recommend dealership. More

I had another great experience with the service department. They discovered a transmission leak which was fixed and probably saved me from a major headache down the road. department. They discovered a transmission leak which was fixed and probably saved me from a major headache down the road. More

Good dealership to work with. Staff in knowledgeable and friendly. They are always looking to help. Sales staff keeps in contact with you long after your purchase. Staff in knowledgeable and friendly. They are always looking to help. Sales staff keeps in contact with you long after your purchase. More

The service visit was quick, they reviewed and answered my concerns and questions and I was back on the road within 2 hours. my concerns and questions and I was back on the road within 2 hours. More

Terrible experience. Went in knowing exactly what vehicle that we were going to buy. Salesman, Gregory Prince, didn’t have answers but was able to get them. Once we order Went in knowing exactly what vehicle that we were going to buy. Salesman, Gregory Prince, didn’t have answers but was able to get them. Once we ordered the Yukon XL, Gregory would not follow up for updates when he said he would (for example would give an update on the first Thursday of month and not hear for him until a week later). Picking up the new vehicle was awful and all of the excitement/joy was robbed with our experience. Ended up having to buy from a personal account instead of business (to not delay getting the car) because Gregory would not respond to an email getting the VIN number. Came at the we agreed to come and wait 45 minutes before even started the process of getting the car. Trade in value of our truck was insulting (very low) and didn’t even try to negotiate. Was told to download the On Star app (while waiting the 45 mins) and spent less than 10 mins showing features of car and helping setting up settings. Then acted like it was an inconvenience when we asked for the interest rates for the monthly payments. Told wife that “husband can just show the features of the car.” The bright spot was Kendal in business department that answered our questions, explained paperwork, and was the only person we encountered on the day we picked up the car that she appreciated our business. We ordered a very expensive car and was treated very poorly. The customer service was the worst we have experienced and honestly had wished we had taken our business elsewhere. More

Great Experience, Vehicle and Customer Service! We Will be back for our next vehicle purchases. We Will be back for our next vehicle purchases. More

They are friendly, easy to work with and anticipate the little things. The dealership is clean and neat and very relaxing and pleasant. You get plenty of attention if you want it, and they leave you to y little things. The dealership is clean and neat and very relaxing and pleasant. You get plenty of attention if you want it, and they leave you to yourself if thats the way you would prefer. Its as pleasant a dealership as I have ever visited. More

Staff was friendly and explained everything thoroughly . Facility was nice , they seemed to think if everything needed . Facility was nice , they seemed to think if everything needed . More