Boucher Buick GMC of Waukesha

work with me very closely to make purchase on line these people help me buy my truck on-line out of state and assisted with the loading of same on transport truck that was sent to small to fit the heig these people help me buy my truck on-line out of state and assisted with the loading of same on transport truck that was sent to small to fit the height of truck More

TERRIBLE EXPERIENCE!!! I drove over 3hrs to purchase my Yukon Denali just to get there and not even able to see the vehicle for over an hour due to “maintenance” issues. Come to find out they were rechargi Yukon Denali just to get there and not even able to see the vehicle for over an hour due to “maintenance” issues. Come to find out they were recharging the air conditioning, Alex Johnson was my salesman and he reassured me that the air was working fine and wouldn’t be an issue, well here it is 2 weeks later and 92 degrees outside and no air is working!!! I called and he said someone would be calling back, nobody has called back so then I call again and he says there is nothing they can do because I didn’t sign THEIR extended warranty!!! ABSOLUTE xxxxxxxx ILL NEVER RECOMMEND THIS DEALERSHIP AND NEVER SHOP HERE AGAIN!!! More

We’re really happy with the service provided by Joseph, he helped us make a really good deal At the end on our new car, since the first day we met with him he explained the features and differences of the he helped us make a really good deal At the end on our new car, since the first day we met with him he explained the features and differences of the suv that we were looking for. and we’re glad that we work with him, we couldn’t be more happy with our decision. If we could give him a higher star we would do it. More

Every time I have needed service on my car everyone is always friendly and provide great service! The nice waiting area is always a plus as well! ;) always friendly and provide great service! The nice waiting area is always a plus as well! ;) More

Defect not detected Your service tech was unable to detect defect. Paid for investigation with no positive results. I guess I will have to wait until the defect comes b Your service tech was unable to detect defect. Paid for investigation with no positive results. I guess I will have to wait until the defect comes back. More

I brought my 2017 GMC Yukon in for service. I found the dealership to be clean the sales and service representative Reggie was most kind and efficient. He explained what they were going to do when it would dealership to be clean the sales and service representative Reggie was most kind and efficient. He explained what they were going to do when it would be finished and he would give me a call. Everything went well appreciate the great service. More

Haven't bought a vehicle in 10 years and Marty was very easy to work with, Would recommend Marty to anyone, thanks Marty for all your help! easy to work with, Would recommend Marty to anyone, thanks Marty for all your help! More

I purchased my vehicle at Boucher and have received great service from everyone from Sales to the Service Department. They make it easy in - easy out. service from everyone from Sales to the Service Department. They make it easy in - easy out. More

Awesome customer service, Reggie was great, no complaints. Space,space,space,space,space,space,space, space, space, space, space, space, space, space Don’t make people do 25 word min will no complaints. Space,space,space,space,space,space,space, space, space, space, space, space, space, space Don’t make people do 25 word min will not participate in survey or get good feedback More

My appointment was incorrectly scheduled for the day prior and when I showed up, they had no record of my appointment that day. When I scheduled the appointment, the girl who took my call seemed irritat prior and when I showed up, they had no record of my appointment that day. When I scheduled the appointment, the girl who took my call seemed irritated to have to provide me with dates and times available and didn't seem interested in helping me. She then erroneously scheduled my appointment for the day prior to what I had selected. When I arrived for my appointment, they indicated I could possibly be at the wrong dealership because I have a Chevy, not a GMC. That wasn't the case either, as I had purchased my vehicle from that very dealership within the last year and was there for my free services included with my purchase. With that being said, a nice gentleman (who I assume is management) interceded and said to just get me in for my oil change. After that, the staff must have done some investigating and realized that it was not my fault that I was there on the wrong day. They were apologetic and accomodating. Had I actually read the confirmation text and email I received, I would have realized she scheduled me for the wrong date right off the bat. The oil change and tire rotation was quick, however, the car wash they offered didn't even clean my car. I would have rather skipped waiting the extra 10 minutes and took it to get properly cleaned. I know bugs are difficult to remove, but if you offer to clean my car, then it would be nice to have it actually clean. I enjoyed the beverages and snacks available, as well as the hand sanitizer stationed around the dealership. My salesman connected with me and continued to make sure my needs were met. I think the dealership did an excellent job turning a potentially bad situation into a win! More