Boucher Buick GMC of Waukesha

Gregory and Tony were great, The were able to source a vehicle that they didn’t have in stock, make sure I would be happy with the options, and get it available and ready in a couple of days. They worked vehicle that they didn’t have in stock, make sure I would be happy with the options, and get it available and ready in a couple of days. They worked hard for the sale! More

First love my vehicle second would I buy from them again No I been waiting since April to have my car top cross bars installed they tell me I need a part they can not seem to get and I'm still waiting patie No I been waiting since April to have my car top cross bars installed they tell me I need a part they can not seem to get and I'm still waiting patiently but my patients is running out looks like I will have to go to a different dealership to have this issue taken care of More

Almost Satisfied - Always Takes Forever Oil change, tire rotation, and wash took almost two hours, when told it should only be 45min/1hr. Reggie did let me know a few times that it would be Oil change, tire rotation, and wash took almost two hours, when told it should only be 45min/1hr. Reggie did let me know a few times that it would be a bit longer, which I appreciated, but it is extremely frustrating when you have an appointment scheduled for a specific time that it takes double the time initial told. This isn't the first time something like this has happened here either. More

Outstanding customer service. From start to finish Gregory Prince exceeded my expectation. My experience started with not feeling pushed. Gregory just sat and listened to what I wa From start to finish Gregory Prince exceeded my expectation. My experience started with not feeling pushed. Gregory just sat and listened to what I was really looking for then guided me to the right fit car one we looked at. My decision was made during the test drive. I ended up detouring our ride, so I could show my wife. Since the purchase I have had to stop in a few times to pick up items I ordered online. (another easy process), and staff members treated me like I just came home! Boucher Buick GMC, Great job! Gregory, thanks for everything. I have a feeling I’ll be part of the Buick family for a longtime. More

This was an easy transaction and the salesperson was great to work with. Low pressure transaction and the sale was completed faster than I had anticipated. great to work with. Low pressure transaction and the sale was completed faster than I had anticipated. More

Fast and spot on! Great delivery and pickup service, and speedy! Perfect experience! From the time they came and picked it up to the time they brought it back was les Great delivery and pickup service, and speedy! Perfect experience! From the time they came and picked it up to the time they brought it back was less than 2 hours. More

Almost completely satisfied. Oil change and tire rotation went well. Dissatisfied that GM could not resolve our tire pressure issues. The day after the service appointment, the Oil change and tire rotation went well. Dissatisfied that GM could not resolve our tire pressure issues. The day after the service appointment, the tire pressure monitor indicated that each tire had a different pressure and continues to do so. How frustrating!!! More

Reggie was an absolute pleasure to work with. I appreciate the communication, as he called with findings, to let me know when it was ready, and followed up on his voicemail to make sure I knew the appreciate the communication, as he called with findings, to let me know when it was ready, and followed up on his voicemail to make sure I knew the car was ready. He is a true professional in every sense of the word. He walked me through my bill, made sure to answer each of my questions, and escorted me both to the service checkout as well as my car. If I need service again, I will be asking for Reggie by name. More

Outstanding Experience Start to Finish After inquiring about a 2013 Ford Flex online I decided to stop at Boucher Buick GMC of Waukesha late on a Saturday afternoon to view it. I arrived ab After inquiring about a 2013 Ford Flex online I decided to stop at Boucher Buick GMC of Waukesha late on a Saturday afternoon to view it. I arrived about 20 minutes before they were scheduled to close and spoke with Nick Larsen, when I asked if there was time to test drive it Nick never hesitated and gave me the keys. Although I wanted to begin negotiations on a purchase price that day, I decided to think about it and left with a handshake and a smile. I received several follow up calls from Nick, Scott Tiegland (Gen Sales Mgr) and Tony (Finance Mgr) during the following week and we came to agreement on a purchase price. My experience with the team at Boucher Buick GMC from start to finish could not have gone any smoother. I could not be happier with my decision to purchase from them and will definitely do so in the future! More

Great service, will recommend to others..Very helpful. Great service, will recommend to others.. Very helpful. Knowledgeable. Answered all of my questions. Recommend future service. Will continue to take Great service, will recommend to others.. Very helpful. Knowledgeable. Answered all of my questions. Recommend future service. Will continue to take my vehicle to this location.. More