Boucher Buick GMC of Waukesha

I really don't know where to start. I test drove a canyon; loved it but it wasn't perfect. It had paint damage to both fenders that you'd have to be blind not to see and this was a certified pre-owned canyon; loved it but it wasn't perfect. It had paint damage to both fenders that you'd have to be blind not to see and this was a certified pre-owned truck! They appraised my trade-in while it was dusty and noted a lot more scratches than were actually there and hit me with a low offer. I took my car home and gave it a good wash. Sure enough those "scratches" were no longer there. Next day I asked them to review their appraisal and they upped my trade-in value. I negotiated having the paint repaired as part of the purchase of the truck. They handed me the keys and asked me to return the following Monday because they did not have the inspection paperwork on hand that needed my signature and the dealer that had it was closed. Fine. I got the keys and hopped in my new truck. It was low on gas. Good thing the sales guy remembered to help me activate on-star before letting me leave so I mentioned I had hoped for a full tank of gas. He said that it should've been full and he drove me to the gas station and arranged for a ride back. That was a nice gesture. After filling up he asked if I knew how to use apple car play and since I didn't he said he'd show me. The touchscreen glitched a couple times and he said sometimes they're a little finicky. I was excited and brushed it off as maybe the screen not being clean enough. On the way home the touchscreen went dead and would randomly scroll or change the radio station. Great. I got home and decided to turn back around since the salesmen could not remove my old license plates from my trade in without a special tool which I had. When I returned i asked the sales guy to take a look at the radio and he agreed it was malfunctioning. He went into service to ask when they could look at it but instead took the liberty of making an appointment for a Tuesday morning without asking what my availability was. Annoying but I made it work by dropping off Monday after work. Before I left I remembered about the paint repair they agreed to do so I asked when that would be done. The sales guy said he would set it up on the same Tuesday of my service appointment. When I dropped off Monday afternoon I asked about getting a loaner car. None available. I asked about the paint repair and they said they knew nothing about it. I asked they talk to my sales guy. I signed zero paperwork which was strange and went home. The next morning 2 hours before my appointment I had already received a call stating my touchscreen was defective and the part would arrive a week later. I asked on the paint repair and the service advisor said "I don't know I handed over the keys to sales". I asked to get transferred to sales. The sales guy said my truck was taken to the body shop and when I asked when it would be done he said "hopefully today". 3pm that afternoon I had no update so I called and was told the paint repair wouldn't be done today. I asked for a loaner car. Still none available. Tuesday I decided to call boucher chevy auto body to ask on a realistic update on my truck. They don't have it so I called my sales guy and he said it was "at a body shop for dealers". I don't care, I have the right no know where my truck is so I asked for the name of the business where my truck was. He said Picasso auto body. Yup, the cheap guys that paint outside in the rain or snow under a pop up canopy. I should have asked for a real body shop but I was already beyond frustrated and did not want to cause a scene over the phone. I called Picasso and asked what the eta was. They said it was looking like Wednesday. At least they were honest instead of "hopefully today'. Wednesday its now day 3 since i dropped off my truck I decided to call Picasso and ask if it was still going to get done. The lady said it was looking like the afternoon or right at closing time. I said "no problem, I need my truck". I showed up right at closing time but there was a miscommunication and the truck had already been taken back to the dealer. I get to the dealer and the service manager pulls up my truck and said its ready and I can just hop in and go. I said "Id like to take a look at the work that was done before I take it." He seemed annoyed by that and said ok but he doesn't know what was done. I'm shocked at how terrible the body repair was. There were pinholes in the paint, paint runs, orange peel and dirt underneath the clear coat. I could not believe it even left the body shop like that. The truck hadn't even been washed so its no wonder why the paint had garbage embedded in it. I told the service manager I was not going to take the truck like that and he said "Well I don't know anything about it so lets talk to the sales manager". I expressed my frustration. He agreed the paint repair was poor and he suggested I bring the truck back on my appointment for my touchscreen replacement which is next week. Yea that's not gonna fly. I left it and they agreed to take it back right away in the morning. For the 4th day in a row I asked for a loaner and the sales manager said they don't have any. Keep in mind I have 3 kids and a full time job so I made arrangements for a car while my truck was getting its paint ruined by Picasso. Over the course of this whole mess I had called service and sales a dozen times and had maybe 2 of my calls returned. My sales guy even assured me we was writing a note on his sales managers desk to give me an update first thing Wednesday morning. That never happened. This entire dealership does not care about you once the sale is complete. Service blew off an additional concern that I asked about and said the perimeter of the backup camera display is normal to be foggy and that the camera still turns on so its not defective. I trusted boucher. My parents had purchased their 2 vehicles from boucher and I accompanied them for that. It was a complete 180 of my experience which blows my mind but then again it was at a different location so I guess I was wrong to assume my experience would be the same. Im honestly hesitant to even show up to my next appointment for my touchscreen replacement and ive yet to get my truck back from the second paint repair attempt. Im not holding my breath and I don't expect this to be the end of my troubles with this dealership. Update: in summary I bought my truck august 1st. The touchscreen died the same day. I dropped off my truck Monday the 10th to have it diagnosed and to have the body work done. Wednesday the 12th the body work was finished any three truck was worse than before l. Thursday the body work was redone and it looked better but still had several obvious imperfections. The body shop owner asked for a 3rd chance to fix it after I completely lost it. As an apology he offered me a loaner car and offered to touch up the front bumper that had a scratch but asked for an additional 4 business days to complete the work. The loaner he had in mind was already loaned out so he turned to one of his company trucks which had expired plates so that was an obvious no from me. The 3rd body repair attempt was complete in the 18th after normal business hours and the owner was still touching up the truck when I arrived. it’s not perfect. It’s satisfactory work but at this point I’ve lost my truck for 2 weeks and I’m just about to make the 1st payment on it. My radio still isn’t fixed. My appointment was booked a week after the part arrived. Per Boucher’s response to my review I tried contacting the service manager but he’s on vacation this week. More

Good service the service was great and staff were excellent, however when i purchased this certified vehicle i was told the fist two oil changes were covered as pa the service was great and staff were excellent, however when i purchased this certified vehicle i was told the fist two oil changes were covered as part of the certified vehicle purchase. perhaps i was mistaken. More

I purchased a brand new Sierra 3 weeks ago. There are flaws and I haven't heard from anyone in 2 weeks until I inquired today and was told someone would get back to me! I don't think I should have to beg flaws and I haven't heard from anyone in 2 weeks until I inquired today and was told someone would get back to me! I don't think I should have to beg for assistance! The salesman should have this matter at the top of his priority list @ More

Boucher GMC is a very professional organizatio. The people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your ve people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your vehicle. More

We highly recommend Boucher GMC and Buick. Ken Rice and Nick Majeske made our buying experience easy and enjoyable. We've purchased vehicles from Boucher in the past and we'll be back when time comes again Nick Majeske made our buying experience easy and enjoyable. We've purchased vehicles from Boucher in the past and we'll be back when time comes again. More

Oil change and tire rotation. The gentleman what met me at the door for my oil change appointment. He explained everything and got me back on the road. Nice to have pleasant servic The gentleman what met me at the door for my oil change appointment. He explained everything and got me back on the road. Nice to have pleasant service now adays. Thank you More

Great customer service! I was new to the area and needed to turn in my leased Buick. I worked with Dave in sales and Scott the sales manger. Dave helped make the transition I was new to the area and needed to turn in my leased Buick. I worked with Dave in sales and Scott the sales manger. Dave helped make the transition from my old lease to a new leased vehicle a very smooth process. Scott the sales manager was instrumental in finding me the vehicle I wanted and taking care of my previous lease. I will definitely be a repeat customer...very satisfied! More

Extended warranty When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get the covered item approved by the warranty company that you use . Open communication would result in a better customer experience . More

Oil Change/Tire Rotation and Inspection Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned p Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned properly! More

Excellent repair. Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My vehicle was returned clean with the under-hood area free of left over oil stains, hand prints etc. More