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Boucher Buick GMC of Waukesha

Waukesha, WI

4.5
1,152 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department. Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,152 reviews

October 25, 2024

I have been trying to get reimbursed for a car rental since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
Oct 28, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

October 23, 2024

Jeff was very helpful and a great guy to work with. Buy from Jeff Fisher More

by Cathy S
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, Cathy, and for taking the time to leave us this wonderful feedback! Scott Teigland General Sales Manager 262-409-2600

October 22, 2024

Tanner was our salesman ,very helpful, polite, easy to work with, everyone very friendly and helpful, recommend Boucher More

by kathleen
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Boucher Buick GMC of Waukesha responded

Kathleen, Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. Tanner and our team appreciate your business and hope to see you again soon! Scott Teigland General Sales Manager 262-409-2600

Oct 23, 2024 -

kathleen responded

Scott, you're welcome, we were treated well by all staff we met that day

October 22, 2024

I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute More

by adam.gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Dakin Woods
Oct 26, 2024 -

Boucher Buick GMC of Waukesha responded

Adam, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600

October 17, 2024

Had transmission problem, Jason fought for me with the warranty company to get them to fix the trans. More

by BOB@BADGERLANDFIREPACE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Boucher Buick GMC of Waukesha responded

Bob, It's great to hear that Jason was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

October 16, 2024

Salesman knew everything about the truck that I was looking at. Everybody else was friendly and very helpful with any other questions I had as far as financing warranty other options for the truck. More

by SDOPP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Scott Teigland General Sales Manager 262-409-2600

October 16, 2024

The closing on the purchase of the car went smoothly. There was no pressure to purchase additional features. More

by DACHATZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Scott Teigland General Sales Manager 262-409-2600

October 11, 2024

Super easy to work with! Excellent selection and willing to negotiate. Super friendly and welcoming staff. More

by BARTLETTK8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Buick GMC of Waukesha are glad to have you as a customer. Scott Teigland General Sales Manager 262-409-2600

October 11, 2024

In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m More

by Mstaufen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

October 05, 2024

Very easy to work with. Did not feel pressured manager was nice as well and so was finance lady More

by Scouty29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Boucher Buick GMC of Waukesha responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Teigland General Sales Manager 262-409-2600

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