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Boucher Buick GMC of Waukesha

Waukesha, WI

4.5
1,107 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department. Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,107 reviews

November 03, 2024

Excellent attention, Hannah professionals answered all questions, with great patience in selecting a new car, and always followed up with information, clean ans warm dealership with many options and model More

by rickzeckmeister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Lacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Boucher Buick GMC of Waukesha responded

Hi Rick: Thank you so much for choosing Boucher Buick GMC of Waukesha! Please let us know if we can be of any more assistance. Scott Teigland General Sales Manager 262-409-2600

November 01, 2024

Tanner was fantastic to work with. He was the first salesman we met on our car purchase journey and true professional. I was buying a car for my teenage daughter, and I made her come w More

by CORYBELLAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Scott Teigland General Sales Manager 262-409-2600

October 30, 2024

Poor service! Still haven't gotten my car rental reimbursement for service done in JULY! More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Boucher Buick GMC of Waukesha responded

Erik, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

October 29, 2024

Was greeted at the door. Mark was courteous and informative. Offered a test drive and sat down with me to make their offer. It was easy to negotiate. Finance Mgr. was reall More

by jronnelson67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Halbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words for Mark, and for taking the time to leave us this wonderful feedback! Scott Teigland General Sales Manager 262-409-2600

October 29, 2024

Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Dakin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Boucher Buick GMC of Waukesha responded

Rachel, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

October 25, 2024

I have been trying to get reimbursed for a car rental since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
Oct 28, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

October 23, 2024

Jeff was very helpful and a great guy to work with. Buy from Jeff Fisher More

by Cathy S
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, Cathy, and for taking the time to leave us this wonderful feedback! Scott Teigland General Sales Manager 262-409-2600

October 22, 2024

I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute More

by adam.gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Dakin Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Boucher Buick GMC of Waukesha responded

Adam, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600

October 22, 2024

Tanner was our salesman ,very helpful, polite, easy to work with, everyone very friendly and helpful, recommend Boucher More

by kathleen
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Boucher Buick GMC of Waukesha responded

Kathleen, Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. Tanner and our team appreciate your business and hope to see you again soon! Scott Teigland General Sales Manager 262-409-2600

Oct 23, 2024 -

kathleen responded

Scott, you're welcome, we were treated well by all staff we met that day

October 17, 2024

Had transmission problem, Jason fought for me with the warranty company to get them to fix the trans. More

by BOB@BADGERLANDFIREPACE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Boucher Buick GMC of Waukesha responded

Bob, It's great to hear that Jason was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600