Boucher Buick GMC of Waukesha

I have only experienced horrible customer service from this service department. In May 2024 I took my vehicle in because the hatch button wasn't working. It was determined that it needed to be replaced. this service department. In May 2024 I took my vehicle in because the hatch button wasn't working. It was determined that it needed to be replaced. I had them order the part and was told it would be in in about 1 week. I called 2 weeks later asking for a status of the part and was told they didn't have it yet. I had to initiate several more calls over the next couple of months asking for the status. The last time I called, I was told they had no record of me being in there or any part being ordered. I asked to be transferred back to the women at the service desk, who was the only person that gave me information, and she was able to find me right away. She then put me on hold and talked to the manager to get me an answer. I was then informed the part was on backorder. At least I knew some sort of status. I then called another dealership as I had no faith I was being told the truth. They looked up the part right away and confirmed it was on backorder but also gave me the date it was expected, which was the end of September. I called this dealership in October to get it scheduled for service to replace the part. Upon them getting ready to service the vehicle, they discovered the hatch button was now working and asked how I wanted to proceed. I told them to hold off on service and I would see how long it lasted. A couple of months later, it stopped working again so I made another appointment last week, Feb. 2025, to have them replace it confirming they still had the part. The appointment was scheduled for noon, which would allow me enough time to pick it up in the afternoon as I had an evening appointment. Hearing nothing all day, I called at 3 pm to ask for the status and was told they just took it back to work on it and would need 1 - 1.5 hours to finish the work. I received a text from a generic number at 4:30 pm that it was ready to be picked up. That didn't work for me as I was already headed to my appointment and wouldn't be able to make it back to the dealership before they closed. I had to get another ride to the dealership early the next morning as my husband was on his way to work so I could pick it up and get to work on time. I arrived shortly after 7 am as the website stated the service dept. opened at 7 am. They asked what vehicle I was picking up and then had me sit in the waiting area. At 7:10 I texted my husband that I was sitting but they didn't tell me why and I kept watching for my vehicle to be pulled into the service bay to be picked up as no one else was in the dealership. At 7:15 my husband came into the service area asking what was going as we had been waiting 15 minutes to pick up my vehicle. I was then told the wait was because the cashier wasn't in yet. I was now really mad and told them to get my keys and they can take my card information but I was leaving with my vehicle. It wasn't my fault their cashier wasn't in and we both had to get to work. My husband was now late getting to work since he waited for knowing I wasn't getting good service. All of a sudden they rushed to try to figure out a way to resolve the issue and saw the cashier getting coffee at the station. I was told they would help so I could be on my way. The cashier took her sweet time getting her coffee and slowly walking to her desk to collect payment. I barely made it to work in time. I will never go back to that dealership. I will drive out of my way to go somewhere where customer service is important. I have told everyone I know about my horrible experience and that I would never recommend this dealership to anyone. I can't remember any names except Dakota. More

I had a horrible experience with Jason and the service team. My onstar module was shorted out while it was in for service, which is now on back order. I’m concerned that I will have continued problems wit team. My onstar module was shorted out while it was in for service, which is now on back order. I’m concerned that I will have continued problems with electronic components going forward because of their negligence More

I've never been so close to walking out of a dealership during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealersh during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealership I've worked with which is not a positive endorsement. They refused to increase the credit on my trade in even though "It's the cleanest one I've ever seen." Carmax instant offer was 10% higher and there was a listing online with one for sale that was 60% over what they were offering so they had a lot of room but refused to move. I did my research on what my trade in was worth. I knew they’d list it on the lot for $30K. But they insisted they’d have to list it for $25K. When it was listed, it was listed for $29K, so I consider that a bold face lie in negotiations. They got the first sale from me only because of the unique truck I was buying. They will not be getting a second sale in the future regardless of what vehicle they have. In regard to my interaction with Scott specifically. I replied to a generic email he sent immediately after the purchase because I didn't get all my paperwork on the USB drive. He did not reply but my salesperson did. Scott replied to my Google review asking to contact him so I emailed him again. He never replied. Both these interactions show he wants to put on a display of caring about the customer, but the actions speak otherwise. They have my money but think twice about giving them yours. My interaction with the finance department was good. They got a good rate and the missing paperwork was an honest mistake. Files probably just didn't copy. The only negative was them still being required to push extended warranties and services. I was negotiating on out the door pricing so this was annoying. More

Nick was very knowledgeable with everything we had questions on. More than great to work with and certainly recommend others visit here. questions on. More than great to work with and certainly recommend others visit here. More

Cory was awesome very nice very fast and funny. Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know More

Fast and easy to work with. Patient and went the extra mile to explain all of the tech features. Patient and went the extra mile to explain all of the tech features. More

Gregory Prince was my sales person. Very professional Sales person. Gregory was very knowledgeable about the vehicle I was interested in buying. Very professional Sales person. Gregory was very knowledgeable about the vehicle I was interested in buying. More

He did a great job on my vehicle and I will recommend someone to come to them get the problems fixed someone to come to them get the problems fixed More

This is our second vehicle from Nick, and everything was as good as it gets. We wouldn’t go anywhere else! as good as it gets. We wouldn’t go anywhere else! More

Working with Hannah was such a great experience. She was so helpful and patient with me. I knew I needed to purchase a car and she convinced me to purchase it through her instead of my normal Buic She was so helpful and patient with me. I knew I needed to purchase a car and she convinced me to purchase it through her instead of my normal Buick dealership. She is always a phone call away if I have any questions. I LOVE MY BUICK and Hannah is AWESOME!!! More