Boucher Buick GMC of Waukesha

All Lies We drove 3 hours to look at a 2009 Chevy Traverse. We told Danielle Blake we were coming in from out of town. We told her we were very interested and We drove 3 hours to look at a 2009 Chevy Traverse. We told Danielle Blake we were coming in from out of town. We told her we were very interested and would like to purchase it if it all checked out. We got there and the car was getting new tires and breaks so it was up on the lift. We couldn't even get in it. We waited almost an hour while she "talked with her manager" about when it would be ready. They made us put a $500 deposit down since we wouldn't be able to wait the 6 hours for it to be ready that day. They also questioned us as to why we weren't financing through them. We did it through our local bank. When we drove 3 hrs back to get it Danielle wasn't even there. Danielle had promised us a check would be waiting for us to get our deposit back. When we got there they had no idea about the check. Then they said they would mail it to is in a few days. It has now been 2 weeks and no check. I called and they said it had to go through their corporate office and it will "take time". Never going back to that dealership or recommending it to anyone. More

Nightmare Experience I was excited to go test drive a car that I PLANNED on buying and couldn't wait to get there. I was even pre-approved for financing before I arrived. I was excited to go test drive a car that I PLANNED on buying and couldn't wait to get there. I was even pre-approved for financing before I arrived. Once driving the car I noticed that it had a loud noise and vibration in the front end on the highway that was evident immediately & also had a severe pulsing in the pedal while braking. I didn't see it right away, but when we got back to the dealership there was a dent with scuff marks on the back driver side of the car. When negotiating price, I was told there would be NO price adjustment for the mechanical issues and Joe said that the sticker price was IT!!! NO negotiating. Also Joe Hacker insisted I go through their financing, even against my wishes. I did my homework on local prices paid in the area, other dealership prices & blue book value (I used good condition - The car wasn't), but Joe Hacker went on his computer & pulled out some FAKE blue book value which was $5,000 more then the real one and said that the printouts I had from "Kelley" & "Edmunds" were not relevant to buying from a dealership!! Everything was lies & hard sales techniques from his mouth. I am a college educated accountant, and I COULDN'T make sense of the purchase agreement he brought out from some back room where he was for 34 minutes while I waited staring out the window. The sticker prices was $9,995, but his purchase agreement said $16,995 with some discounts that we never spoke about & then fees that brought the car back up to almost $10,000 plus tax & titling and more fees. Blue book was only $8000. When I called him on all the lies & BS, he brought out a sales manager and tried to tag team me in to a sale.. When that didn't work & they realized I wasn't an idiot, they just start talking to me like I wasn't worth their time cause I wasn't buying a more expensive car from their lot. I left 3 hours later disgusted and violated!! More

Buying a Used GMC Denali Nick Majeske did an excellent job right from the moment I walked into their dealership. He was professional , knew his inventory , knew his dealershi Nick Majeske did an excellent job right from the moment I walked into their dealership. He was professional , knew his inventory , knew his dealership and displayed confidence in his abilities to find answers any questions that I had. Time was taken to insure that he understood what type of vehicle I was looking for. He introduced me to Kevin Dennis , who also did a great job of making sure I knew the positives of buying at Boucher. It was obvious, that he supported Nick and that made me comfortable dealing with Nick. I felt that they both were sincerely interested in working with me to find the right Denali. I made several trips back to the dealership , for test drive(s) and discussions. They also took phone calls from me as I was watching 19 cars on line daily and had also been at other dealerships looking at vehicles. At the end of the story, their pricing , vehicle age and mileage was the best option. But what closed the deal , was Nick. He was the difference as I chose to buy local, supporting a Waukesha based business. Boucher should be proud of both , as its the work of great employees that make the difference and this case , made the sale. The Denali is great . They have followed through on all details of the transactions and I look forward to using their service department for all needs in the future. More

TERRIBLE Worst experience I have ever had in a dealership. Lies from the beginning and rude. Live 1.5 hours away and had an agreement via phone...got to the de Worst experience I have ever had in a dealership. Lies from the beginning and rude. Live 1.5 hours away and had an agreement via phone...got to the dealership and they backed out trying to get me to pay $4k more. I refused and then I was told to leave. Never again! More

Customer service does not exist. Don't waste your time. Stopped in to purchase a vehicle we had seen advertised and also saw a cool buyers incentive with a purchase. They didn't honor the incentive because Stopped in to purchase a vehicle we had seen advertised and also saw a cool buyers incentive with a purchase. They didn't honor the incentive because we hadn't mentioned it when we first walked in the door. We bought the vehicle anyhow and were informed we would receive 3 free oil changes with the new vehicle only to never receive them and after calling to ask what had happened to them we were informed that we wouldn't be getting them because we didn't pay full price for the vehicle. Managers (yes plural) do not return phone calls or respond to voicemails. Overall they are very unresponsive and could care less about customer service. Do yourself a favor and shop elsewhere. More

TERRIBLE SERVICE ALL AROUND I DO NOT RECOMMEND THIS DEALERSHIP. Customer service does not exist at this dealership. They absolutely will not give a crap about you after you sig I DO NOT RECOMMEND THIS DEALERSHIP. Customer service does not exist at this dealership. They absolutely will not give a crap about you after you sign the papers apparently. AND I will warn you, DO NOT PURCHASE THE GAP AND CAR CARE SERVICE... (gap insurance is way less expensive through your individual auto insurance) .... all the maintenance for your vehicle can only be done through Boucher of Waukesha. I don't know why Melissa Rupnow in finance told me I could use the 3 year car care service ANYWHERE. It isn't true. I received the coupon book for the car maintenance service and it can ONLY BE REDEEMED AT BOUCHER. I purchased a Subaru from this Cadillac dealership the beginning of March. When I saw the vehicle for the first time, the front bumper had a 12 inch crack, trunk latch didn't work, and some insulation padding under the hood that was all torn up. I requested these 3 things be done before I bought the vehicle however a week later I came in to fill out paperwork and the only thing they fixed was the bumper. Their internet apparently wasn't working either. I was able to take the car home and was promised the things I requested be done the following week. Another week went by and I go in to fill out paperwork, the part for the padding wasn't even ordered yet so they didn't get that done, but they were able to fix the trunk latch while I filled out paperwork. 3 days later, after only two weeks of having the vehicle, the sunroof went out. the only thing I did was open it and I swear to God it was only open for 30 minutes. when I tried to close it, it would stop halfway and die out. I was able to open it all the way, but it would get stuck halfway. Living almost two hours from this dealership, it wasn't ideal to drive that distance to get it fixed right away. The next day I called the service department and I talked to Eric, he said if it was something simple like a fuse, there would be no charge. Brought it in a couple days later and after about two hours, Eric came to me and said he found a piece of wood and presented me with an estimate of $700 (not including parts if I needed it) to see what was wrong with the sunroof saying he'd have to take the sunroof apart. I thought this was ridiculous since I just bought the vehicle not even two weeks. I talked to Joe Hacker in sales and he spoke to his manager to help bring the labor cost down to $400. Still ridiculous since I hadn't even made my first car payment and I'm already putting money into the vehicle. I also spoke to general manager David Cockford, but all he gave me was a shrug and a 'sorry too bad so sad' attitude. It's like fighting tooth and nails with these people. BIG MISTAKE TO PURCHASE FROM THIS DEALER. NEVER AGAIN. More

Finally, a car dealership that makes car buying easy! My wife and I stopped by to check out the 2015 Buick Enclave to replace or family minivan. Nathan Liss was our sales associate who took the time show My wife and I stopped by to check out the 2015 Buick Enclave to replace or family minivan. Nathan Liss was our sales associate who took the time show us the vehicle. He is extremely knowledgeable, patient, good at problem solving, and gets back to you right away with the information we needed. No more chasing down the sales rep! And finally a car salesman who actually knows the product they are selling. It was all no pressure, but they worked hard and professionally to get the deal done. Even got out of our minivan lease early at no cost. Wow. We will definitely be going back someday when we need another vehicle. I'd recommend anyone to give this dealership a try. You won't be disappointed! More

Above and Beyond Even though all the Boucher Buick\GMC associates I encountered during my recent visits were professional and courteous, the 3 gentlemen from their res Even though all the Boucher Buick\GMC associates I encountered during my recent visits were professional and courteous, the 3 gentlemen from their respective departments need special recognition for going above and beyond my expectations as a customer with the service they provided - Jeff Fisher (Sales), Cory Elbert (Finance) and Fue Vang (Service). Because this was my first experience with a Boucher dealership, I would highly recommend Boucher to my family and friends for their own automobile experience - sales or service. More

Excellent Service I was in the search for a used car, i wish i would have found the perfect one there and bought from these guys. everyone that i worked with was so fri I was in the search for a used car, i wish i would have found the perfect one there and bought from these guys. everyone that i worked with was so friendly. I even felt like i became friends with one of the girls who went above and beyond to try and find me what i wanted. I will recommend this dealership to everyone I can, and never forget the way they made me feel. More

I decided to go to Boucher GMC, because my husband services his truck there and he has always gotten the best service. I wanted to look at the GMC Acadia. With just looking in mind, and me not knowi services his truck there and he has always gotten the best service. I wanted to look at the GMC Acadia. With just looking in mind, and me not knowing anything about this truck, I wanted to get a closer look at the inside and get some more information about the truck. Nathan Liss was the first salesman to approach me. I had a few questions to ask, and Nate answered all of them plus!!! He pulled up an Acadia for me, and showed me the inside. As he was showing me all the features of the truck, he was very detailed about each and every feature. He explained things to me and showed me every inch of the truck with great detail. At this point, he didn't even hassle me, or make me feel pressured about a thing. Nate was very professional, and I would recommend him to anyone! As my husband and I were done looking at the truck, we went into the building to sit down and talk. Again, very professional and organized! We were approached by another salesman, who also was very nice. Of all the dealers we have been to in the past, I have got to say, that this dealership is very courteous and professional. They went above and beyond! I decided to lease my vehicle, as I usually get bored with driving things for too many years at a time, and I am very pleased with my decision. When I went to pick up my vehicle, the General Manager asked me if I was treated with respect and wanted to know how my experience was at Boucher. All I can tell you is, they are the BEST! Shopping for a new vehicle is stress in itself, but they made it fun and enjoyable. I will definitely be getting my next car or truck from them! Hands down, Nate and the Boucher team are the BEST! Thank you for the most enjoyable car shopping experience I have ever taken part of!! Way to go!!! More