Boston Volkswagen - Service Center

I leased a car from these guys, and the salespeople were awful. However, the service people are friendly, helpful and sensitive to cost issues. I now own a Passat I bought at Bernardi (no longer sells VW, awful. However, the service people are friendly, helpful and sensitive to cost issues. I now own a Passat I bought at Bernardi (no longer sells VW, I don't believe) but I use Boston for service since it's convenient to my work. They've done me favors (like stopping the doors from auto-locking - which I hated - at no charge) and always check to see if there are any recalls or other information I should be aware of. However, in concurrence with other reviewers, I don't think I'd ever buy a car from these guys. Service only. More

I have taken my VW's in to this dealer a half dozen times or more over the last 4 years and have had poor experiences over and over again to the point where I will never go back to them for anything. I trie or more over the last 4 years and have had poor experiences over and over again to the point where I will never go back to them for anything. I tried to give them a second and third chance even though my inlaws have told me for a long time that they've had some horrible experiences there with their Touraeg. Most recently I took my 2003 Golf in for a 30K checkup and oil change. A day or two after I got the car home an engine light came on. I lifted the hood and noticed that the coolant filler cap had never been screwed onto the overflow reservoir, so all the coolant had boiled out of the coolant system, I nearly ran my car out of coolant! This is just the tip of the iceberg. Another occasion I brought my 2000 Jetta in to have the airbag light shut off/reset. They told me it would be $100 just to diagnose it, and another $100 to reset the light. Give me a break. So, reluctantly I paid the bill, and then at pick up (almost a week later than the car was originally promised to me), I picked up the car. They told me at the desk "well the mechanic reconnected the wiring harness to try and reset the airbag light so it may fix it and it may come on again, we don't know." This is what I get for $200? I stepped into the car and guess what, the airbag light is still on bright as day! I stormed back in to the desk and they said "Well if the light is on still, then you need a new airbag." What a waste of my time, did they do anything at all to try and fix it first, who knows! Another occasion I told them "your manager promised me a free oil change this visit due to my last bad experience". their response at the counter was "Well sir I don't see any record of that, you'll have to call him and talk to him he is not here today." Me talk to him? Why don't you go into his office and tell him the problem, and in the mean time give your customer the benefit of the doubt. Of course the next day I called the manager and he said "No sir, the comments were right in your history I don't know why they didn't see the notes for your free oil change, it's all right here." Unreal. The mechanics (at least a few of them, maybe not "all" of them) but at least some of them are completely incompetent and you can not trust what you are being billed for is actually being done on your vehicle. The people who work at the service department counter are clueless and really have no idea what they are talking about or what may or may not have actually been done to your car. One time for my Jetta's 70K checkup I asked them "so what exactly did you do on this service for $400? and they really didn't answer my question at all, they just looked blankly at the work order and couldn't run off all the details of what I just paid for. I will never bring my VW's to them ever again, nor will I trade anything in or buy from them no matter what. I will drive to Brookline, Wellesley, or Burlington instead and give these other dealers a chance for my business. More

I called the parts department to get a quote on a part that I needed. I was told that there were plenty of the part in stock and that it would cost $26. I went in the next morning to pick up the part an that I needed. I was told that there were plenty of the part in stock and that it would cost $26. I went in the next morning to pick up the part and was told that they did not have any in stock and that it would cost $248.95. I told them what I had been quoted the day before and the guy just stood there for a bit, and said no that $248.95 is the correct amount. I called another VW dealership later that day and was told that it would be $34. Interesting fluctuation in pricing by the Boston VW dealership. More

I biught ny Passat at this dealership. Initially Service was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. The was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. They said their extended warranty is just like the manufacturer's warranty. I got that believing these guys.<br>When I went to Service my car they started talking about all sorts of charges. Reason : MY car is under EXTENDED WARRANTY. I remainded them about what they said while I was shopping around for Extended warranty. They just blinked their eyes.<br><br>Horrible showroom. They better learn how to treat the customers.<br><br>They also have to improve service department. More

I don't think I ever had a good experience when I brought a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from th a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from the owner in 2000. The car had originally been purchased from Boston VW. I had been dealing with the check engine light coming on for a while when I decided to have it fixed in May 2004. I was told that the car needed some new vacuum hoses, an engine breather valve and potentially a new throttle body housing, approx. $800 worth of parts and labor. I got away without the new throttle body housing, still paid around $400 and the check engine light was on again on the way home. They said they had cleaned the throttle body.<br>Now, 3 month later with the check engine light still on the car failed the emission test and I took things in my own hands. I cleaned the throttle body myself (it did not look like anybody had touched it recently), a 10 minute job with a $2.50 throttle body cleaner spray from the store and my old toothbrush, reset the computer and voilá, the check engine light is off.<br>The customer service staff did not deal well with my complaints. In some places they weasel themselves out of a sticky situation by becoming overly friendly and accomodating. Here they just became aggressive, interrupted me while I was explaining etc. I will not return, even if I have to drive twice as far for service. More