Bosak Toyota

Pleased with our experience Everything about our experience at Lakes Shore Toyota was good. We are returning customers and to date have not had a bad experience with any of their Everything about our experience at Lakes Shore Toyota was good. We are returning customers and to date have not had a bad experience with any of their personnel or departments. They don't push things you don't want. The sale force, finance staff as well as management are very easy to work with. Our next vehicle will include this dealership. More

Honest and practical Toyota service I have been getting service here for 21 years because they are honest and practical. They aren’t going to recommend me to replace a part that still ha I have been getting service here for 21 years because they are honest and practical. They aren’t going to recommend me to replace a part that still has life in it. This keeps the cost of owing a Toyota lower than any other brand. My fuel economy is always great and reliability the same. It is always easy to schedule service and get updates about any way I like. Highly recommended! More

Great they tell the truth I have been having my cars serviced there for over 16 years Tom is the service manager he has been great all 16 that I have been there. Mike does a fa I have been having my cars serviced there for over 16 years Tom is the service manager he has been great all 16 that I have been there. Mike does a fantastic job as well. They listen to what you have to say and they will tell you the truth and they don't over charge you I pass 3 dealership to drive 20miles to Lakeshore More

Dealer with integrity We have been buying cars and having them serviced here for 17 years. Everyone works to make certain your experience with them is easy. They stand by t We have been buying cars and having them serviced here for 17 years. Everyone works to make certain your experience with them is easy. They stand by their word and we have never felt taken advantage of. More

Excellent Experience. They were very patient and helpful through the process. I would definitely buy from them again. No Hassle, just a pleasure to work with them. They were very patient and helpful through the process. I would definitely buy from them again. No Hassle, just a pleasure to work with them. More

Best car buying experience ever. Wonderful buying experience. Knew what I wanted and Maribeth was very helpful. Received excellent value for my trade. No pressure, no games just frie Wonderful buying experience. Knew what I wanted and Maribeth was very helpful. Received excellent value for my trade. No pressure, no games just friendly, helpful people. Very pleased with my deal. Transaction completed in a very timely fashion. I'm enjoying my 2019 4Runner. Highly recommend Lakeshore Toyota. I will do business here again. More

Another great experience at Lake Shore Toyota I give Mike and Eric five stars...I have dealt with each of them multiple times and it's always a great experience. I drive Camry's and have gotten m I give Mike and Eric five stars...I have dealt with each of them multiple times and it's always a great experience. I drive Camry's and have gotten many of them there over the years. This time I was able to upgrade the trim level a little and they both knew every feature and difference between each. In no time I knew the payment based on my choice of three different down payments, and away we went. It doesn't stop there either, anybody you come in contact with there is knowledgeable, courteous and helpful. Same for service...Tom and Mike are great, I get the exact appointment time I ask for and I'm out of there in an hour for an oil change/tire rotation and full service inspection. I will keep coming back to Lake Shore. More

No haggle, no hassle Good no-nonsense service and informative sales. I bought a 2006 Prius from them 12 years ago, and 207000 miles later just bought a new vastly improved Good no-nonsense service and informative sales. I bought a 2006 Prius from them 12 years ago, and 207000 miles later just bought a new vastly improved 2018 Prius for about the same price. More

Have no fear! These are the good guys. November 22, 2018: Here is a description of my experiences at Lake Shore Toyota, with sales consultant Mike Pietrzak and General Manager Kim Gillette November 22, 2018: Here is a description of my experiences at Lake Shore Toyota, with sales consultant Mike Pietrzak and General Manager Kim Gillette, resulting in my purchase of an SUV yesterday. (1) I was informed by Mike that nobody at the dealership had any incentive to mislead customers, because they are not compensated by commission. He also informed me that the prices shown on the vehicles are non-negotiable. (2) He listened to what I said I needed, and he suggested the RAV4. (3) I drove the RAV4 and said that I would buy it. (4) Mike prepared a pricing form showing me the list price, as well as Toyota incentives and dealer incentives, and the sales tax. There was no discussion of trade-in value for my car because I did not indicate that I would trade it. There was also no discussion of add-ons like extended warranties, fabric protection, etc. (5) when I stated that the price was acceptable, the General Manager, Kim Gillette, went to her office to explore financing options. Fifteen minutes later, she came back with a printed document showing the various possible options and told me which she thought was best. Being equipped with an MBA, I immediately saw that her suggestion was correct. (6) I decided to trade my car. Kim drove it, and offered me $2000 for my 11-year-old, oil-burning Honda. I accepted the offer. This trade-in value was factored into the price of the RAV4. (7) I made a small deposit and went home to unlock my credit report. (7) Within 3 hours of my unlocking my credit report, Kim had obtained financing from Teachers Credit Union at a lower monthly payment than she had originally estimated. Kim suggested that I come in to complete the transaction after 5:00PM, to minimize waiting. (8) I showed up at the dealership at 5:10 PM. Mike had already prepared all the documentation. At this time, he reviewed with me the various add-on options; I declined then all, and he did not try to change my mind. I signed the documentation. (9) Mike took me out to the RAV4 and showed me how to use all of its numerous features. (10) I left at 6:50 PM, with a new RAV4, for a final cost of $25,068 (including $1856.96 sales tax). NOTE: The entire process was transparent. I was provided documents I could take home to study or take to another dealer for comparison. I was free to try to find better financing. At no time was I presented with one ounce of BS. The people at Lake Shore Toyota will not try to manipulate you, lie to you, or take advantage of you. This has been a new experience for me. Needless to say, this is where I will get my cars from now on. Plus, I love my RAV4. More

Great experience buying a used vehicle I was pleasantly surprised by the attention and service at this dealer, I drove from Detroit metro to review a vehicle on their used inventory, they h I was pleasantly surprised by the attention and service at this dealer, I drove from Detroit metro to review a vehicle on their used inventory, they had the car ready by the time we arrived, they worked on matching the credit we had with our bank and also did some cosmetic repairs on the car, finally they offer to drive the car and meet us half way to ease our driving time for the delivery. No pressure sales and great customer service, I highly recommend this dealership. More