Bosak Honda - Service Center

Bosak Honda responded

Caitlin, we are disappointed to learn from your feedback and potentially losing you as a guest of ours. After seeing your review, our Service Manager called right away to assist you and your husband further. We hope his attention to your concerns is a step in the right direction of trying to make it right for you. Thank you for brining your feedback to our attention so we could do so. If there is any additional details, please do not hesitate to contact Dale back with further information. Again, we apologize for your inconvenience.

Caitlin responded

We very much appreciate the refund. Thank you. It does bother me that it took writing a review to get it. And obviously, the main issue is that your service department was insistent that the only “fix” to our issue was getting a new transmission which would have been $5000 to $7000. Especially when my husband specifically asked them if flushing the fluids would work. It feels slimy and again, the reason we always went to the dealerships for service was to have more confidence and trust in the service department. Unfortunately, we do not have that with your location

Bosak Honda responded

Thank you for your amazing feedback! We are so pleased to hear you had an outstanding experience with our team at Bosak Honda. It is great to know our thorough explanations of the work completed and what remains on your vehicle resonated with you. We always strive to go the extra mile, and it brings us joy to hear that our follow-up call made a difference in ensuring your concerns were addressed. Your support means the world to us, and we look forward to serving you again soon! If you have any questions or need assistance in the future, please do not hesitate to reach out.

Bosak Honda responded

Thank you for your kind words and 5-star rating! We are so pleased to hear you consistently experience outstanding service with fairness, courtesy, and respect. Your recognition of how much we care about our guests means a lot to us. If there is anything else you need or if you have any questions, please do not hesitate to get in touch. We are grateful for your support and look forward to seeing you again at Bosak Honda! Thanks again and take care!

Bosak Honda responded

Thank you for sharing your 5-star experience with us! We are honored to hear you found our dealership to be the best place for buying or servicing your car. Ensuring our guests feel comfortable and valued is a top priority for us, and we are happy our friendly team made your visit enjoyable. Whether you are purchasing a new vehicle or bringing your car in for service, we strive to provide exceptional service every step of the way. We truly appreciate your feedback and look forward to serving you again in the future! Thank you again and have an amazing day!

Bosak Honda responded

Thank you for your wonderful review! We are happy to know you had an excellent experience with our service team. Providing honest pricing and delivering high-quality work are priorities for us, and we are delighted to have met your expectations. As a long-time Bosak guest, your continued support mea ns the world to us, and we are grateful for your loyalty. If there is anything else we can do to enhance your experience or if you have any feedback to share, please do not hesitate to let us know. We look forward to serving you for many more years to come! Take care!

Bosak Honda responded

Thank you for sharing and taking the time to recognize Josh in Service! He was more than happy to take care of you and ensure your vehicle is safe to get back on the road. We hope to welcome you back in for any future service needs. Please give us a call if you need us!

Bosak Honda responded

We are so thrilled to hear it! Thank you for giving us the opportunity to provide you a memorable experience! We look forward to welcoming you back again! Take care!

Bosak Honda responded

We sincerely apologize for the longer expected wait time for your recent oil change. We have shared your review with the Service team, to make sure your feedback is addressed. Unfortunately, we cannot contact you directly. If you would like to speak to the Service Manager, Shawn, about your experience, please do not hesitate to give him a call. We hope to have another opportunity to take care of you in the future, and ensure you next experience is more timely and to your satisfaction. Thank you!

Bosak Honda responded

Thank you for your fantastic review! We were thrilled to have the opportunity to take care of you and treat you like family! We appreciate your kind words and look forward to hopefully welcoming you back again in the future!