Bosak Chrysler Jeep Dodge Ram of Merrillville

Service Great Service, Atmosphere, and Experience. I was not pushed into a vehicle, and was able to find the perfect car for my family. I would definitely g Great Service, Atmosphere, and Experience. I was not pushed into a vehicle, and was able to find the perfect car for my family. I would definitely go back, and recommend to anyone looking for a new or used vehicle. More

Bosak is GREAT!!!!! I would highly recommend them to anyone. Mr. Obie is awesome he gets the job done ✅. Overall the staff was very friendly. anyone. Mr. Obie is awesome he gets the job done ✅. Overall the staff was very friendly. More

Excellent After a long search we found the truck we wanted at Bosak. Matthea Beckett was wonderful to work with. She kept in touch with us thru the entire proce After a long search we found the truck we wanted at Bosak. Matthea Beckett was wonderful to work with. She kept in touch with us thru the entire process. We live 4 hours away and had to work around schedules and snow to get to the dealership. Once we were there Matthea and Melissa Burlison answered all our questions and had us back on the road in 2 hours. Amazing experience. Total Satisfaction. More

The Good Outcome: We drove two and a half hours to look at a specific vehicle and long story short, we ended up with the vehicle we wanted at a great price point! It did take quite a bit of haggling to ar at a specific vehicle and long story short, we ended up with the vehicle we wanted at a great price point! It did take quite a bit of haggling to arrive at this price point (we were cash buyers, not financing), which was frustrating at the time as we made it clear in the beginning of the negotiation, the price point we were willing to go out the door with but in the end we got the car we wanted and we're grateful to them for that! Room for improvement: When we arrived, there was no available parking. So, as anyone would do on a frigid cold winter day, we made our own parking spot.. We had made an appointment in advance and upon arrival, the sales representative we were scheduled to meet with, was on a test drive with another client. We were instructed to wait. After about 10 minutes of waiting, I asked if while we were waiting the car could be brought up for us to view. This seemed to take longer than it should and there was confusion of who was actually going to retrieve the car for us. Finally, it arrived and we test drove it (about 30 minutes after our scheduled appointment time). We decided we liked it. We went inside next and were asked if we had a vehicle to trade-in and when we said we did, we were asked to pull it around to a more accessible location for them to appraise it. This was disappointing as their parking situation was less than ideal, especially with the frigid weather and as the customer, I would have expected them to offer to go get the car and appraise it (as there were staff available and greeting customers through the door). But my husband happily went out and pulled the car around as requested. As I thought we were getting closer to seeing the numbers for making the deal, we had to wait an hour for the appraisal and paperwork to come... At this point we had been there for 2.5 hours and had only test drove the car.. Finally we were able to discuss numbers. The original paperwork we were presented included an additional $1400 glass-car coating feature that we did not opt-in for, $695 flat rate for 'used car repairs/updates' (we were informed that they charge every customer this flat amount) ((on the paperwork it stated this particular vehicle had received an oil and filter change, inspection, and detailing.. is that worth $695?)), and around $400 for tire locks and a security anti-theft system (as this dealership is in a rough area). We were quite disappointed to see all of these add-on prices for things we were not asked if we wanted. The sales representative did inform us however, that the pricing for the security attributes is stated on their website in fine print and that it is their company policy that they apply them to the vehicles as well as the $695 flat used-car updates pricing. We expressed our discontent with this and stated the price we were willing to pay. Finally, after 3 painful back-and-forth exchanges between us, the sales rep, and the sales manager, we finally reached a price-point we could agree upon. This was at 5:20 pm. We didn't end up leaving the dealership until 6:30 pm. So unfortunately, this encounter lasted much longer than it should have and didn't come without it's frustrations and painful haggling. But as I said in the beginning, we're very happy with the vehicle we received but there are a few things that could have gone smoother and been a little bit more customer-service-focused to have made us feel better about going through with it all (at one point after our 2nd negotiation, my husband started to get cold feet about the whole deal and almost wanted to bail!). On a final positive note, they did do us the favor of detailing the car before we left and filling it up with a full tank of gas, which was much appreciated! I would overall, recommend this dealership to others for the stock of vehicles they have and getting a car you want at a good price, but I would warn that the experience could be less than ideal at times and you may have second thoughts about proceeding with your purchase! More

"Excellent" My sales person Cortney was friendly and helpful! She made sure there was always a fresh bottle of water in front of me while I fought for a better de My sales person Cortney was friendly and helpful! She made sure there was always a fresh bottle of water in front of me while I fought for a better deal. She racked up a lot of miles running back and forth to her boss to get me the best price. Ask for her if you want a Great Sales Person at Bosak! More

I had a great experience, my salesperson Cortney found me exactly what I was looking for. I drove off in my Jeep a very happy girl! me exactly what I was looking for. I drove off in my Jeep a very happy girl! More

Excellent! The sales consultant Matthea Beckett was absolutely amazing! She had the utmost customer care skills, very professional & truly cared about our need The sales consultant Matthea Beckett was absolutely amazing! She had the utmost customer care skills, very professional & truly cared about our needs on the purchase of our new Dodge Durango (which we absolutely love). We had driven a little over two hours to purchase our vehicle from Bosak Motors, which was well worth the trip & when we are ready to purchase another vehicle, we will definitely travel the extra miles to visit Bosak Motors again. We truly hope Metthea is still a sales consultant is there when that time comes. Again, she was absolutely wonderful & Bosak/Dodge should definitely be proud & honored to have such an exceptional employee on their team :-) More

Perfect. I knew what I wanted, and what I could afford and Rocco helped make it happen! i had a great experience, got a great deal, and drove off in an aweso I knew what I wanted, and what I could afford and Rocco helped make it happen! i had a great experience, got a great deal, and drove off in an awesome Jeep. More