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Bosak Chrysler Jeep Dodge Ram of Merrillville

Merrillville, IN

4.6
384 Reviews

3111 W. Lincoln Hwy

Merrillville, IN

46410

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Showing 384 reviews

February 19, 2021

Bosak Motors in Merrillville indiana has been THE place for our family’s car care for many years because we trust them. I just purchases a 2021 Jeep there and found the whole experience very pleasant. Fr More

by Patty_Devine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco
May 17, 2021 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you so much for taking the time to share about your positive car buying experience! We are thrilled Rocco took great care of you! We hope you and your family are enjoying your new vehicle. Thank you for your continued loyalty to our store!

January 30, 2021

Bosak in Merrillville has always been the best help for us getting new cars and finding just what we want. Thank you Dennis, Melissa and JC for all your help. Appreciate it More

by Orosk3291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Bulison
May 17, 2021 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for highlighting our sales team! We truly appreciate your positive review and 5 star ratings! Please let our team know if you ever need assistance in the future!

January 29, 2021

Very deceptive pricing. The price you see online is not even close to what the price of the care is. They add on every little fee they think they can get away with. This the last place I would buy a car. More

by kccheertim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Hunt
Jan 29, 2021 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Tim Elliott from Kansas, we are sorry that you were disappointed in your experience with Bosak. A complete itemization of pricing and fees including an estimate of your plating was emailed to you multiple times. The pricing was also discussed with you on the phone from our Internet Manager. Our experience goal is one of complete Transparency not deception. In fact, the reason you contacted us from so far away was because of the value and content of our one owner 2018 Jeep Compass. Additionally an NADA evaluation was sent to you that reflected the market of higher mileage vehicles at approximately $2000 more than ours. Good luck to you.

January 01, 2021

The service department is horrible!!! Bought a "CERTIFIED" 17 Dodge Challenger in September. Had it 8 days water pump went out, rear-end needed replaced, axle boot was leaking also radio was shutt More

by Nothappy2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Falduto
May 17, 2021 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for being honest with your rating, and also bringing to our attention you did not have a great experience with us. On behalf of the entire Service team, we sincerely apologize you left not feeling as valued customer should feel. If you have not already had contact with our Service manager, please do not hesitate to call with any further details you may have. We will address your concerns with our team as we continue to improve based on feedback like yours. Thank you again for your honest response.

November 30, 2020

Purchased new jeep compass over the phone. Jeff handled every aspect of a complicated out of state purchase, with trade in. Great, smooth, honest transaction. No unpleasant surprises. More

by Jeepers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Kramer
May 17, 2021 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Congratulations on your purchase! Thank you so much for sharing your experience with Jeff! We hope you are enjoying your Jeep Compass!

September 25, 2020

I tried to buy a used vehicle today. I was ready to drive a couple of hours to make purchase. I was excited about the car too! My experience with this dealership was horrible because of pricing. Pri More

by MLumpkin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager, Scott Falduto
Sep 26, 2020 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Martha, we regret to hear of your frustration. Jeff worked hard getting you a video walkaround of this fresh trade in, explaining the pricing structure and process that is disclosed on our website prior to your offer. We responded in a timely manner with multiple retail book values and a competitive set showing the final cost in a transparent breakdown. The vehicle is now sold to another customer who took advantage of the deal we offered, so if there is another vehicle in the future that would be of interest to you, please feel free to reach out to us.

Sep 26, 2020 -

MLumpkin responded

Dear Bosak, Come on, man. Really? The Internet prIce was $9,999.00. The mandatory $650 plus "reconditioning upcharge fee" should be included in the listed price. No one could walk in Bosak and expect to pay $9,999.00, sales tax and doc prep fee as they should. If so, the vehicle would be in my driveway. End of story! The $9,999.00 price shown is not the price for the vehicle. I am genuinely upset and, as you stated, you are sorry. My customer experience rating is a true reflection of my family's wasted day. Thank you! Marti

September 22, 2020

Bought Jeep from this dealership and it came with a factory wiring but no hitch. I installed a hitch and then realized the lights needs activated by there computer to work. They refused to turn them More

by Joe Attica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Falduto
September 15, 2020

Chris was awesome truly listened and went above and beyond to help us find our new car. He gave use different options. We are very happy with our purchase! More

by Lenburg4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
September 03, 2020

Nice red eye CJ on 32s got hooked up with Stunnas black one is allso awesome I’ll definitely have to stop in next time I’m in Merrillville 32Gang More

by chAIR JORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ, Scott Falduto
September 03, 2020

Thanks for treating my fam cj_on_32's a good time while at the dealership 32 gang an Russ!!!!!!!! Keep up the good work an GOD Bless..... More

by Hellrell90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Falduto
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