Bosak Chevrolet

Helpful, knowlegable, great price, great car The sales staff was very informative and helpful. I was purchasing this car for my daughter and I feel they listened to both my needs and my budget. M The sales staff was very informative and helpful. I was purchasing this car for my daughter and I feel they listened to both my needs and my budget. My daughter and I are very happy with our purchase. I would highly recommend this dealership. More

extremely unsatisfied and disappointed! I will NEVER come here again.first tried to drop off my car and was told there was not an opening till a full week.ok fine.no problem because I wanted I will NEVER come here again.first tried to drop off my car and was told there was not an opening till a full week.ok fine.no problem because I wanted the $100 off if I got my problem fixed at arnell where I bought my car.came in at my appointment time at 9am the next monday and was helped in a very fast,courteous and professional manner by a nice young lady working the service drive up line.she walked me over to the service desk and whispered I needed help to the guy(ted jr) while he was on the phone.i stood patiently until he was finished with his conversation.bout time he finished, an ederly couple had came in BEHIND me by at least 2 minutes.it was obvious he knew them because once he hung up the phone, he completely ignored my presence and began to talk to them about personal things and helping them before me.the young lady saw his mistake and told him that I was actually next, not them.he then told the girl to bring their car around and started to help me but still continued to talk to them instead of me.communication after I left my car was horrible.mechanic called and said what was wrong and what my warranty covered.i said ok, fix it.was told the parts will arrive tuesday and will be done tuesday evening, wednesday morning at the very latest.i ended up having to call wednesday afternoon to find out whats going on.i had to call again thursday evening and was told the guy working on my car had off days and couldnt finish.finally called friday morning and said dont touch it, im coming to pick it up.took me to do that to finally get a completion promise of friday evening.when I picked it up saturday morning and paid, another displeasant surprise occured.i was told that since they didnt fix the original problem I initially called in about when I made the appointment and not what was diagnosed from the check egine light, I was not elgible for the $100 discount.why does that matter whats getting fixed?I still spent $462.long story short...I bought a car from arnell for $9000 including a warranty that I was told was the best and covered everything.its only been 11 mos and I spent $1500 and the warranty covered none of it.will never buy another car from arnell or use their service department ever again!!! More

Unparalleled Customer Service! Arnell Kia was not my first choice when it came to purchasing a new car. In fact, I walked out of 4 dealerships (2 of them in the sales numbers negoti Arnell Kia was not my first choice when it came to purchasing a new car. In fact, I walked out of 4 dealerships (2 of them in the sales numbers negotiation phases) prior to visiting Arnell Kia to test drive the 2014 Kia Rio. I called and spoke to Lou about a test drive. Showed up 3 hours later for the drive. Lou is extremely personable. What sets him apart from other dealers I'd previously encountered? He's not pushy at all and he actually takes a genuine interest in customer needs! I came back the next day and Lou got the paperwork rolling for me. He didn't play sales games with me, he didn't waste my time, and he has maintained regular contact with me to keep the communication lines open. I can't express how satisfied I am with the service Lou has provided me and how awesome Arnell Kia is to work with. They've made a customer for life in me. I'll be recommending these guys for the foreseeable future. These guys are really top notch. More

Wonderful experience! We had a wonderful experience with Richard and the rest of the staff at Arnell! They made us feel welcome and very comfortable with our decision. We We had a wonderful experience with Richard and the rest of the staff at Arnell! They made us feel welcome and very comfortable with our decision. We took a few days to look around after originally finding our car and we could not beat the deal they offered us! They were a low pressure, full service staff! We will definitely return for our next car purchase! More

Horrible customer service Very rude ended up going to Nissan and buying three cars that day. Would not let is test drive until we did a credit check never have I ever experien Very rude ended up going to Nissan and buying three cars that day. Would not let is test drive until we did a credit check never have I ever experienced this behavior or procedure More

Great staff very respectful! The whole experience was easy going from start to finish. No pressure just very respectful staff. I can't say enough good things about the sales perso The whole experience was easy going from start to finish. No pressure just very respectful staff. I can't say enough good things about the sales person James Walker. James was great he was there to greet us when we arrived and was very knowledgeable about the car we purchased. This dealership was worth the trip from Chicago! More

terrible customer service I purchased a 2015 KIA Sorento in April of this year from Arnell KIA in Burns Harbor, IN. I took the vehicle back to Arnell for clear coating, under I purchased a 2015 KIA Sorento in April of this year from Arnell KIA in Burns Harbor, IN. I took the vehicle back to Arnell for clear coating, undercoating, fabric protection and windshield treatment. My vehicle caught on fire in the service area during the night. I didn't receive call from anyone apologizing for the total loss of my Sorento with only 300 miles on it. Didn't offer a way back home (110 miles from Arnell KIA), or any reassuring words. Haven't heard anything except it is my fault there was a fire because I let Ziebart put on my trailer hitch instead of the Arnell. According to the General Manager the hitch caused the fire and because I saved money by going to Ziebart. IStill waiting to hear what they will do about my $30,000 loss. More

Great Experience for Sales and for Services I have been to Arnell several times for services and that is a five-star experience. I love those guys - they are quick, honest and reasonably priced I have been to Arnell several times for services and that is a five-star experience. I love those guys - they are quick, honest and reasonably priced (especially for a dealership). Today, I just purchased a car from them for the first time. The staff was awesome and worked with us to get the pricing we needed. I highly recommend this place for services and purchases. I'm very pleased. More

I would like to praise the team over at Arnell Kia! Everyone was so friendly and understanding of my time! I had the pleasure of working with Raechel Tolnay and her service was excellent! She was able Everyone was so friendly and understanding of my time! I had the pleasure of working with Raechel Tolnay and her service was excellent! She was able to find the vehicle I was looking for, with the price I was willing to pay, along with a few added bonuses! If I didn't stay in Chicago I'd definitely consider going there for my continued maintenance. This is a really great, honest, friendly dealership! More

Went over to price a new Chevy truck. Was met at the door by a friendly gentleman who asked us why we were here and introduced us to Richard. Richard aske us what we were looking for and how he could h door by a friendly gentleman who asked us why we were here and introduced us to Richard. Richard aske us what we were looking for and how he could help us. He asked several questions and how we came to check out Arnell. Once we had finished our review of the products that we were interested in he told us of a vehicle that would meet our needs. We test test drove the vehicle and received a price based on the internet no haggle price. We proceded to negotiate the price and talked with Mike to finalize the deal. Larry arranged payment and the vehicle was washed and ready for delivery within the hour. The people there let us pick out the vehicle that we wanted and were willing to deal on the price. We struck a fare deal and received prompt sales attention. Not the usual run around between the finance guy, management and the sales person that you get every where else. They knew their business and treated you like you knew something about purchasing an automobile. More