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Borgman Ford
Grandville, MI
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They kept me informed during the complete sales process. My salesperson was attentive to my needs and did everything possible to make sure things were taken care. This was my 2nd car purchased at Borgman. H My salesperson was attentive to my needs and did everything possible to make sure things were taken care. This was my 2nd car purchased at Borgman. Highly recommend. More
Best car buying experience we've ever had! Moved our daughter 5 hrs away and within a week her car broke down! Luckily, she was able to get her car to this dealership. The body shop manager, K Moved our daughter 5 hrs away and within a week her car broke down! Luckily, she was able to get her car to this dealership. The body shop manager, Kurt, was amazing. Not only did he get the problem figured out within a few hours, but he was great to communicate with both me and my husband as well as a transmission shop in our area. Above and beyond! We can't thank him enough for his quick response which allowed up to decide it's time to get her a new car. He put us touch with Curt who helped me identify a car in our budget on their lot that would be perfect for her. I had the online listing and nothing else. I hit the road the following morning to drive 5hrs and not really sure what I would find when I got there. Curt and I went back and forth, sharing info throughout the day to get as much handled virtually as we could. From the moment I walked into the dealership I felt this would be a different car buying experience. Curtis is the ultimate professional and the kind of guy that you instantly connect with. He was great at explaining all of the features of the car, the FordPass app and warranty info. I was so happy when I saw the car and it was better than I ever imagined. It was immaculate, inside and out. I'm so thankful that Curt was able to help me from so far away. It's comforting to know that although we are far away, Borgman Ford is there to help our daughter with anything she needs regarding this car. She will definitely utilize their service department for all maintenance. They took such great care of us! I would drive 5hrs to buy a car from Curt again and again! Kudos to everyone at this amazing dealership. More
Very helpful, friendly, honest. They do what they say they will. Always always always given superb service by Billy in sales and Geoff in finance They do what they say they will. Always always always given superb service by Billy in sales and Geoff in finance More
Bought my car and within 2 days the check engine light came on, contacted my salesman and he never responded to me. The service writer Ernesto was amazing, he was very communicative and polite. He is gett came on, contacted my salesman and he never responded to me. The service writer Ernesto was amazing, he was very communicative and polite. He is getting my Check engine light taken care of with no cost to me (emissions warranty) and keeping me very well up to date. More
I have worked with Borgman Ford for years. In fact I recently moved and now live within walking distance of another Ford dealership, but continue to drive to Borgman because of their excellen In fact I recently moved and now live within walking distance of another Ford dealership, but continue to drive to Borgman because of their excellent customer service. I totally trust them with all of my car service needs and respect their advice and assistance. Everyone is so kind and friendly as well as knowledgeable. I truly appreciate their services!! More
Pete Arends, the sales manager, was outstanding. Also worked with Jake and Zech and they helped me feel at ease with my new purchase. Definitely would purchase here again. Also worked with Jake and Zech and they helped me feel at ease with my new purchase. Definitely would purchase here again. More
This dealership sold my elderly father, a Ford F150, 2013 for $6000 down and 350 a month. The bluebook value on that vehicle is $6000. It came with a warranty he’s barely drove 1000 miles and they are refusi for $6000 down and 350 a month. The bluebook value on that vehicle is $6000. It came with a warranty he’s barely drove 1000 miles and they are refusing to fix the timing issue. Do not go to this dealership. If you need a reliable, running vehicle with a good warranty, they will screw you over completely they will charge you double the car bluebook value I repeat, do not use borgman. They will screw you! More