Borcherding Buick GMC

Always pleased with Borcherding Our sales rep, Mike Breeze, is fantastic! So customer-oriented and pleasant to work with. We have purchased several vehicles from Mike over the year Our sales rep, Mike Breeze, is fantastic! So customer-oriented and pleasant to work with. We have purchased several vehicles from Mike over the years and will continue to do so. Overall, a great experience at Borcherding, as always. More

How can dealerships like this can stay in business? I bought a 'High End' Buick Lucerne from Borcherding 8 years ago and swore then I would never go back to them again because of their horrible service I bought a 'High End' Buick Lucerne from Borcherding 8 years ago and swore then I would never go back to them again because of their horrible service and customer support. I have gone elsewhere for service ever since. Recently my wife took a call from Borcherding about the safety recall dealing with GM using defective ignition switches and decided to take the car in because of the safety recall. After waiting an hour and forty-five minutes after her appointment time she was told they needed both sets of keys. When she pointed out that someone should have told her that when she made the appointment, Chris told her that yes they have been having that problem. So, they knew they had a re-occurring problem and did not fix it? No wonder they get a poor rating. And to top it all off, all they did was put a plug with a small hole in the slot of the key so you can't hang anything else on the key itself. Nothing stops you from hanging items on the key ring, just the key. So after taking off work and wasting her entire afternoon, the car still has a defective ignition switch in it and I still have a very dangerous key with a slot in it. More

Unethical Service Department Just last week, Borcherding Service Dept released an unsafe vehicle to us after servicing. Then, by holding my family's safety as hostage, they charge Just last week, Borcherding Service Dept released an unsafe vehicle to us after servicing. Then, by holding my family's safety as hostage, they charged me over $600 to fix a problem they caused. Avoid this place at all costs. More

First Service on New Vehicle Made my first service appointment day before on internet. Upon arrival, service desk had no record of the appointment and had to go to another comput Made my first service appointment day before on internet. Upon arrival, service desk had no record of the appointment and had to go to another computer to verify / access it. After that, smooth sailing. I found that I had 3 recalls, but the service rep suggested I wait until parts called to ensure my replacement / recall parts were in before scheduling a recall appointment. This was apparently the result of my receiving a call from the service department to set up an appointment for my service while I was in the waiting room. This lady was the one who initially told me I had 3 recalls and wanted to schedule an appointment to get these resolved. More

A Perfect family Car buying experience Impresses with the showroom and the staff. Very Friendly. Sales person is completely aware of the features of the car they sell. Had a timely delivery Impresses with the showroom and the staff. Very Friendly. Sales person is completely aware of the features of the car they sell. Had a timely delivery of the Vehicle. Having free maintenance for 3 years is an added advantage. More

Awesome experience Our experience was awesome. The staff at Borcherding is exceptinal. We had a great experience and would recommend them to anyone. They made our car bu Our experience was awesome. The staff at Borcherding is exceptinal. We had a great experience and would recommend them to anyone. They made our car buying experience a pleasure and there facility and customer programs are first class. More

Recall updates The associates were extremely friendly, courteous & were willing to work with me. I went in thinking I had only 1 recall and was informed that I actua The associates were extremely friendly, courteous & were willing to work with me. I went in thinking I had only 1 recall and was informed that I actually had 3. The service department took care of all of them & I left feeling better knowing I was driving away in a safer vehicle. More

Excellent Service The staff could not have been more accommodating. I had a very specific vehicle that I was interested in, and got one within two days. Marty made this The staff could not have been more accommodating. I had a very specific vehicle that I was interested in, and got one within two days. Marty made this the easiest, and most enjoyable buying experience I have ever had. I would definitely return. More

Poor Customer Service. Poor Quality of Work Good Afternoon. I brought my Infiniti g37x in to have an oil change and inspection on 9/26. Brought it home and had to travel for work. Got home an Good Afternoon. I brought my Infiniti g37x in to have an oil change and inspection on 9/26. Brought it home and had to travel for work. Got home and it had leaked all over my garage. Was told on 2 separate occasions that I would be receiving a call back to fix the issue. 2 weeks later, it had still not been fixed. Was finally able to get a call back and brought it in on 10/18 to be checked out. I was told that I would receive a call in 10-15 minutes to let me know how long it would take/what was wrong. Over an hour later I was called and told that it is ready because something just needed tightened. I was unable to pick my car up, so I asked them to lock the keys in the car and I would pick it up on Sunday. When I arrived Sunday afternoon, my car was completely dead. I had to push it from the parking spot and try to jump it with my wife's car. It was so dead, that it would not even jump from her cars battery. Luckily, a salesman saw me and brought out a portable battery charger (which would still not get it to start). Lastly, a tech came out with a spare battery and was able to jump it and get it to start. My car has never had any battery problems before this and is working fine right now. I purchased my car from Borcherding a few years ago. The level of "service" that I recently received was truly appalling. My wife is in the market for an upgrade on her SUV and there is absolutely no way that I would even consider purchasing from Borcherding again. I never knew a simple oil change could lead to such a disaster. Jonathan Fehring More

2 vehicles bought, never again i bought 2 vehicles from Borcherding. A 2011 Acadia and a 2012 Terrain for the wife. They have completely messed up service (34 times on the Acadia) i bought 2 vehicles from Borcherding. A 2011 Acadia and a 2012 Terrain for the wife. They have completely messed up service (34 times on the Acadia). They fired the only salesman we trusted and kept coming back to. David Reeve (GM that was let go last year) at least attempted to help resovle the problems. The recently fired GM Jamie was a joke. He didn't care about the customer and was all about the bottom line. Matt Volrath was very thorough before he left the first time. He has not been following up like he promised. Has been almost 3 months since he said he have a response in a week. I do get periodic emails from him saying he will personally get something out in the mail by the end of the week. Still waiting. The product is good. The service is horrible. The dealership is about the bottom line, does not care about the person buying the vehicle. Stay away from this dealership! More