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Boone Chrysler Dodge Jeep Ram - Service Center

Boone, NC

4.6
93 Reviews

93 Reviews of Boone Chrysler Dodge Jeep Ram - Service Center

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September 11, 2024

The people were nice and professional but I had to have my car towed out because my bill was already $1500 trying to fix the problem and said it would be another $2200 to try something else. I don’t think More

by amycifaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Konal Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Ms. Cifaldo, We are sorry to hear you are unhappy with the cost's associated with your vehicle's repairs. Unfortunately, there are a lot of things that can go wrong with a 16-year-old vehicle with 165,000 miles on it. And with the overheating and other issues your car had, our technician had to repair all the issues he found 1 at a time while diagnosing it before finding the internal engine issue that your other mechanic made prior to you bringing it to us. If we can help you any further, please contact our service department we are glad to help.

September 11, 2024

Best service Department in our area! Trust Boone Chrysler Dodge Jeep Ram. From the Service Advisors to the Technicians it was a top notch experience. My car was repaired correctly and fa More

by lalamele16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konal Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Boone Chrysler Dodge Jeep Ram responded

We're delighted to hear that our service team at Boone Chrysler Dodge Jeep Ram provided you with a top-notch experience. Thanks for trusting us with your vehicle!

September 10, 2024

Great service every time here! They treat us like family and are very polite and professional. Kasey did a great job. This is the only place we take our cars. More

by KIMMY0678
Recommend Dealer
Yes
Employees Worked With
Kasey 5☆, John Allison 5☆, Tucker 5☆
Sep 10, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Thank you for the wonderful feedback! We're delighted to hear that Kasey and our team at Boone Chrysler Dodge Jeep Ram always provide great service. We appreciate your loyalty and look forward to continuing to serve you!

Sep 11, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Thank you, Kimmy0678!

September 10, 2024

You don't know how to fix my Jeep. Cherokee, you have tried numerous times you are a failure. More

by ftracz1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Konal Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Hartley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Mr. Racz, While yes, we have worked on your car several times, for different things over several years this was the 1st time we have had your vehicle in our shop in over a year, and it looks like 12,000 miles. If there is something still wrong, we are here and want to help you. Please try contacting us at the dealership to let us address and correct any concerns you have prior to giving us a 1-star review and calling our team a failure. All the best, Don

September 05, 2024

The best dealership experience I have had! In both sales and service! The people are amazing! More

by mmurchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Silver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Mele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Wrobleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Beaulieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Heffren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Fogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Winston Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konal Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Boone Chrysler Dodge Jeep Ram responded

We're glad to hear it! Thank you for choosing Boone Chrysler Dodge Jeep Ram!

September 05, 2024

Dealer service center got me in and out very quickly and completed the needed work. Great experience as always. More

by fijiferg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember sorry.
Sep 06, 2024 -

Boone Chrysler Dodge Jeep Ram responded

We're glad to hear that our service center at Boone Chrysler Dodge Jeep Ram provided you with a quick and efficient experience. Thanks for the positive feedback!

September 05, 2024

First time we have went . Very professional and seemed very knowledgeable.We just brought a 23 compass .Will definitely go back More

by kelleymcguire77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Konal Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Thank you for choosing Boone Chrysler Dodge Jeep Ram! We're glad to hear your first visit was professional & informative, and we look forward to seeing you again in the future!

September 04, 2024

Did the oil change only problem was I had to schedule it used to be able to drive up and get it done. Not convenient any more Will not by another pre paid oil change More

by nca0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Silver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Boone Chrysler Dodge Jeep Ram responded

I am sorry to hear this, as we do provide oil changes to both appointments and walk in customers as we always have in the past. We may have been exceedingly busy the day you came in as a walk-in customer and that may have been why that happened. Please call me anytime you have a concern, I am glad to help you. All the Best, Don

September 04, 2024

The issue was taken care of quickly and corrected the problem. The service appointment was completed online and we used the night drop off. Work was completed in the morning and we were able to pick th More

by Holly's Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Silver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Boone Chrysler Dodge Jeep Ram responded

Holly's Mom, we're glad to hear that our team at Boone Chrysler Dodge Jeep Ram could quickly resolve the issue with your Jeep Rubicon. Thanks for sharing your positive experience!

September 04, 2024

Despite lack of an appointment, I received Rapid, personal, responsive, helpful service. Focused followup planned. More

by lastell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Silver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Ward
Sep 05, 2024 -

Boone Chrysler Dodge Jeep Ram responded

We're delighted to hear that our team at Boone Chrysler Dodge Jeep Ram provided you with such prompt and attentive service. Thanks for sharing your experience!

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