Boone Chrysler Dodge Jeep Ram - Service Center

Great All Around Dealership We have leased and bought cars for over 20 years from Ross Chrysler in Boone NC. (Even before it as Ross). We highly recommend this dealership for i We have leased and bought cars for over 20 years from Ross Chrysler in Boone NC. (Even before it as Ross). We highly recommend this dealership for its great service department and in sales. I know you only deal briefly with sales, however they are always there to help whenever you have a situation. They will help in whatever area you need. I would not be hesitant to take my car there. Janet H. More

WORST DECISION I'VE EVER MADE... TAKING MY CAR TO ROSS!!! It took two days to do the work. They still could not fix the problem and charged me for it. They also left parts off my engine. That's NOT how you It took two days to do the work. They still could not fix the problem and charged me for it. They also left parts off my engine. That's NOT how you get repeat business! More

Clueless I dropped my car off at 7:30 am for an 8:30 am appointment to replace the ignition switch that was on a national recall. At 1:30 pm they had no idea i I dropped my car off at 7:30 am for an 8:30 am appointment to replace the ignition switch that was on a national recall. At 1:30 pm they had no idea if the work had been started or completed. It's a half hour later and they have not called back to let me know thus the title, "Clueless." More

Outrageous pricing - would never do business here Water pump went out on my son's 2002 Wrangler, and he had it towed to this dealership. After a couple hours he called me and said "Dad, your not goin Water pump went out on my son's 2002 Wrangler, and he had it towed to this dealership. After a couple hours he called me and said "Dad, your not going to like this very much" They quoted him over $700 to replace a water pump and serpentine belt. Water pump for this Jeep is about $50 and serpentine belt not much more. Plus on a 4 cylinder Jeep it is an easy fix. I told my son not to have it done there. He called me back in a few minutes and told me it would be $107 for diagnostic fee. At that point I called them. They told me that was the standard 1 hour diagnostic rate. It would take any mechanic out of high school about 10 minutes to diagnose a water pump. I paid the fee and advised them we would not be back. Beware before you go here for service, if you like your money, this is not the place to go.l More