Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

Service Department With Service I depend on my Ram 3500 to make a living and this service department makes that happen. They get me in on time and get me out on schedule. The guys h I depend on my Ram 3500 to make a living and this service department makes that happen. They get me in on time and get me out on schedule. The guys here are great! More

Service Very unhappy went in for a recall told me light was still on and had to pay for diagnostic then came out a few min later said light when off but don't Very unhappy went in for a recall told me light was still on and had to pay for diagnostic then came out a few min later said light when off but don't know what but still had to charge me. Also went in for oil change would me i needed a new tire or I would fail inspection when the other 3 was still new. I went and got one tire somewhere els and would me nothing was wrong with any of my tire. I will longer go back to Bonneville ever againg More

Total Recall I stopped by as a new customer with a need to have a 2013 Dodge Ram recall service d. The staff was very friendly and accommodating and actually took I stopped by as a new customer with a need to have a 2013 Dodge Ram recall service d. The staff was very friendly and accommodating and actually took care of it right away. I'm definitely a regular customer now. More

Service Dept.. Very good experience, I wish they would add Fiat to their Dealership. A very good experience, easy fast and courteous. Car was washed after it was ser Very good experience, I wish they would add Fiat to their Dealership. A very good experience, easy fast and courteous. Car was washed after it was serviced. More

Awful experience Service dept is awful. They don't know what they're doing. I would stay away if I were you. Don't bother with jeep products. Not worth having to de Service dept is awful. They don't know what they're doing. I would stay away if I were you. Don't bother with jeep products. Not worth having to deal with bonneville. Especially avoid Jon Schiller if you can. More

In and out Brought my jeep in for a recall Staff was very professional. They told me my truck would be done by a certain time,and it was. A special shout out Brought my jeep in for a recall Staff was very professional. They told me my truck would be done by a certain time,and it was. A special shout out to Tom Fale for making the experience painless,and quick. Will definitely bring jeep back for service here. Thanks Brian tarr More

Excellent Customer Service A year and a half later I am still amazed of my salesman's memory of not only my name, but my daughter's and husband's as well. His customer service d A year and a half later I am still amazed of my salesman's memory of not only my name, but my daughter's and husband's as well. His customer service did not end when I drove away in my 2015 Jeep Renegade. I was in the other day getting my winter tires removed and he stopped by the waiting room to say hello, which I always appreciate. The sales team gave my toddler a bear which she sleeps with every night. More

Beware! BUYERS BEWARE!: I purchased a 2016 RHD Jeep Wrangler 2/23/16 from this dealership. One year later it stranded me in the side of the road and went in BUYERS BEWARE!: I purchased a 2016 RHD Jeep Wrangler 2/23/16 from this dealership. One year later it stranded me in the side of the road and went in for motor work. 2 days later, overheated to I brought it to Bonneville (where I purchased it) they replaced the radiator and thermostat and called me to come and pick it up because it was ready. I picked it up and 5 minutes down the road it was overheating again as well as fluctuation interior heat. I turned around and brought it back. I went back home which was a total of almost 3 hours wasted. The next day they did a flush of the heater core and called me to say it was ready again: I picked it up and the next day yet again it was overheating. I brought it back. They allegedly drove the vehicle and "could not reproduce the over heating" however, the service employee I was primarily dealing with stated on the phone that they couldn't get the thermostat to move " that much" which indicated to me that it was indeed heating up more than a 1 year old vehicle should. They could not pinpoint the problem so they told me " I don't know what to tell you" and passed the vehicle along as being "fixed". I then moved onto the sales team to get a trade in value for the vehicle as I no longer want to play games with it stranding me on the side of the road. I was given a "cash value" of $26,100 by Ron (sales) and had negotiated a price to purchase a 2014 Honda CR-V. After contacting my bank and making arrangements to proceed I learned that they "didn't want my Jeep" and they stated that "we would offer you much less than what we initially said" they are aware that she sold me a compromised vehicle which has unresolved issues (and is still under warranty) I was also told "if it overheats again, just keep driving it anyway". It is clear that this dealership does not stand behind their vehicles. They have caused a huge amount of inconvenience to me, the customer. I have been lied to, passed from manager to manager, nothing has been resolved and I am now left with a useless $33,000 vehicle and have been offered nothing but several " I don't know what to tell you"s. The worst customer service I have ever experienced. I was not able to talk to the owner. I guess I am not important enough for him to spare a moment of time. I would warn customers from purchasing from a careless dealership that has no intent to stand behind their vehicles and no concern what so ever for the satisfaction of their customers. More

Fantastic Service . I bought a Jeep and wanted running boards and mud flaps installed , I purchased them online , sent an email to Marc Miller and he said they would inst I bought a Jeep and wanted running boards and mud flaps installed , I purchased them online , sent an email to Marc Miller and he said they would install them. As usual the service dept was top notch , Tom took excellent care of me , Nick remembered me from a previous visit and inquired on how I was liking my new Jeep , everyone just so friendly , but that's how it's been for me anytime I've been to the service dept , just a great group of people . Tom was fantastic, it took awhile to install the running boards and he'd come out and give me an update , was very considerate , I was very grateful that they were installing the boards and mud flaps considering I didn't buy them there . I can't say enough about the service department at Bonneville , they are the best !!! Thank you once again Marc , Tom , Nick and the whole service department you really are a credit to Bonneville !!!! Thank you More

Always Customer Excellence From Sales to Service, Bonneville does not disappoint! The customer experience is exceptional and they treat you like family. When I step inside, I'm From Sales to Service, Bonneville does not disappoint! The customer experience is exceptional and they treat you like family. When I step inside, I'm confident my question or concern will be answered or resolved. More