Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

Nick is Excellent! I’ve dealt with Nick on numerous occasions and have never been disappointed. He is a true professional that is quick to take care of the customers nee I’ve dealt with Nick on numerous occasions and have never been disappointed. He is a true professional that is quick to take care of the customers needs and does so with a great attitude. He is the reason I continue to have my vehicles serviced there. More

Horrible customer service From day one I wished I went with another dealership. The whole deal was rushed because it was the “only” way they could make it happen for me it was From day one I wished I went with another dealership. The whole deal was rushed because it was the “only” way they could make it happen for me it was highly unconvenient and they were very sloppy even forgetting to get me temporary plates and tried to send me off plateless I was in the dealership until 9:30 pm by the time everything was sorted out. The worst problem is there so called “service” department whcih claims to be open until 6 o clock but doesnt book appointments for oil changes after 12:00 in the afternoon and is really only open until 4:00 because that’s when all work stops and the technicians go home. Since there hours are so unconvenient I choose to just do my own oil changes and basic services but now I wanted to get an automatic car starter put in. So I call and book an appointment two weeks out and let them know that I will be dropping my car off the night prior because I have a busy schedule and cannot get there during the day. Everything was good and the appointment was made I was told its ok to leave my car outside the service department. The day comes for my starter to be installed i dropped my car off the night before as planned and I call around 2:00 that afternoon to check in and make sure everything went good when they tell me they never knew I dropped my car off that day and it would not be able to be installed that day and I would have to re-schedule for another time. At this point I’m extremely frustated and want to know why it was unknown that my car was parked three spots away from there garage door sitting there plain as day. The answer was it was my fault for not putting my keys in the drop box and that they dont go “running around searching the lot everytime someone doesn’t show up for an appointment”. NOBODY EVER TOLD ME THERE WAS A DROP BOX FOR KEYS. I told this to the manager and asked how I supposed to know there was a drop box to which he told me it was common knowledge and I should know not to leave my keys in my car, and offered me no resolution to the problem aside from being re-scheduled and waiting another two weeks. The manger Mark has zero people skills. I will never do business with these people again and would highly suggest any one looking for a new vehicle to search somewhere, ANYWHERE else. More

Good service & Good people All service a Bonneville &Sons Dodge has always been great.. Would highly recommend Bonneville to anyone looking for a new car, van, or truck. Service All service a Bonneville &Sons Dodge has always been great.. Would highly recommend Bonneville to anyone looking for a new car, van, or truck. Service on just about any vehicle is also recommended. More

Service Came in for inspection and a couple of items to check. Was very impressed by Devyn. She called me a few times to keep me up to date on my car. She was Came in for inspection and a couple of items to check. Was very impressed by Devyn. She called me a few times to keep me up to date on my car. She was very professional . More

Service department was much better this time. Fast and courteous. Seems to be more customer focused. Hopefully this is a sign of progress. Until next time... department was much better this time. Fast and courteous. Seems to be more customer focused. Hopefully this is a sign of progress. Until next time..... More

Oil change & tire rotation Perry is always helpful when i have my oil changed. I never have to wait long. And always get my suv washed as a courtesy Perry is always helpful when i have my oil changed. I never have to wait long. And always get my suv washed as a courtesy More

Early morning oil change Went in for oil change and tire rotation. Excellent customer service. Went over and above to get my Jeep in and out in a timely manner. I actually tr Went in for oil change and tire rotation. Excellent customer service. Went over and above to get my Jeep in and out in a timely manner. I actually travel from Loudon to have my Jeep services at Bonneville. More

Service Great service department, very courteous and knowledgeable , the only thing I have to mention is that I've had my radio replaced due to constant stati Great service department, very courteous and knowledgeable , the only thing I have to mention is that I've had my radio replaced due to constant static, and when I brought it in for maintenance I mention my radio again and they said they would look at it but I still have the constant static on every radio station. Everything else was handled great More

Top Notch Emplyees This is my third Dodge and I love it. I’ve been to numerous dealerships to get oil changes and my basic maintenance while I was in the military. Bonne This is my third Dodge and I love it. I’ve been to numerous dealerships to get oil changes and my basic maintenance while I was in the military. Bonneville for me has by far the best employees I’ve dealt with out of any dealership I’ve been to. They are friendly, courteous, and they all seem to love what they do. For me that is super huge. I can’t stand to be treated like a number or looked at like a moron when you tell the mechanic or whoever you are speaking with that there is something wrong with your vehicle. You drive it everyday you know when it’s wrong. As long as Bonneville continues on their path they will always have my service and loyalty. More