Bonner Chevrolet

I purchased a new 2011 Silverado from Bonner in July of 2011. It was a decent price (I got a better price from a dealer further from my home) but I gave them the business because I knew many of the people 2011. It was a decent price (I got a better price from a dealer further from my home) but I gave them the business because I knew many of the people working at the dealership. Never again. I got a recall on the truck for the transmission dip stick tube to be replaced. I made an appointment for the recall and dropped the truck of the night before. The service department had my work phone, home phone and cell phone numbers. They never contacted me during the day to tell me the truck was done. I had to call them late in the afternoon. When I got to the service department desk the paper work was ready and they gave me the keys and told me where the truck was parked. I went out to the lot and located the truck. I have a habit of looking around my vehicles after they are serviced. When I walked around the vehicle I was astonished to find the right front fender damaged. I did not even get in the truck. I went right back in to see the service manager. They did fix the truck but they did not even tell me. If I would have moved the truck they would have denied any responsibility. It took 3 days for them to do the repairs plus a weekend. That was 5 days I was with out my truck. They did offer me a Chevy Cobalt as a loaner. That does not do me much good for a truck replacement. Don't trust them. If they think they can get away with something they will try. About a week after I got the truck back I received a call from Bonner asking me if I was satisfied with the service and if I would fill out a rating form. I told the Representative what happened. Guess what! They never sent me the form. So much for their claim to #1 in customer satisfaction. Their surveys are rigged. More

Called the Used Car office on Saturday morning to inquire about the availability of a car and was connected with Todd Wende, a sales person. While I assume that not all of there sales people are this rude about the availability of a car and was connected with Todd Wende, a sales person. While I assume that not all of there sales people are this rude to their customers, this particular individual was probably the worst car salesman I have every spoken to. He was uninformed about the product he was selling, and was generally boorish and rude (I won't go into detail). He didn't sound like he wanted my business. I told him I wanted to know if the car was available because I was driving in from over an hour away. He did not seem to care about that at all. He told me he would not know about the car's availability until Monday morning and would give me a call then. Well I waited patently, and ended up having to call the dealer directly. The Used Car manager told me it was sold on Saturday afternoon. In today's economy, I am completely astonished to see such poor customer attention. Needless to say, Bonner Chevrolet will never get my business for either a new or used car. More