Bonner Chevrolet

Horrible Service Manager, will not be returning. I had purchased a 2017 Chevy Trax at another dealership after hunting for some time for the best deal. The dealership I purchased it at gave me two k I had purchased a 2017 Chevy Trax at another dealership after hunting for some time for the best deal. The dealership I purchased it at gave me two keys and we thought the one was programmed it was not. After speaking with the person at the dealership I purchased it from, he urged me to find a local place that would likely help me out. (I should note that the dealership I purchased it from was in Maryland, and the person who sold me the vehicle was a close friend/family member) I chose Bonner because they are quite literally less then 5 minutes from my work place. My intention was to use them as my go to place for service and repairs since the location was so convenient for me and it was where my workplace bought vehicles. Taking off work a little early on Friday 6/28/2019 I went to the dealership for what I had been told in advance would be a 10 minute reprogram of my key fob. When I went inside I was told that the workers would be done for the day at 4:30pm (it was about 3:40 when I arrived) and I would need to wait and see if they could get me in. Keep in mind please that this was literally for a key fob reprogram or replacement, not any kind of extended maintenance on my vehicle. While waiting for my vehicle I heard the service manager come in and explain to a woman about her repair. The woman was older, and he was extremely condescending to her and interrupted her multiple times and generally did not seem to provide good customer service. About 20 minutes later (I had been waiting well over an hour at this point) he came and told me that my fob was not a warranty repair and I would need to pay almost $50 to get it reprogrammed. He also informed me I had a recall on my vehicle and he would like to schedule me to come in and get it taken care of. I was a little hesitant at first, I was planning on using Bonner as my go to place for service after all, but the dealership who had sold me the vehicle had told me that it would be very unlikely that a dealership would charge me to get my fob reprogrammed since it was a minor customer service issue and generally not something that would cost the dealership anything but a few moments time and no parts. He had also been politely condescending to me since I had entered the dealership, even so far as asking me why in the xxxx would I go to Maryland to purchase a vehicle. Confused at this point, because I had literally only had my vehicle for less then a week I went ahead and scheduled the service appointment (I know service recalls can happen at any point but the dealership I purchased the vehicle from had assured me there was no recalls.) As I was checking out with the receptionist another customer came inside and asked politely to speak to the service manager. I am not sure what was said at this point, because I was trying to pay and leave, but the customer and the service manager seemed to have some kind of altercation over a warranty repair. The service manager began using inappropriate language with the customer and while I am not sure if the customer started the confrontation the service manager certainly escalated it beyond the norm. At one point even threatening to call the police, and demanding the customer leave. Another employee tried to deescalate the situation with me, but at that point I just wanted to leave as I was rather uncomfortable. After doing a bit of digging thanks in no small part to the dealership who had sold me my vehicle I managed to track down the service recall for my Trax. Unfortunately for me, it is not a warranty recall and would require me to pay out of pocket to replace a faulty tire jack. The service manager had definitely led me to believe that the recall was in warranty and would not cost me anything but I am very glad I did do some research as I will not be returning to that dealership ever again as they likely would of charged me for labor, and for a replacement jack that I could easily get and will at Wal-Mart. More

Great Dealership !! Great dealership to deal with. I have experience with all departments, sales,parts and service. If an issue ever arises it's taken care of. Jim Great dealership to deal with. I have experience with all departments, sales,parts and service. If an issue ever arises it's taken care of. Jim More

chevy tahoe lt I was searching for a Tahoe with a maximum towing package and certain amenities and didn't want particular colors. I had contacted a dealer in Scrant I was searching for a Tahoe with a maximum towing package and certain amenities and didn't want particular colors. I had contacted a dealer in Scranton who didn't even call back after a few weeks (Hesser). Todd went out of his way and within a week, he located exactly what I needed in another state and had it shipped in so I could see it. It turned out to be exactly what I needed. It was clean and even filled with gas (which is unusual for a used vehicle). I was very impressed. He even offered to have me come back if I had any questions regarding the "many options" if I didn't want to read the book. I will definitely go back when I am ready to trade again. They are the best!!! More

GM issued recall GM issued a recall for the accelerator positioning sensor because of the reduced engine mode & stabilitrack issues (look it up on edmonds.com if your GM issued a recall for the accelerator positioning sensor because of the reduced engine mode & stabilitrack issues (look it up on edmonds.com if your not familiar) the 1st time I brought my impala in i made service aware that my vehicle was a salvage title, no problems as long as I had my GM issued recall letter with my Vin number. The sensor was replaced & I was on my way. 9 months later reduced engine mode again, they told me to bring it back it was under warranty. 2nd time no problem. Only 6 weeks later, reduced engine mode again, called for an appointment was told to bring her in. I dropped my car the night before spoke to Bob (nice guy) when I dropped the keys, said it's seems like more is going on since it's the 3rd time for the same issue & would have service check out the wiring. Okay, thanks Bob! First thing in the morning Joe calls, who claims to be the owner & extremely rude tells me my battery is dead & he's not touching "my junk car" without charging me. He refused to honor the warranty of the 2nd part & threatened to tow my "piece of scrap car" off his property if I didn't come get it immediately. I came down for my car & low and behold...I had lights and the car started. Now, I'm no mechanic but I'm pretty sure my car wouldn't start if the battery were dead. I will NEVER bring any car for service here again because of Joe. I will NEVER purchase a car from Bonner because of Joe. I'm done with GM completely after this whole recall. What a shame because for as long as I been driving, it's always been a Chevy & it's always been serviced at Bonner. Joe just lost a loyal customer because of his horrible attitude. More

Tricked at the last minute leased my last car from Bonner three years ago, no muss no fuss and all was well. When it came time to turn it in I was in the market for a new car a leased my last car from Bonner three years ago, no muss no fuss and all was well. When it came time to turn it in I was in the market for a new car and wanted no parts of a lease, only a purchase. The sales manager Dave was more than happy to accommodate me, and after reviewing with him what I wanted in the vehicle, he suggested he had a demo with those exact specifications that he would sell me for an agreed upon price. After the car was pulled around i found it was stock and didn't have the options we agreed to; so Dave being the salesman he is suggested that he would find me one since all I wanted extra was dvd's for the kids in the back seat. The next day he called and asked if I believed in fate.... the truck just dropped off another vehicle to add to his stock, and this one had everything I wanted. This was on a Friday and I asked for pictures of it, he said he could not accommodate me because it was locked in the shop to be detailed. I trusted him and I told him it was sold, get it ready for me for Monday. As fate would have it, Monday comes and almost goes before I get a call from Dave, telling me we have a bit of a twist, but its a good twist. See he misread the listing again and it didn't have what we needed so he offered to give us displays that hang off the back of the seats, to which I quickly declined. They were Ipod type devices and I think he was shocked that I didn't seem as enthusiastic as he was. I told him that's just more junk I was going to have to keep after and that they would probably be stolen out of the truck in weeks. He agreed and vowed to find me another truck. Three more days later he found a vehicle that the other dealership would relinquish so I told him to go and get it, I'm ready to get all of this behind me. Two more days to get the truck and detail it and he sends me pictures of it; finally! a vehicle with all the options I wanted. I told him I put very little mileage on it and that's why we ( my wife and I) chose to buy our next vehicle rather than lease. Several hours go by and later that night I get a call where he calmly explains that this vehicle is out of my price range for a purchase and that a lease is what will be needed to make the vehicle mine. I was absolutely dumbfounded?!?!?!?! What happened to the agreed upon price I asked, he suggested that i should have known this vehicle was going to cost more (keep in mind 500.00 extra for dvd's) and he just assumed we were OK with a lease. To make a long story short, we did not take the vehicle after almost three weeks of incompetence and lies. I called him out on it as a complete bait and switch tactic to which he emphatically of course denied. Dave even had the nerve to offer the lease to me one more time before I hung up the phone, what a joke. I would tend to agree with the other poster that if you have half a clue and are not afraid to call BS you will not be welcomed there. I swear after Dave saw my credit rating he thought we would take what ever he offered. Sad, I have since dealt with another Chevy dealer than will get my future business. More