Boniface Hiers Mazda

Very efficient, polite, courteous and friendly. Well prepared. Followed up with status notifications. Had loaner vehicle ready for my use. No long waits to talk to someone. prepared. Followed up with status notifications. Had loaner vehicle ready for my use. No long waits to talk to someone. More

Sales It was a good visit the staff was very helpfully they were very friendly over all I enjoyed the day I spent at the lot thanks It was a good visit the staff was very helpfully they were very friendly over all I enjoyed the day I spent at the lot thanks More

VIP treatment I have an older car. In the past, other dealerships stop providing great customer service before the new car smell is gone. Not here! The service de I have an older car. In the past, other dealerships stop providing great customer service before the new car smell is gone. Not here! The service department at Bonaface Mazda treated me as if I had a brand new car and I was a VIP. GREAT customer service and take terrific care of my car so I can get many more happy miles with old reliable. My service tech Leigh was personable, professional and knowledgeable. She helped me navigate my repair. She made it feel as though I had my own personal vehicle concierge. I have had problems in the past with having my Mazda services at the dealership but there’s a new Sherrif in town and he runs a tight ship. The service manager Brian Bolognese is fantastic! Because of him and my service tech, Leigh, I know that I can purchase a Mazda with confidence that motor vehicle service will be done perfectly. More

20K mile service Little pricey but the service department was amazing to work with! Very friendly, professional and helpful! Ask for Leigh, she really helped me out to Little pricey but the service department was amazing to work with! Very friendly, professional and helpful! Ask for Leigh, she really helped me out today! More

Poor Service I went to the Mazda dealer ready to drive and purchase a CX5 as they are highly rated in Consumer Reports. Spent about 10 minutes on the lot looking I went to the Mazda dealer ready to drive and purchase a CX5 as they are highly rated in Consumer Reports. Spent about 10 minutes on the lot looking at various cars - no one came out. Went into the dealership and sat in the lobby at a table. All the sales people were playing on their phones. People walked past me and NO ONE said hello or we will be right with you. I waited 10-15 minutes and NO ONE took the time to come over and say anything to me. I got up and left. POOR CUSTOMER SERVICE!!! More

Service work Extremely hospitable, courteous and generous. As soon as I drove in I was taken care of. Was given an estimate of service to be done and the wait was Extremely hospitable, courteous and generous. As soon as I drove in I was taken care of. Was given an estimate of service to be done and the wait was comfortable: snacks, coffee, water, TV. 😀 More

Very friendly and helpful salespeople Salesperson Kevin went out of this way to try to see how he could help my wife and I. Although the dealership did not have the particular car I was lo Salesperson Kevin went out of this way to try to see how he could help my wife and I. Although the dealership did not have the particular car I was looking for he continued to touch base whenever he had a car that he thought I would be interested in. More

60K scheduled maintenance I scheduled the 60K scheduled maintenance on my ‘15 CX-5 at a mutually convenient date & time, for the following week. Leigh, the service advisor expl I scheduled the 60K scheduled maintenance on my ‘15 CX-5 at a mutually convenient date & time, for the following week. Leigh, the service advisor explained what services would be performed & the cost. When I arrived on time for my service the porter met me immediately and directed me to Leigh who had written up the service agreement, reviewed again what was to be done & cost estimate. I’d requested to be transported to a local gym nearby & was promptly accommodated. Leigh called me when the work was completed which was about an hour sooner than expected & I requested to be picked up & brought back to the dealership which was promptly done. Leigh reviewed all services completed, and mechanic’s recommended future services, I paid cashier. Leigh escorted me out to my awaiting vehicle which had been thoroughly washed & interior vacuumed. Professional process & treatment throughout without any complaint whatsoever. More

Awesome customer service! I bought my car two years ago from this dealership. I have experienced nothing but the best in customer service! I would definitely recommend Boniface I bought my car two years ago from this dealership. I have experienced nothing but the best in customer service! I would definitely recommend Boniface Hiers Mazda to anyone looking to purchase a vehicle! More

90,000 mile maintenance Service advisor was very helpful. He went over item by item what would be done in service. Mr Rodriguez updated me on new specifications for my vehicl Service advisor was very helpful. He went over item by item what would be done in service. Mr Rodriguez updated me on new specifications for my vehicle. He help me formulate a new schedule for maintenance. More