Boniface Hiers Kia

After doing some online research I visited Boniface Hiers Kia to purchase my first car. I wasn't sure what to expect after hearing horror stories about sleazy used car salesmen, and knowing my credit wasn't Kia to purchase my first car. I wasn't sure what to expect after hearing horror stories about sleazy used car salesmen, and knowing my credit wasn't perfect. Once I got there I met Randy Hennis, he was the epitome of what you want in a salesman. He listened first to what I wanted and then helped me to find the perfect car to fit both my wants and price range. The entire team at Boniface Hiers bent over backwards to find me the perfect car, I couldn't have been happier with the entire experience. I strongly recommend this dealership to anyone looking for a great car. More

Do not go here!! They are horrible. I hear they are under investigation for fraud etc. I tried to get my car serviced under warranty and they took one look under the hood and said, "oh you have an after-mar investigation for fraud etc. I tried to get my car serviced under warranty and they took one look under the hood and said, "oh you have an after-market cold air intake. We can't even touch this car. There is nothing we can do." I later learned they told the initial owner the same thing which is why that owner traded in the car. I took the car to the next closest Mazda and was treated exceptionally well and they didn't even mention the after-market intake as a possible problem. I hope that Boniface-Hiers closes down or gets a whole new staff, an honest one! More

On 9/22/2002 we purchased a new Kia Sedona van from Boniface-Hiers. On 5/8/03 we purchased their "Full Circle" 10 year extended warrantee explicitly covering corrosion of upper body metal and undercarr Boniface-Hiers. On 5/8/03 we purchased their "Full Circle" 10 year extended warrantee explicitly covering corrosion of upper body metal and undercarriage from date of manufacture. (details and photos at http://closewaters.com/kia/ ) I phoned them with a rust claim, was told they needed to inspect it and takes photos (despite the warrantee stating that no inspections are required), visited the shop 3 times, had the rust inspected by their body repair subcontractor on-site, phoned them, and wrote them a letter on July 14 including a copy of the preliminary estimate from my body shop for $1836.55 for a minimal repair. They never once responded until I called Neil Huhta, the general manager over 4 Boniface-Hiers dealerships. Neil immediately said my claim was not valid because I had failed to report the rust quickly enough, though no such requirement exists in my warrantee contract. The dealership, Boniface-Hiers Kia in Melbourne, still refuses to honor the extended warrantee they sold us. After Scott Rodes and Randy Hennis made numerous excuses in contradiction of the written warrantee contract I had, Scott and Neil now want to refund what I paid for the warrantee instead of honoring the contract. Of course this is unacceptable as there is no provision in that contract for such a refund. We filed a complaint of fraud with the State of Florida and I'll take it to court if they don't honor their contract. They fail to honor warrantees. They lie. They delay. They fail to respond. More

Fair and friendly people who are not pushy and eger to help make a deal for me and My Daughter, She got a great car at a payment She can afford. help make a deal for me and My Daughter, She got a great car at a payment She can afford. More

as a woman was hesitant in buy a car buy myself but after talking with the salesman Pete mattix on the phone he made it seem easy. when i came in to pick up the car it was cleaned and waxed as promised and e talking with the salesman Pete mattix on the phone he made it seem easy. when i came in to pick up the car it was cleaned and waxed as promised and even had a full tank of gas. It was a very pleasant buying from this dealership everone from the salesman to the salemanager went out of there way to make sure that i was satisfied. would recommend this dealership to everone i talk to. shannon More

The initial experience was pretty good from Frank G. However, two days after purchasing, Frank called and said they got me a better rate. After getting there, of course Frank was not there, so Sean said However, two days after purchasing, Frank called and said they got me a better rate. After getting there, of course Frank was not there, so Sean said that was a mistake and mischarged me for the gap insurance. Of course I signed without looking. They changed the bank, increased the rate and they added a $100 finance charge. After reviewing the two documents I called back to talk with Sean, the so called Sales Manager. What an xxx. He treated me with disrespect and laid down a buch of bull. When I asked to talk with his supervisor, he said he's the man, was arrogant, and rude when he said I would have to talke with the owner Mr. Hiers. Like I will even be able too, but I will try. Lesson learned READ EVERYTHING and don't trust SEAN M. DONNELLY! More

This is the most dishonest dealership I have dealt with in 35 years of buying cars. After waiting for them to complete our paperwork for 2.5 hours, they told me at the very last minute that I would have t in 35 years of buying cars. After waiting for them to complete our paperwork for 2.5 hours, they told me at the very last minute that I would have to finance with them at a 2% higher rate than I had an approved loan for or I would have to pay an additional $1000. I had told them over the phone, and again when we signed the sales contract that we had our own financing. No one mentioned the finance requirement until 5 minutes before we were ready to leave with the car we had selected. This is a classic case of contract fraud (A false statement of a material matter which is willfully made with an intent to deceive) that I plan to report. I have never been more angry or upset with a sales person in my life and I will strongly recommend to everyone I talk to that they avoid this dealership. More