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Boniface Hiers Chevrolet

Melbourne, FL

4.7
859 Reviews

800 South Harbor City Boulevard

Melbourne, FL

32901

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Showing 859 reviews

January 15, 2021

Got me in immediately. Great service and I was on my way quicker than I was quoted! This was my first service and I am glad I made the trip down! Thank you for all of the help and fast service! More

by A.fowler914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Jan 18, 2021 -

Boniface Hiers Chevrolet responded

A.Fowler914, Thank you for the excellent rating, and very solid feedback regarding my Chevrolet Service Center. I appreciate your review very much!

January 11, 2021

Service on recall was taken care of immediately. I also had an oil change and tire rotation done. All was done expertly and courteously.I was very pleased More

by Terden40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Jan 12, 2021 -

Boniface Hiers Chevrolet responded

Terden, Thank you for taking time to post a very positive rating for my Chevrolet store. I am so happy to see that your experience went so well during your Service Center visit with Bobby. I appreciate your business and your post very much!

January 07, 2021

My Customer Service Tech has always been a great . He continues to provide great service treats me with respect and makes me feel like the No. 1 customer. More

by bishop357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Jan 08, 2021 -

Boniface Hiers Chevrolet responded

bishop357, I truly appreciate the 5 Star rating for our Chevrolet Service Center and the praise for your Service Advisor. It's very rewarding to read your thoughts and help us to understand that the way he treats you has a direct impact on your review rating. Thank you for posting and telling others!

January 06, 2021

Bobby did a great job in getting me a loaner while my vehicle was in for warranty work. Ordered the right parts for the work! More

by kfloud57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Jan 07, 2021 -

Boniface Hiers Chevrolet responded

kfloud57, Thanks for the excellent rating and kind words for Bobby S. Appreciate your feedback very much!

December 29, 2020

My experience with Boniface Heirs has been the worst of all vehicle purchases in my life. I'm 60 and have never been treated so badly. I've purchased 25+ vehicles in my day and have always been treated wel More

by Steve H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy Carver, Brian Bartalot
Dec 29, 2020 -

Boniface Hiers Chevrolet responded

Mr. Hills, I am sorry that you feel that your experience has been so bad regarding the purchase of a 2011 Silverado truck that you bought approximately 2 years ago with 111,000 miles on it. Truthfully, we encourage our clients to post reviews that give us the opportunity to respond, but this sounds written out of sheer anger because a component that can't be covered under warranty is not working, leaving you with a very negative slant to the wording in your review. Actually, you purchased a wonderful extended warranty that covers many expensive components on your vehicle, items such as engines, transmissions, air-conditioning systems, steering, and many other parts as well. No one ever mentioned "bumper to bumper" which infers everything on the vehicle would be covered, and we just don't represent or sell it as such, as that is not what the warranty is. Your concern is with a radio that is not a covered component on this 2011 truck with 111,000 miles at time of purchase. You encourage others to not buy a warranty, when again the facts are that this type of vehicle repair contract has covered many very expensive repairs for our clients throughout 40 plus years of retailing vehicles in Brevard County. You even brand us as "rude" because this type of repair is not covered and say that others that purchase a warranty will be denied as well. That is totally untrue. If we could cover the repair, we would gladly do so for you as we would be reimbursed for the parts and labor, but occasionally as in this case with a non-covered component, the responsibility for the repair reverts to the purchaser.

Dec 29, 2020 -

Steve H responded

Worst Customer Service I have experienced in my life! And it's spelled RateO!

December 28, 2020

I scheduled my routine maintenance visit with Boniface-Hiers dealership in Melbourne FL via telephone call to their office. My contact person was cordial and handled my request efficiently (even More

by countican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Dec 28, 2020 -

Boniface Hiers Chevrolet responded

Countican, Your thoughts regarding your service experiences are great to read. It's always nice to see some praise for an employee like Bobby S. as well! Thank you for taking time to tell your Boniface Hiers Chevrolet Service Center story to our Dealerrater audience!

December 18, 2020

Had my wife’s Camaro SS serviced at B-H Chevrolet...they did a great job as usual. Bobby in the Service Dept made sure that all required services were performed, and had me out of the dealership right on t More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Dec 21, 2020 -

Boniface Hiers Chevrolet responded

Jim, Just wanted to say Thank You for the feedback contained in your review...PLUS some Praise for Bobby S. I appreciate your business and your post very much!

December 15, 2020

First visit to this dealership. Prompt and friendly service. Clifford Alford was the sales representative that we worked with . He was courteous and informative. He answered all of our questions. I fee More

by DaveD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Alford, Dave Jacobs
Dec 18, 2020 -

Boniface Hiers Chevrolet responded

DaveD, I appreciate your positive rating and also some good, solid feedback with a kind mention for Clifford A. as well. Thank you so much for taking time out of your day to tell others by sharing your experiences!

December 09, 2020

Sophia did a great job and Mr. Charles always above beyond friendly. So quick service time! So convenient has shuttle service that way I don't have to wait too long be there until car is ready More

by Taeyeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles, Sophia de la Jara
Dec 18, 2020 -

Boniface Hiers Chevrolet responded

Taeyeon, Its very rewarding seeing your very positive rating and reading a bit of Praise for Sophia and Charles as well. Thank you for taking time to share your thoughts!

December 09, 2020

Had to leave my car for an issue covered under the extended tire warranty that I had purchased from Boniface-Hiers. I made an appointment with Sophia. When I arrived, she greeted me warmly then quickl More

by 19C7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophia de la Jara
Dec 18, 2020 -

Boniface Hiers Chevrolet responded

19C7, Thanks so much for the feedback, the very positive rating and for some kind words for Sophia D! Much appreciated!

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