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Boniface Hiers Chevrolet
Melbourne, FL
890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 29, 2024
I have never been treated so well at a car dealership! First my salesman Matt Preston, went out of his way to help me get into the car i love! He went into detail with all of the new features, which are s First my salesman Matt Preston, went out of his way to help me get into the car i love! He went into detail with all of the new features, which are super exciting to have, and was just so patient with all my questions. I truly am extremely grateful for all of his efforts! Along with all of the management and finance, everyone was so friendly and super accommodating, to myself, my daughter, and granddaughter! I am definitely a loyal customer for life now and I will be referring everyone I know to this dealership! More
by Wendy's Kia
Employees Worked With
Matt Preston, Michael Brown, Joy Carver, Dave Jacobs
October 28, 2024
They were fantastic! Matt Bell was so lovely to work with! No pressure, very thorough, he told us everything we wanted to know about the cars we were looking at.. we ende Matt Bell was so lovely to work with! No pressure, very thorough, he told us everything we wanted to know about the cars we were looking at.. we ended up buying a Chevy Trax and love it ! We will go back and we will definitely send our friends there! Honestly, did I say there was no pressure?! A huge thank you to Matt and everyone we worked with. The nicest, honest dealership we’ve ever been to, And I will Be mentioning them to all of our friends! Thank you thank you!! More
by L A Del
Employees Worked With
Matt Bell, Bobby Sternberg, Brian "BG" Gregory
October 21, 2024
This dealership takes a very long time to do any type of work. I have also taken my car in twice for issues that they had to run diagnostics for, and both times they were not able to solve the issue and ret work. I have also taken my car in twice for issues that they had to run diagnostics for, and both times they were not able to solve the issue and returned my car to me with the issues not resolved. They also have very poor communication. They often do not answer the phone and don’t return voicemails. The most recent time I went, I was promised that I would receive a status update every day, but was NEVER called, and it took a lot of effort on my part to figure out what was happening with my car. I have decided I will not be going back to Boniface Hiers Chevrolet. More
by Dealer Has Poor Communication
Employees Worked With
Cheyenne Jackson - 0 stars, Trevor Handyside - 5 stars (both from service)
October 13, 2024
Dropped my truck off to get my service done and Bobby was excellent he got car in and out took care of a recall and kept me in the loop with everything going on thank you Bobby excellent he got car in and out took care of a recall and kept me in the loop with everything going on thank you Bobby More
by Clstree0965
Employees Worked With
Bobby Sternberg
September 23, 2024
On 5/22/2024, I brought my 2017 Silverado 1500 to B-H for a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds dr a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds drive in line, the vehicle failed to move while in Drive. A passerby offered to help and told me to shutdown the engine and wait. Upon restarting, the vehicle operated normally. I drove immediately home and the next day made an appointment with my normal service center. On 7/31/2024 and with a mileage of 77,996, the shop heard a noise like a failing pump coming from my transmission. The shop had almost 1.8 quarts of over filled transmission oil. Upon removal and inspection of the transmission the shop found metallic particles beneath the transmission filter. The transmission was failing. A rebuilt transmission was ordered and installed. The cost was $7,982.25: labor, materials and taxes. I called and spoke with Trevor Handyside who told me I need to talk to the Service Manager. After multiple calls which were never returned, I caught him in the office. He told me I would have to talk to the Director of Parts and Service. He would email him. Again no callback. Today I sent a Certified letter to AJ Hiers requesting an appointment with someone that can “make a decision” to reimburse me for a flawed service procedure. Another mechanic had me reference a service bulletin for refilling a drained transmission. Had a similar procedure for refilling a transmission been followed, my transmission would not have failed due to foaming oil and loss of lubricity causing the vane oil pump to disintegrate only 1,114 miles after servicing same at Boniface-Hiers. More
by emeisen32935
Employees Worked With
Bobby Sternberg
