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Boniface Hiers Chevrolet

Melbourne, FL

4.7
880 Reviews

800 South Harbor City Boulevard

Melbourne, FL

32901

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Showing 880 reviews

January 28, 2022

The dealer has Poor communication between the customer as well as staff, at first communication it seemed like the sales man didn’t want to be bothered. They gave me low ball trade in offer. I have had no is More

by Curtis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jan 28, 2022 -

Boniface Hiers Chevrolet responded

Curtis, Thanks for taking time to alert me to your dissatisfaction. I apologize that our sales associate seemed like he didn't want to be bothered. You don't leave a name of this person for us to follow up with, so he must have made less than a favorable impression on you to be sure. To your point about wanting to sell a vehicle, I will respectfully disagree. We always want to sell a vehicle, but you stated that we gave you a "low ball trade offer." That is just not part of our process, as with this time of low inventories, we are especially aware that we need as many fresh trades as possible. Our offers change daily due to market fluctuations especially these days. We constantly evaluate our offers by using tools that show how much a vehicle is worth in our region, and this helps us put the right value on a trade instead of losing it because of a low offer. Of course what a prospective client believes their trade will bring can drastically reduce the chances of us doing business as well and has to be taken into consideration.

January 27, 2022

Came in on a Tuesday with a leak, told I needed front struts on my 2015 Silverado, told the service Rep (Brian) to go ahead, told me it would be done next day, halfway home I get a call that he quoted me More

by rodneysydney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gibson
Jan 30, 2022 -

Boniface Hiers Chevrolet responded

Rodneysydney, I apologize for the experience you describe here but respectfully have to disagree that we should be called 'liars and thieves'. I shared your thoughts with our Service Director, Glenn Harris who made an immediate attempt to call and resolve your issue, however Glenn informed me that you replied back to him with a message that said "do not contact me again". Incidentally, we would never spray a can of oil inside and outside your vehicle as you stated in your message to Glenn. If you would reach out to him, I'm certain that he would appreciate speaking with you and make an honest attempt to assist. But that is your call. Again, I'm sorry for your visit being as you describe...it's certainly not the way we do business.

January 25, 2022

Very pleased with the service I received from Trevor. In the finest Boniface-Hiers Chevy tradition, he’s extremely knowledgeable of my vehicle make, model, and it’s service requirements. I trust Trevor impl More

by 19C7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
Jan 25, 2022 -

19C7 responded

Trevor Handyside.

January 24, 2022

Called to get my Cal Tex ceramic paint coating done. Talked to Andrea, who quickly found an appointment for me on a date and time which fit my schedule perfectly. I appreciate Andrea’s politeness and fr More

by 22Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea
Jan 24, 2022 -

Boniface Hiers Chevrolet responded

13Escape, Thanks so much for taking time to tell us a little about your experience with Andrea and it's awesome to read that she was able to help in a very timely manner. I appreciate your kind words regarding her politeness and friendliness...that's exactly what we like to see. Thanks for sharing a 5 Star rating here on Dealerrater!

January 22, 2022

Moses was very helpful and took care of everything. Showing the different cars and most of all did force anything. More

by Donnie.Davidson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bartalot, Moses Khaireddin
Jan 24, 2022 -

Boniface Hiers Chevrolet responded

Donnie, It's great to see your 5 Star rating for our Chevrolet store, but even more rewarding to read just exactly how helpful Moses was to you . Thanks so much for sharing your thoughts!

January 19, 2022

Joel did a great job and is great to work with. He was helpful with any questions that I had. More

by kenclark870382
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Jan 21, 2022 -

Boniface Hiers Chevrolet responded

Ken, Thanks so much for the 5 Stars and some kind words for Joel. Appreciate your sharing very much!

December 31, 2021

Salesperson very knowledgeable and very helpful. Our experience is enjoyable. Dealership is clean and convenient. More

by bsf3li
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Gregory
Jan 04, 2022 -

Boniface Hiers Chevrolet responded

bsf3li, I really appreciate the 5 Star rating and a few kind thoughts as well. Thanks for taking time to share them!

December 18, 2021

The dealership was awesome. I appreciate joel helping us through our car buying experience. He made it fun and easy. More

by derekharshman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bartalot
Dec 20, 2021 -

Boniface Hiers Chevrolet responded

Derekharshman, I sure do appreciate your 5 Star rating...your business of course, and Thank you for sharing your thoughts as well!

December 10, 2021

Our Dealer, Brian Gregory was very friendly and helpful also very professional. Would definitely buy from him again More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gregory
Dec 15, 2021 -

Boniface Hiers Chevrolet responded

Diana, Thanks so much for the kind words for Brian G. , a great rating, and 5 Stars too. We appreciate your business very much!

December 07, 2021

Could not believe how easy buying my new truck was. They were upfront with me as I was with them and we worked out a deal. More

by boomshalocka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romann Micciche, Dave Jacobs
Dec 15, 2021 -

Boniface Hiers Chevrolet responded

Boomshalocka, It's always wonderful to read how easy it is to buy a truck from our store. I appreciate your very positive rating and Thank You again for sharing your thoughts!

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