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Boniface Hiers Chevrolet
Melbourne, FL
851 Reviews
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September 23, 2024
On 5/22/2024, I brought my 2017 Silverado 1500 to B-H for a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds dr a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds drive in line, the vehicle failed to move while in Drive. A passerby offered to help and told me to shutdown the engine and wait. Upon restarting, the vehicle operated normally. I drove immediately home and the next day made an appointment with my normal service center. On 7/31/2024 and with a mileage of 77,996, the shop heard a noise like a failing pump coming from my transmission. The shop had almost 1.8 quarts of over filled transmission oil. Upon removal and inspection of the transmission the shop found metallic particles beneath the transmission filter. The transmission was failing. A rebuilt transmission was ordered and installed. The cost was $7,982.25: labor, materials and taxes. I called and spoke with Trevor Handyside who told me I need to talk to the Service Manager. After multiple calls which were never returned, I caught him in the office. He told me I would have to talk to the Director of Parts and Service. He would email him. Again no callback. Today I sent a Certified letter to AJ Hiers requesting an appointment with someone that can “make a decision” to reimburse me for a flawed service procedure. Another mechanic had me reference a service bulletin for refilling a drained transmission. Had a similar procedure for refilling a transmission been followed, my transmission would not have failed due to foaming oil and loss of lubricity causing the vane oil pump to disintegrate only 1,114 miles after servicing same at Boniface-Hiers. More
by emeisen32935
Employees Worked With
Bobby Sternberg
September 13, 2024
Drove 125 miles to this dealership and was so very pleased sales person Matt Preston worked a wonderful deal and was open to my needs and not just the sale!! Would drive twice as far for this kind o pleased sales person Matt Preston worked a wonderful deal and was open to my needs and not just the sale!! Would drive twice as far for this kind of service it is all about the customers More
by 261mako
Employees Worked With
Matt Preston
September 11, 2024
Two hour wait time for an oil change cashiers were not friendly or helpful. They were kind of sarcastic when I asked questions. Service advisor was great. friendly or helpful. They were kind of sarcastic when I asked questions. Service advisor was great. More
by william.spaur
Employees Worked With
Trevor
August 30, 2024
My experience at boniface Hiers was ourstanding like always. Greg was a great salesman and really helped in the purchase of the vehicle. Joy also was very helpful in explaining all the options I had to always. Greg was a great salesman and really helped in the purchase of the vehicle. Joy also was very helpful in explaining all the options I had to purchase the vehicle. THANKS More
by Mark.hornung70
Employees Worked With
Jim O'Neill, Michael Brown, Joy Carver, Greg Rook
August 26, 2024
Lamont and Brian were amazing! I wanted the new 2025 Equinox and it was "in-transit" for 3 1/2 weeks and I was updated every step of the way. Great communication & great experience I wanted the new 2025 Equinox and it was "in-transit" for 3 1/2 weeks and I was updated every step of the way. Great communication & great experience with this team!!! More
by Allison A
Employees Worked With
Lamont Edwards, Brian "BG" Gregory
