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Boniface Hiers Chevrolet

Melbourne, FL

Overview
Reviews
4.7
866 Reviews
Call Dealership (321) 723-3611
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800 South Harbor City Boulevard

Melbourne, FL

32901

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Showing 866 reviews

November 28, 2023

Garbage mechanics, don't know how to diagnose or even do routine maintenance checks....goodbye More

by Bob Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Sternberg
Report | Print
Nov 29, 2023 -

Boniface Hiers Chevrolet responded

Bob, We spoke with the service director Glenn, and it appears that you came in for an oil change, and while doing the oil change our tech noticed what looked like oil in the coolant reservoir bottle. We offered to have it looked at in our shop but you declined the diagnosis, stating that you were going to bring it to your own mechanic. Next, you came into parts and purchased parts which you brought to your mechanic, who told you that he could not do the repairs, so then you came back to us and asked how much to install the parts. Our service advisor, Bobby told you that we would diagnosis the vehicle and let you know the estimate, but you decided to leave without having us diagnose and repair the vehicle. We're not sure how that indicates that we have "garbage mechanics" that "don't know how to diagnose a concern." ..Sounds more like we ran into a customer that doesn't want his vehicle repaired!

Nov 29, 2023 -

Bob Blair responded

Well for 1, diesel oil is BLACK not red. 2, they never offered to have it looked at and yes I said I was going to have my mechanic do the repairs, who wants to pay over $200/hr when most of the time the mechanics are just walking around doing nothing. Unfortunately my mechanic who used to work for them, said the same thing the tech's who were doing doing the oil change and fuel filter said, then service writer said it....OIL COOLER. So yes I purchased the parts, and returned them today.So obviously neither of the 4 people know what they're talking about. I never said anything about my mechanic not being able to do the repair. I just wanted an estimate to do the repair, but when you hear the mechanic say over the phone to the service write "it's gonna cost a lot" then it's time to walk away. It's also bad enough that when you continously bring your vehicle in, that they don't check other routine maintenance checks. Such as air filter and belts, if they had they would've found a very dirty air filter and split in the serpentine belt. If that's what the techs are trained to do, that's on them. You bring a diesel truck in for routine maintenance, it should be done by an actual diesel mechanic. I'm not going to go round and round with this. I spent enough money over a 4yr time frame at this dealership, and to be told "it's gonna cost a lot" was enough for me to walk away and discontinue my business up there.

November 26, 2023

Best choice we made, smooth transaction , salesman knowledge, exceptional customer service fantastic experience definitely recommending More

by catskillgal79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joy Carver, Brian "BG" Gregory
Report | Print
Nov 27, 2023 -

Boniface Hiers Chevrolet responded

Catskillgal79, We are thrilled that your choice was a "best choice!" It's great reading that your experience included a smooth transaction and exceptional customer service from a knowledgeable sales associate. Thanks for your thoughts and your business of course!

November 22, 2023

Boniface Hiers knocks it out of the park every time! Their service and professionalism is second to none. I highly recommend you choose them for your next purchase or service. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Report | Print
Nov 22, 2023 -

Boniface Hiers Chevrolet responded

Bob, We're thrilled to see that our Chevy store knocked it out of the park again! Thanks for your business and thoughts plus your recommendation means so much of course!

November 19, 2023

I had an outstanding experience with Brian. He was very knowledgeable, explained everything in clear and precise language and helped me to make the decision that was right for me. Highly recomm More

by randyblarusso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brown, Joy Carver, Brian "BG" Gregory
Report | Print
Nov 20, 2023 -

Boniface Hiers Chevrolet responded

Randy, Thank you for the 5 Stars and some nice words to describe your experience with Brian. We appreciate your business and thoughts as well!

November 16, 2023

I was very pleased with the service department. They did my work quickly, and especially Trevor was very professional and knowledgeable More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Service advisor
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Nov 16, 2023 -

Boniface Hiers Chevrolet responded

Thank you very much for the excellent feedback and kudos for Trevor. We appreciate your business very much!

November 16, 2023

Fast courteous service. Charles Demmings is always pleasant to deal with upon arriving. Trevor was a nice service rep. More

by jthompson212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Report | Print
Nov 16, 2023 -

Boniface Hiers Chevrolet responded

jthompson212, We appreciate the very positive rating and some nice words for Charles, He and Trevor are certainly 2 very nice associates. We appreciate your business so much!

November 15, 2023

Quick and easy to deal with, Will return for service here. Thank you Bobby for your attention to detail! More

by Roscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Report | Print
Nov 15, 2023 -

Boniface Hiers Chevrolet responded

Roscoe, We sure do appreciate your business, thoughts and a few nice words for Bobby as well!

November 12, 2023

Gio was great to deal with. There was no pressure and he answered all our questions. One of the easiest purchases we have made. I love my new Camaro. I highly recommend Gi More

by Camvam7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moses Khaireddin, Gio Ross
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Nov 13, 2023 -

Boniface Hiers Chevrolet responded

Camvam7, Thanks for the 5 Stars and excellent feedback regarding your experience with Gio. We appreciate your business and kind words for his associate, our F & I manager. Enjoy your Camaro!

November 09, 2023

Boniface Hiers car dealership is the best customer service is very helpful Daniel is one of the best customer i have ever met he is very helpful More

by richardltilbanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Sternberg
Report | Print
Nov 10, 2023 -

Boniface Hiers Chevrolet responded

Richard, Thanks for sharing 5 Stars for Boniface Hiers.... and some kudos for Daniel as well!

October 31, 2023

Trevor and staff did a fine job. Everything was done in a professional manner and done in a timely fashion. I am never looking for 'free' , but I am looking for a reasonable price an More

by gunnerxlr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Report | Print
Nov 01, 2023 -

Boniface Hiers Chevrolet responded

Gunnerxlr8, Thank you for the 5 Stars and a few nice words for Trevor. So happy to see that everything was done professionally and timely, two of our many client goals.We always strive to provide a very fair value and reasonable pricing. We appreciate your business and thoughts of course!

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