Bomnin Chrysler Dodge Jeep Ram

very friendly and good service the seller very attentive in every way good dealer good experience in every way good dealer good experience More

Great experience in helping us through the refinance of our vehicle due to loss of the primary owner. our vehicle due to loss of the primary owner. More

Worst experience I’ve ever had. I’d rather drive an hour to Alfa in Fort Lauderdale where they treat their customers like platinum. I can only speak about the service department an I’d rather drive an hour to Alfa in Fort Lauderdale where they treat their customers like platinum. I can only speak about the service department and how unorganized / disrespectful they are. This was my first time coming to this dealership. I usually always go to Alfa in Fort Lauderdale but I thought because I just needed one tire changed, I can go a couple miles down the street. I wanted to get one tire replaced because it had a nail too close to the sidewall. They told me it would be done in an hour hour and a half that they have two of those tires in stock. Two hours later they text me saying they don’t have it in stock and they want to go get it from another source.( The car has been sitting for two hours so far) I asked them to take $100 off the final price for wasting my time. I thought that was reasonable and fair. I get a text message saying that the service manager is able to only do $25 off which is extremely disrespectful. I missed two meetings because they don’t have a loaner car program and they rely on third-party Uber‘s that cancel the trip shortly after it’s been submitted and then they ask you to call the dealership to schedule another Uber for yourself. (ended up buying my own Uber because they never pick up the phone in a reasonable amount of time ) Really poor operation they have going on here. They do not have their xxxx together here in the service department. I asked the service manager if he knows what his mission statement is and he told me he does not know what it is and he doesn’t follow it. He refused to come to an agreement where it is mutually agreeable and fair. I asked him if he can do $100 off or free tire at this point because it’s 4 PM now the car has been here since 8 o’clock in the morning.(ended up being 60$) I suggest that you give me something towards an oil change when I come in next time. He said I can do 50% off. He refused to put anything in writing (because he said he will remember) If it’s not in writing it never happened which he had trouble comprehending. He told me he didn’t have time when I told him it’s only two sentences and a signature but yet he still having this conversation with me so he has plenty of time. He’s not that busy. Earlier I also tried to call the general manager and to speak with the service manager but nobody would pick up the phone everybody was just transfer me around clueless. I guess they don’t have at least five minutes to pick up the phone but then waste over five hours of somebody’s time. Jorge The service manager is clearly in the wrong business if he cannot provide fair customer service and does not even follow his mission statement which he repeated he doesn’t know what it is and does not follow it. Carlos the general manager never called me back I’m sure he didn’t even get the notifications that I called because of poor communication & work ethic in the dealership. I have also communicated this with Corporate and they will be in touch and created a case. The dealership is a stain on the brand. More

Excelente servicio de parte de Planet, desde que llegue el sr Vladimir Rivas me ayudo a conseguir el auto que buscaba desde un principio. Me ayudo a solventar mi situación eficientemente para yo no perder el sr Vladimir Rivas me ayudo a conseguir el auto que buscaba desde un principio. Me ayudo a solventar mi situación eficientemente para yo no perder mi tiempo y poder resolver mi situación. Además que me termine llevando mi carro soñado. Gracias Vladimir y al equipo de Planet, por tan excelente servicio. More

Good service Good place, Good Friends, 100% recomended. I’m enjoing my brand new Gladiator. Thank you guys I’m enjoing my brand new Gladiator. Thank you guys More

MUCHAS GRACIAS VLADIMIR POR TODO EL AMOR Y DEDICACION Q LE PONES A TU TRABAJO, HACES TODO LO POSIBLE PARA QYE TUS CLIENTES SALGAMOS SATISFECHOS. YA NOSOTROS SOMOS FIELES A TI Y A ESE DEALER. 100% RECOMENDA LE PONES A TU TRABAJO, HACES TODO LO POSIBLE PARA QYE TUS CLIENTES SALGAMOS SATISFECHOS. YA NOSOTROS SOMOS FIELES A TI Y A ESE DEALER. 100% RECOMENDADOS. GRACIAS POR TODO Y FELICES!!! More

100% Recomedado. Excelente atención y un servicio incomparable. El vendedor Vladimir junto al Manager Jimmy y el Financista Daniel nos llevaron de la mano durante t Excelente atención y un servicio incomparable. El vendedor Vladimir junto al Manager Jimmy y el Financista Daniel nos llevaron de la mano durante todo el proceso , haciendo de la compra de los 2 nuevos vehículos una experiencia incomparable. Muchas gracias al equipo de Planet Dodge y en especial a nuestro vendedor. Muchísimas gracias nuevamente en nombre de la familia Barbosa. More

Hace solo 2 dias comprè un Dodge Charger GT y un Chrysler 300 y Definitivamente siento la necesidad de expresar lo feliz y satisfecha que estoy con mi vendedor “Vladimir Rivas”, el Manager “Jimmy Vega”, y el 300 y Definitivamente siento la necesidad de expresar lo feliz y satisfecha que estoy con mi vendedor “Vladimir Rivas”, el Manager “Jimmy Vega”, y el Finansista “Daniel Suarez”, un equipo de trabajo excepcional que se encuentran en Planet Dodge Chrysler Jeep Ram. En los años que llevo comprando carro, por primera ves encontre un Dealer donde tus necesidades son prioridad, me senti y me trataron como en casa; desde este momento mi familia y yo elejimos ser clientes fijos. Si todavia no conoces a Vladimir este es el momento que estabas esperando, altamente recomendado 200%, muy servicial, tiene conocimiento de su trabajo, exelente servicio al cliente, se toma si tiempo para explicar con detalles todas tus dudas y hace que el proceso de la compra de tu carro sea muy amena. Tienes que pasar a verlo!!!! 🤩⭐️⭐️⭐️⭐️⭐️ More

I am very happy with my purchase and with Vladimir’s help during the buying process. This is the 4th time our family purchases a car from Vladimir at Planet Dodge. during the buying process. This is the 4th time our family purchases a car from Vladimir at Planet Dodge. More

So far BEST experience ever. When we got to the dealer "Raymond Pazo" from the sales team was waiting on us. Raymond took us from 0 to 100, he made us feel comfortable and very h When we got to the dealer "Raymond Pazo" from the sales team was waiting on us. Raymond took us from 0 to 100, he made us feel comfortable and very happy with the process. No words to describe it. Thanks Raymond and Planet Dodge for making our dream come true. We love our new car #happyfamily#teamjeep More