Bomnin Chevrolet Manassas

WORST "SERVICE" EVER Poor communication, terrible follow through, no real commitment to the customer it seems. Appointment was on 11/3 (vehicle dropped evening of 11/2), a Poor communication, terrible follow through, no real commitment to the customer it seems. Appointment was on 11/3 (vehicle dropped evening of 11/2), and no updates all day of 11/3. Dealer hadn't touched it on 11/3 at all apparently, and "was going to try to look at it on 11/4", which came and went, along with 11/5 (no updates), 11/6 (Sunday), and finally on 11/7 or 11/8 I received an update there was no power at the dealership an they were trying to work on it to get it done (nearly a week after drop off). I was called on 11/9 that it was finished, and paid over the phone with the aloof cashier who I specifically requested place the keys and paperwork inside the locked vehicle as my wife and I would pick it up late that evening. Good thing that did not work out for my wife and I as when I came to pick it up on 11/10 (8 full days after drop off), not only were the keys an paperwork not in the the car as I'd requested (the cashier had them), but there was a tool left in the car, and the work wasn't even completed. We had to wait another 30 minutes for the tech to pull the car back into the bay, lift it, and install the intermediate shaft bushing that was left out for some reason. Poor communication, terrible follow through, no real commitment to the customer it seems. Appointment was on 11/3 (vehicle dropped evening of 11/2), and no updates all day of 11/3. Dealer hadn't touched it on 11/3 at all apparently, and "was going to try to look at it on 11/4", which came and went, along with 11/5 (no updates), 11/6 (Sunday), and finally on 11/7 or 11/8 I received an update there was no power at the dealership an they were trying to work on it to get it done (nearly a week after drop off). I was called on 11/9 that it was finished, and paid over the phone with the aloof cashier who I specifically requested place the keys and paperwork inside the locked vehicle as my wife and I would pick it up late that evening. Good thing that did not work out for my wife and I as when I came to pick it up on 11/10 (8 full days after drop off), not only were the keys and paperwork not in the the car as I'd requested (the cashier had them), but there was a tool left in the car, and the work wasn't even completed. We had to wait another 30 minutes for the tech to pull the car back into the bay, lift it, and install the intermediate shaft bushing that was left out for some reason. Back in the 90's, I purchased from this dealership (Dudley Martin Chevrolet) just because they're local, and that turned into a maintenance nightmare, and is the reason I'd decided in 1993 to NEVER purchase another GM vehicle. Now under new ownership, I thought things would have changed for the better at this place. I see that was not a safe assumption, and will avoid this dealership as much as possible for every reason, and use Koons GMC Buick down the road, or Pohanka Chevrolet in Chantilly where Chevy service is required. I'm now a life-long GM customer because of Koons GMC Buick, and Pohanka was superb during the buying and maintenance processes before (but they're just not conveniently located for me any more). Lesson learned. There was no reason for all this ridiculousness and non-communication, and comedically abysmal quality of service commitment. I will avoid this Chevrolet dealership in Manassas at all costs now, and you should probably do so too. More

Disappointed Poor customer service. Still waiting to hear if I drive off with the vehicle I want. It's been one week since I went to the dealership. They advert Poor customer service. Still waiting to hear if I drive off with the vehicle I want. It's been one week since I went to the dealership. They advertise on a big truck outside that no credit, slow credit, bad credit doesn't matter. Well it must! This past Saturday the salesman said since it's the weekend it was difficult to get the banks. Then later he told us it looked like it would be Monday. It is now Thursday and I haven't heard anything. Really???!!! We went to another dealership and drove out in a new vehicle within 3 hours. Payments start next month. Manassas Chevrolet lost a sale. More

BEST EXPERIENCE EVER Russ and Luis are the best. They made buying a car for my son one of the most pleasant experiences of my life. I called. They answered. I requeste Russ and Luis are the best. They made buying a car for my son one of the most pleasant experiences of my life. I called. They answered. I requested. They responded. The process made me feel confident that there are still good people out here in the world. Two of those people are Russ and Luis More

Basic recall botched. I have a 2005 Corvette which is subject to a safety recall. It is for a headlight issue where the angle of the wire is such that it leads to fraying, I have a 2005 Corvette which is subject to a safety recall. It is for a headlight issue where the angle of the wire is such that it leads to fraying, and potentially a fire. GM sent me a letter so, I booked an appointment. I dropped the car off on time, and thought all was well. I picked up the car after the service, figuring it had been properly handled. Not so. I recently took the car on a long road trip, and of course, when darkness came, found out that the brights no longer function. I tried to call them this morning twice, and in neither case did the service department answer the phone, nor do they have it roll over back to the front desk. They have a curt message that says..."No one is available to take your call". Then they hang up on you. I will allow them to repair what they ruined, but, I won't be returning after. Not at all happy. More

did not have the competence to repair a recall I received a recall letter in mail presented the letter to the chevy dealership in Manassas Virginia service front dek, they booked me appointment at I received a recall letter in mail presented the letter to the chevy dealership in Manassas Virginia service front dek, they booked me appointment at 1 pm on Saturday 22 August i brought the car to front desk at 12 30. At 2 pm, i asked front desk but no repair yet. I was told another hour so i checked at 3 pm, was told they were short on mechanics then the man came back said the re programming machine timed out. The recall letter stated i i will be in the dealership for 30 minutes but i was there from 12 30 to 3 pm and they still could not re program my Spark per the recall letter. I am very dissapppinted at this substandard dealership service department and how they showed their lack of technical competence in repairing a Chevy wide recall cited on the recall letter i received in the mail. They did not even care to follow up with me after i left the dealership to see how they can be professional in addressing the Spark recall letter!!! More

This is no longer the dealership it was cilajet rip off, this dealership changed hands and It down hill the be closed, soon If thing do chang it would not mater to this NJ owner after all i cilajet rip off, this dealership changed hands and It down hill the be closed, soon If thing do chang it would not mater to this NJ owner after all it just to rip you off Chev, GM Gone More

TOTALLY ENJOYABLE I FOUND THE DEALERSHIP TO BE CLEAN. ALL OF THE EMPLOYEES WERE FRIENDLY AND HELPFUL. PRODUCT KNOWLEDGE WAS A HIGH PRIORITY. I WOULD BUY THERE AGAIN I FOUND THE DEALERSHIP TO BE CLEAN. ALL OF THE EMPLOYEES WERE FRIENDLY AND HELPFUL. PRODUCT KNOWLEDGE WAS A HIGH PRIORITY. I WOULD BUY THERE AGAIN More

Kept our deposit of $500 even though it was fully refundable. Never took ownership or delivery of the vehicle. Think they can make you jump through hoops to try and get your money back. Even the G refundable. Never took ownership or delivery of the vehicle. Think they can make you jump through hoops to try and get your money back. Even the General Manager is supporting this fraudulent practice, his name is Michael Martin and we are going to take him to small claims court. Never in 45 years have I had such a dishonest and disingenuous dar buying experience! Don't buy a car here. Crooks!! Buyer beware! More