Bommarito Volkswagen of Hazelwood

DO NOT BUY A SERVICE CONTRACT OR GAP INSURANCE! !!!! I bought a new Tiguan from Bommarito Volkswagen Hazelwood in April of 2021. Unfortunately, the car was not big enough for my growing family and I !!!! I bought a new Tiguan from Bommarito Volkswagen Hazelwood in April of 2021. Unfortunately, the car was not big enough for my growing family and I ended up trading the car in. I went for a request for cancellation to get a refund on the balance of the contracts. I went in to sign the paperwork and was given a blank form to sign I asked if I should fill the information in on the form or if the gentleman helping me would do that. He said ah don't worry about it I will fill that all out later. I felt very funny about this so I asked for a copy of the form. Only then did he fill the form out. This was all done on 9/2/2022. On October 15, I called asking for the status of the payment, I was told the check was mailed on October 3rd and sent to the finance company. I am not sure why the check would be sent to the finance company seeing as how I told you it was paid off a month ago (Any other dealership I have worked with has sent a check right to me and I have it within 6 weeks). I called my finance company and they told me they had not received a check. I waited until 10/31 to call my finance company again to see if the received the check. They have not, so I called Bommarito and asked for a check number, the amount, the address to which the check was mailed and if it had cleared. So I get a call back with the check number, name of the finance company and amount but no other information. I have now been calling and leaving messages for 3 days and cannot get a call back or they put me on hold for over 30 minutes. I have called and asked to speak with the general manager of the dealership and no one can tell me who that is. What a bunch of crooks!!! More

Service department doesn't care if you have an appointment. They'll get to you whenever. And don't even think about them communicating with you along the way by calling you or returning your call appointment. They'll get to you whenever. And don't even think about them communicating with you along the way by calling you or returning your calls. Would NOT recommend! More

Thank you Andre for selling me such a beautiful 2023 VW Atlas Crossport Se I love it! My Dream Truck, it’s more than what I expected, Dream is like a kit car almost. This truck has a lot of safety in it, v Atlas Crossport Se I love it! My Dream Truck, it’s more than what I expected, Dream is like a kit car almost. This truck has a lot of safety in it, very spacious. Bold, beautiful, sexy, classy, and stay ready. I get so many compliments on Dream and absolutely love my interior so much🥰 nice system, great on gas, floats on the highway, etc. I would recommend this truck to anyone. I’ve been complimented on this truck since my purchase and it feels great to see people that are just as happy to see your truck as you are. Thank you Kevin for your help also, I’m greatly appreciative to you both and the VW staff are so welcoming every time I visit and I wish VW plants, especially the employees the best and keep blessing 💯🥰 More

After several trips to other VW dealerships we met Jason Kresko and he just became an instant rockstar! Terrific knowledge, honest about the state of the market, kept us informed all throughout our visit, n Kresko and he just became an instant rockstar! Terrific knowledge, honest about the state of the market, kept us informed all throughout our visit, no pressure to buy, and made sure we got a tremendous deal on the car. We have a new favorite dealer- Bommarito Volkswagon. We really have nothing but compliments for Jason. Highly recommended. More

We been looking for a car and Andre came and trying to give us what we need 😀 Passat Volkswagen is the best choice I give you a 5 star credit for all your hardworking and very professional thanks for hel give us what we need 😀 Passat Volkswagen is the best choice I give you a 5 star credit for all your hardworking and very professional thanks for helping us no doubt to recommend you to our friends and family 😃keep up the good work 😃😃😃😃from Michael B More

Cannot say enough about "Scott Riley"! ! We test drove an Atlas Cross-Sportb and the rest is history.Going from a 16year old car,I needed loads of tutoring. I have been back a few times and ! We test drove an Atlas Cross-Sportb and the rest is history.Going from a 16year old car,I needed loads of tutoring. I have been back a few times and Scott has been very helpful and patient (did I mention I'ma Senior Citizen). THANKS for all your"HELP" Scott. More

Bought a certified vw online. Sent multiple pictures back and forth. Came to a deal and bought the car looking at the CarFax in detail. No incidents reported. Bought the car and Sent multiple pictures back and forth. Came to a deal and bought the car looking at the CarFax in detail. No incidents reported. Bought the car and after about a month, finally had weather to wash it and found the driver side rear door is a darker color than the rest of the car! Multiple calls to my salesman and multiple emails to my salesman and a manager and all I get is crickets...No one responds back. They obviously knew it had damage enough to be painted and nobody gave me that info. Especially when I had specifically asked if there had been ANY damage. I'm dealing with their dishonesty through VW and they may have to take this car back. Either way, never buy from this dealer. They are far less than honest! More

I came in to this dealership with my granddaughter because I was afraid she would be taken advantage of due to her age. The young man who helped us was very polite and respectful to both of us. It mad because I was afraid she would be taken advantage of due to her age. The young man who helped us was very polite and respectful to both of us. It made me feel a lot better. We did not buy a car yet but will return to see him when we are ready. His name was Jason and he sits by the front door. More

Top notch team at Bommarito VW. Not only did they end up helping my wife and I get the exact vehicle we were looking for, but Jason and the team were also great in helping me navigate my first "leasing expe helping my wife and I get the exact vehicle we were looking for, but Jason and the team were also great in helping me navigate my first "leasing experience". We live out-of-state also so the dealership's vehicle delivery service was much appreciated! More

Jason and Scott were great! Couldn't be happier with my car or my experience there. car or my experience there. More