Bommarito Volkswagen of Hazelwood

I went in to get a ECM update on my 2013 CC and the service tech "FRIED" my computer in the car. My wife was told by Kim the service manager and Tom in service a new computer would be in by January 3r service tech "FRIED" my computer in the car. My wife was told by Kim the service manager and Tom in service a new computer would be in by January 3rd. I called on January 3rd and got the run-around before finally being told the new ECM wouldn't be in until January 9th at the earliest. Meanwhile, my car is sitting outside the dealer with snow all over it and not with me so I can drive and enjoy the car I purchased. I have emailed three times, called Tom and Kim in service several times, and called the customer care number to get the problem resolved quickly. The next step will be the Better Business Bureau and file a compliant. More

Marc Gaby was extremely easy to deal with. He was very knowledgeable about the Passat, and was efficient in reaching a deal. No hassles, no mystery in the process. I would definitely recomend Marc and Bom knowledgeable about the Passat, and was efficient in reaching a deal. No hassles, no mystery in the process. I would definitely recomend Marc and Bommarito VW. More

This place and crew has exceeded my expectations. I bought a 2012 Passat and couldn't be more pleased with the easy of buying this car. Joe went above and beyond on making this an easy process. Joe w bought a 2012 Passat and couldn't be more pleased with the easy of buying this car. Joe went above and beyond on making this an easy process. Joe was very friendly and helpful with all my needs. Anthony also very thorough on making the finance process smooth and easy.. These guys are great... I could not have asked for a better team.. Everyone inside greeted you with a smile.. More

Our expierience at bommorito VW has been great. Our salesman chuck Thomson and everyone at this dealership is friendly and very accommodating we purchased a new tourage ( our 2 nd from bommorito ) and salesman chuck Thomson and everyone at this dealership is friendly and very accommodating we purchased a new tourage ( our 2 nd from bommorito ) and we could be happier with. If your looking for a new VW please go see chuck and the great people at bommorito , you won't be disappointed More

I work for Lindenwood University. Bommarito is one of our sponsors so I thought I would support them. My son is in the military & he was looking to purchase a car.Not only did Kevin help us find a great car sponsors so I thought I would support them. My son is in the military & he was looking to purchase a car.Not only did Kevin help us find a great car but he is a big supporter of the military & was able to give him the best deal possible. Now that our son is deployed & we have his car, I had several questions regarding his car. Kevin was on top of it & called me back within minutes of sending him an email. I could not ask for better customer service! More

My experience at this establishment was refreshing. After visiting multiple dealerships with typical "car salesmen" we met Joe. Joe was friendly, knowledgable, and NOT pushy. He was willing to find the answe visiting multiple dealerships with typical "car salesmen" we met Joe. Joe was friendly, knowledgable, and NOT pushy. He was willing to find the answer to any question we had and accomodate any request we had regarding the vehicle we were interested. Although the milelage on the vehicle was higher that we wanted (not Joe's fault), we were more than willing to buy from this dealership because of our interactions with Joe. The price negotiation was quick and easy. Overall our experience with Bommarito VW was one that would get our repeat business. More

I just wanted to come on here and give this dealership a good review. Normally, I hate dealing with new car salesman. Most are pushy and annoying or don't take me seriously. I am a single mother, and com good review. Normally, I hate dealing with new car salesman. Most are pushy and annoying or don't take me seriously. I am a single mother, and come in alone with my children, and this is rare to be trested respectfully, but this dealership did exactly that, treat me with total respect. The second I walked in, I felt welcome. As I said, I had to bring my kids with me, ages 8 and 18 months. The salesman I dealt with was extremely patient and helpful. I was trading in a mini cooper, which I would have bought another, but the mini dealer was snooty with me, so I checked out my second choice, which was a VW beetle. This volkswagen dealer treated me like I was an equal rather than being beneath them, which I greatly appreciated, and it got them a sale. They gave my children oranges and hot chocolate, and the salesman interacted with my children like they were his own. They also made sure I got the best financing available. the salesman also helped work with me to get tools for me to get my subwoofer out of the car, which I believe was above ane beyond the call of duty, as at the time I was cleaning out my trade in, it was almost closing time. I would highly recommend this dealership. It isn't the normal dreaded experience, and I came out happy and with a fantastic new car. I will definately be returning to this place in the future, and will recommend them to all my friends. Thanks to Les, and the whole VW crew. More

Geoff understood my needs for a truck was very helpful through e-mail getting the process started. He stayed in contact through the whole buying experience but was not pushy, when the truck had an issue w through e-mail getting the process started. He stayed in contact through the whole buying experience but was not pushy, when the truck had an issue with trailer lights not functioning properly he had the service dept. correct the problem. Overall my experience was stress free and I would recommend Bommaritto to friends and family. More

buying my new Jetta was an easy process! I drove 4 cars there and felt no pressure! Left with the exact car I wanted and am so in love with it! It's my third VW but my first one from this dealership. Th there and felt no pressure! Left with the exact car I wanted and am so in love with it! It's my third VW but my first one from this dealership. They will get my business from now on! More

I found the Bommarito Volkswagen "Black Friday" circular and with the prices that they were advertising, I thought that I at least owed them a look, but thought that there would be the ol' "hidden circular and with the prices that they were advertising, I thought that I at least owed them a look, but thought that there would be the ol' "hidden charge", and then would also try and hike up the price even more with "hard selling" of different options. I am pleasantly surprised to say, that did not happen. We were probably the first people to hit their show room on Friday, and you would think that they would have plenty of time to try and direct me to a more expensive car or "bait and switch" me (as has happened in the past). However, I mentioned their price quotes from their circular and Marc Gaby (sales associate) directed me to the cars that were in my price point. Within 10 minutes, I was in a test drive, 20 minutes after I was talking to a finance rep, and within an hour, I was driving home in my new Volkswagen. All aspects of my purchasing experience was simply a pleasure, all the way down to my trade in, which was also very fair. We purchased our Honda Odyssey from the Bommarito Honda dealership and thought that I would try their Volkswagen store, and couldn't be happier with the entire experience. As was mentioned my wife and I were the first people in their showroom and they had plenty of chances to attempt to sell me a car that I really didn't want, or to push options that I didn't need. If you want a great no haggle no pressure experience, I can confidently recommend Bommarito Volkswagen or any of their stores to anyone looking for a new or used vehicle. More