Bommarito Volkswagen of Hazelwood

George did a great job helping us find a car we would be very pleased with & enjoy driving not only to & from work but for a long time to come very pleased with & enjoy driving not only to & from work but for a long time to come More

I bought a Jetta 2013 here with good price. Dealers and managers are all very friendly and convincing. It was a good deal though. We tried to lower the price more, but it doesn't work. managers are all very friendly and convincing. It was a good deal though. We tried to lower the price more, but it doesn't work. More

I purchased my VW from Bommarito Auto Group, and expected to have excellent repair service when required. I was very disappointed with my recent experience. I took in my car for a grinding noise from the clu to have excellent repair service when required. I was very disappointed with my recent experience. I took in my car for a grinding noise from the clutch. After waiting for diagnosis, they inform me that they did hear the same issue and I need a new clutch; but also, while they were driving it, the slave cylinder coincidentally malfunctioned and the car is now inoperable. I can't even leave the dealership! They were quick to point out that this was unrelated to my initial concern, but also unrelated to any diagnostic work they did on the car; it just "happened to go out" during their short. I argued that the specific parts needing repair should be covered under the power train warranty, but they declined. I contacted VW of America and three days later, after speaking to three different people there, the parts and labor were all covered. So Bommarito has my car for one week now. I get a call saying it's done, but while they had it, they dented a body panel so they have to keep it for one more week and send it to their body shop. Fine.... this entire time they provided a rental car through Enterprise, as many dealerships do. During the two weeks that Bommarito has my car for repair, Enterprise calls me twice saying the dealer put in a closing rental date and I had to return it that day by 6pm or be charged fees. It was up to me to call Enterprise and Bommarito to resolve this. Also, Enterprise charged me $250 for insurance, which I clearly declined on the agreement. I told them to pull out their contract that I signed and look at it, but they insisted that Bommarito has the contract; they don't keep the hard copy. When I told Bommarito to look at the contract, they said Enterprise had it. Again, it was up to me to resolve this between Enterprise and Bommarito. After 14 days, Bommarito tells me the car is done. I pick it up and as I drive off, there is a terribly loud rattle coming from under the car. It was after 6pm now so I couldn't return it until the next business day. I make another trip to the service dept. and they identify that something was not fully tightened. Had they driven the car once around the parking lot before handing it over to me, they would have noticed this. Approximately 30 days after this entire ordeal, Enterprise charged me an additional $60 (now totaling $310 for the car Bommarito provided me), saying Bommarito did not cover the rental for the full time I had it (i.e. entire time my car was being serviced) - yet an additional hassle on me because the two companies cannot communicate effectively to one another and I have to resolve their errors.. This should have been a quick job: "Yes, there's an issue here. It's covered under power train warranty. We'll have it done in three days." Instead, it took three days for the repair and 12 extra days during which I had to argue my rights to VW of America, I had to dispute $310 in fees for the rental the dealer gave me, I had to wait while it was in the body shop fixing a body panel they damaged, and then take off work and return again because they overlooked an obvious issue. There were just too many failures during this lengthy period of service to conclude that they are isolated examples. More

Geoff took A LOT of time working with me via internet & was very informative & helpful. Not.many dealerships would would work with me via internet. Extremely happy with total experience! The process went & was very informative & helpful. Not.many dealerships would would work with me via internet. Extremely happy with total experience! The process went so smoothly, I was surprised! Definitely recommend to all my friends & family!! More

This was our second purchase from Joe Kovacic at Bommarito VW in Hazelwood, and I'd recommend him to anyone! The best thing about Bommarito VW in Hazelwood is the no haggle pricing. Everyone walki Bommarito VW in Hazelwood, and I'd recommend him to anyone! The best thing about Bommarito VW in Hazelwood is the no haggle pricing. Everyone walking in off the street is offered invoice pricing. I write software used throughout the automotive industry, and have had employee discounts with GM, Ford, Chrysler, Nissan, Mercedes, and many more so I'm used to walking in without much stress to agree on a price. Our first VW purchase was before my company had the VW partner program, and I was very stressed about negotiations until we met Joe at the Hazelwood Volkswagen location. Other dealers had quoted us much higher prices for the same model cars, but the Hazelwood VW invoice pricing structure made it easy. The invoice prices are available on their website, so you could pick the car you knew you could afford without playing games. Joe worked to get me a great deal on my trade in, and I couldn't have been happier! My company has since been added to the VW partner discount program, so this second purchase used the employee discount purchase program. The employee discount wasn’t much less than the everyday prices at the Hazelwood dealership. Even with knowing our price was the same (via the employee discount) at any dealership, we still went back to Joe for great customer service, plus they add in some extra perks like free car washes, extra oil changes, dent repair etc. Joe also worked to make my paperwork painless. I filled out the financing app online, and faxed him my paperwork (VW Partner voucher, paystubs, and insurance card) so when I arrived to pick up the car, all I had to do was sign and drive. :) Shop around if you like, but if you're ready to buy... save yourself money and stress and go to Bommarito VW in Hazelwood. More

I came to purchase a car for my daughter, who just turned 16. I wanted a safe car and she wanted a cool car. I think we both got our wish. It was fast and easy. I'm very happy to have spent less time buying 16. I wanted a safe car and she wanted a cool car. I think we both got our wish. It was fast and easy. I'm very happy to have spent less time buying her car than any other car I've ever purchased. Although, the little time we did way was happily spent eating complimentary ice cream! Thank you, Kevin for a great experience! More

We purchased a car for my husband. The sales person & the finance guy were great to work with-very professional & honest. They made the buying experience easy & fun rather than a hard task! I would defin the finance guy were great to work with-very professional & honest. They made the buying experience easy & fun rather than a hard task! I would definitely go back and recommend this dealership to others. More

I had a very bad experience with a VW dealer I dealt with previously so I was a bit nervous. I found Bommarito through Auto Trader and found them to have the lowest prices on 2013 Beetle Convertibles. I ha previously so I was a bit nervous. I found Bommarito through Auto Trader and found them to have the lowest prices on 2013 Beetle Convertibles. I had decided I was agreeing on a price before I set foot in another dealership! Chuck was very honest and helpful, and didn't pressure me at all. I flew up from OKC the night before, and was in and out of the dealership in less than an hour. Great experience and highly recommend Chuck! More

This dealership offers up front internet pricing! This brought me to the dealership after that it was the service and up front handling of the purchase that will keep me coming back to the dealership for brought me to the dealership after that it was the service and up front handling of the purchase that will keep me coming back to the dealership for future VW purchases. I live in a another state and Chuck Thompson coordinated all the paperwork and never failed to deliver when overnighting or faxing forms and purchase documents. The introduction to the vehicle was the best I've ever had in my 60 some years. The vehicle was ready and was as described for pick-up. A great touch was Chuck picking us up at the Metrolink station after our train trip up from Arkansas. Great experience! More

I had emailed Joe and told him my past history and concerns with car dealers in Central Illinois. Joe informed me buying a car at Bommarito would be a very good experience. Working with Joe was awesom concerns with car dealers in Central Illinois. Joe informed me buying a car at Bommarito would be a very good experience. Working with Joe was awesome, he explained all the features of the car. What should be doing as far as service with the car and when. The finance gentleman was new and kept trying to "push" the service contract. Although I understand the posible need for extending the warranty with the service contract. I am willing to "self insure" for the amount of money it was going t cost. The finance man did not want to take no for an answer. But, our overall experience with Bommaritto VW was awesome. We drove home with a brand new 2013 VW Passat. It has been years since we have bought new. Thanks Joe Kovacic More