Bommarito Volkswagen of Hazelwood

I dealt with Anne Kuehl today and she was awesome! I was in for my 20K Oil Change & Cabin Filter replacement for my 2012 VW Golf MK6 TDI. She kept me informed on the progress of my car and didn't mind at al in for my 20K Oil Change & Cabin Filter replacement for my 2012 VW Golf MK6 TDI. She kept me informed on the progress of my car and didn't mind at all even though I was in a rush and had to ask for myself. She also said she would mail me the copy of my service documentation to my home address and I really appreciate that. I felt comfortable talking with Anne and she was very friendly and I knew she was being honest with me at all times. The dealership was also very clean and all the personnel were friendly. I also really enjoyed sitting in the Customer Lounge as it was very clean & tidy and had nice leather chairs and a 60" LCD TV. They also had free coffee, donuts, ice cream as well as vending machines. I would recommend Anne and the dealership to all my family and friends. Best dealership & service I have received in a very long time! Thank You Bommarito Volkswagen of Hazelwood More

Wouldn't normally travel this far, but they had the right car for the right price. I found the car online and Geoff was very helpful! I felt no pressure from anyone at all. The finance guy was great to right car for the right price. I found the car online and Geoff was very helpful! I felt no pressure from anyone at all. The finance guy was great too! More

I drove over to Bommarito on a Friday night to look at a car I had my eye on for some time. From the moment I stepped on to the lot the service was excellent. Jay Burroughs showed me exactly the cars I want car I had my eye on for some time. From the moment I stepped on to the lot the service was excellent. Jay Burroughs showed me exactly the cars I wanted to see and found the perfect car for me at just the right price (and I test drove many before finding the perfect one). Jay stayed well after hours on a Friday night to complete the sale and get me all set up with the new car. The service team also stayed late to prep the car and it was perfect. The entire process of trading in my old car and getting set up with a new car was so easy—no hidden costs or agendas, excellent, honest answers for all my questions, and super friendly service. Finally a car dealership that does everything right. I have been buying cars for years and have never found a dealership of this quality at all levels. I highly recommend this dealership if you are looking for a new car. More

George was my salesperson. He was very helpful. I highly recommend him. I think he is on of the best VW dealer in the St.Louis. He was so nice!!! recommend him. I think he is on of the best VW dealer in the St.Louis. He was so nice!!! More

I bought from out of state and Chuck was always available and always willing to help accomodate. The transfer of the vehicle and the filling out of the paperwork was made extremely easy thanks to Chuck. and always willing to help accomodate. The transfer of the vehicle and the filling out of the paperwork was made extremely easy thanks to Chuck. More

This was our first vehicle purchase as a married couple. I was intimidated by the process before coming here. Marc was efficient, friendly and he made the process seamless! Paris worked through various sc I was intimidated by the process before coming here. Marc was efficient, friendly and he made the process seamless! Paris worked through various scenarios to fit our vehicle and financial needs. We felt very comfortable and were treated with kindness and respect. We will refer others to Bommarito VW. Thank you:) More

There is another VW dealership 20 miles closer to my house, but I first went to Bommarito because their facility looked fresh, up-to-date, and active (the other dealer looks like a dealership from 1985) house, but I first went to Bommarito because their facility looked fresh, up-to-date, and active (the other dealer looks like a dealership from 1985). Jay Burroughs was my salesperson and the whole buying experience was very satisfying. Their pricing was better than I expected to get, and they worked hard to earn my business. I was on a very tight schedule to trade my car and Jay made it happen. Jay was very helpful and honest. I am very finicky about my vehicles so Jay happily let me drive several different models for comparison. I am very informed so I had a bunch of questions. If Jay didn't know the answer he told me that, and offered to get the answer for me - no xx. My trade was high mileage but incredibly clean. Jay worked different options to get me the maximum value for it - not just going off the standard pricing sheets that don't reflect such a nice car. I would not hesitate to recommend Bommarito VW or Jay Burroughs. More

George did a great job helping us find a car we would be very pleased with & enjoy driving not only to & from work but for a long time to come very pleased with & enjoy driving not only to & from work but for a long time to come More

I bought a Jetta 2013 here with good price. Dealers and managers are all very friendly and convincing. It was a good deal though. We tried to lower the price more, but it doesn't work. managers are all very friendly and convincing. It was a good deal though. We tried to lower the price more, but it doesn't work. More

I purchased my VW from Bommarito Auto Group, and expected to have excellent repair service when required. I was very disappointed with my recent experience. I took in my car for a grinding noise from the clu to have excellent repair service when required. I was very disappointed with my recent experience. I took in my car for a grinding noise from the clutch. After waiting for diagnosis, they inform me that they did hear the same issue and I need a new clutch; but also, while they were driving it, the slave cylinder coincidentally malfunctioned and the car is now inoperable. I can't even leave the dealership! They were quick to point out that this was unrelated to my initial concern, but also unrelated to any diagnostic work they did on the car; it just "happened to go out" during their short. I argued that the specific parts needing repair should be covered under the power train warranty, but they declined. I contacted VW of America and three days later, after speaking to three different people there, the parts and labor were all covered. So Bommarito has my car for one week now. I get a call saying it's done, but while they had it, they dented a body panel so they have to keep it for one more week and send it to their body shop. Fine.... this entire time they provided a rental car through Enterprise, as many dealerships do. During the two weeks that Bommarito has my car for repair, Enterprise calls me twice saying the dealer put in a closing rental date and I had to return it that day by 6pm or be charged fees. It was up to me to call Enterprise and Bommarito to resolve this. Also, Enterprise charged me $250 for insurance, which I clearly declined on the agreement. I told them to pull out their contract that I signed and look at it, but they insisted that Bommarito has the contract; they don't keep the hard copy. When I told Bommarito to look at the contract, they said Enterprise had it. Again, it was up to me to resolve this between Enterprise and Bommarito. After 14 days, Bommarito tells me the car is done. I pick it up and as I drive off, there is a terribly loud rattle coming from under the car. It was after 6pm now so I couldn't return it until the next business day. I make another trip to the service dept. and they identify that something was not fully tightened. Had they driven the car once around the parking lot before handing it over to me, they would have noticed this. Approximately 30 days after this entire ordeal, Enterprise charged me an additional $60 (now totaling $310 for the car Bommarito provided me), saying Bommarito did not cover the rental for the full time I had it (i.e. entire time my car was being serviced) - yet an additional hassle on me because the two companies cannot communicate effectively to one another and I have to resolve their errors.. This should have been a quick job: "Yes, there's an issue here. It's covered under power train warranty. We'll have it done in three days." Instead, it took three days for the repair and 12 extra days during which I had to argue my rights to VW of America, I had to dispute $310 in fees for the rental the dealer gave me, I had to wait while it was in the body shop fixing a body panel they damaged, and then take off work and return again because they overlooked an obvious issue. There were just too many failures during this lengthy period of service to conclude that they are isolated examples. More