Bommarito Volkswagen of Hazelwood

I recently purchased a 12 VW base no options from another Dealer under much sales pressure, resulting in being "upside down"-vehicle value vs what I was charged. Their service after the sale was horrible res Dealer under much sales pressure, resulting in being "upside down"-vehicle value vs what I was charged. Their service after the sale was horrible resulting in a bad review on their site. I went into Bommarito as I am an Insurance Agent and was dropping off business cards when I got to talking to Jay Burroughs, he was able to put me into a 13 VW full warranty, all the bells and whistles and get me right again due to the incentives. Sure my payments are a little higher but the car is awesome, I dont have to worrry about maintenance or problems with the extended warranty ! I highly recommend Bommarito VW and Jay Burroughs ! More

My experience at Bommarito VW of Hazelwood was great! Jay Burroughs was friendly and professional. Took his time to answer all my questions. Customer service was excellent and they gave me a fair trade-in va Burroughs was friendly and professional. Took his time to answer all my questions. Customer service was excellent and they gave me a fair trade-in value for my old car! More

Bought a new VW Passat SE from Bommarito VW. Everyone was friendly and helpful until I went to pickup the new car and it had multiple scratches on it. It seemed like they didn't care about the scratches was friendly and helpful until I went to pickup the new car and it had multiple scratches on it. It seemed like they didn't care about the scratches and didn't want to do anything for me. I finally talked them into a little rubbing compound by their detail guys, which I don't like anything being done to the paint on a new car. Drove the car home and it left a puddle of windshield washer fluid on my garage floor overnight. I contacted the service department and they stated they have been having problems with that lately. Well if that is the case why didn't they check it? More

I received a survey from your dealership asking me why I didn't purchase my used car from Bommarito Volkswagon. I thought I would take the time to tell you exactly why I didn't make the purchase. Here is didn't purchase my used car from Bommarito Volkswagon. I thought I would take the time to tell you exactly why I didn't make the purchase. Here is a little background information. Last week I was in the process of trying to buy a car for my son for his 16th birthday, January 20th. I was SO EXCITED because I found the perfect car a 2008 Volkswagon Jetta....I was even more excited when I previewed the information on-line and realized the dealership was Bommarito. We purchased our new 2010 Honda CRV from Bommarito Honda. We have had exceptional service for our Honda. I went to look at the 08 Jetta the Tuesday after our big snow storm with my husband. We loved it and were prepared to make the deal. The problem was we were going to trade in our 2000 Lexus ES but I didn't drive it to the dealership that day. It was parked in front of our house and was snowed in by the snowplows. We worked out a deal with our salesman--- all but how much the dealership would give us for the trade in since the car wasn't with us. I made arrangements to bring the car in the next day at 11 a.m. I left the dealership that afternoon at 5 p.m. (I felt like we would be able to shovel the car out by the next day.) The next morning I was getting ready to leave to drive the Lexus to Bommarito when at 10 a.m. I got a call from our salesman Marc Gaby to tell me he had "bad news" for us. Another salesman sold the car that morning. He said the man had looked at the car on Saturday and came back today with cash in hand (he said they did not know he was coming back to buy the car). I AM SO UPSET. Marc knew we were planning on buying that car. In fact we offered to close the deal that afternoon and take less for our Lexus car(site unseen). We also wanted to put a down payment on the car before we left but Marc said he couldn't hold a car. I have never (along with some other car salesmen that I have been talking to) have EVER heard of a dealership that would turn down someone's offer of a down payment. Marc mentioned he thought it would be in our favor if we waited till the next day to bring in the car. He felt like we may be able to get more for the trade in if they could see the vehicle first. Well that made sense to me..so we decided to wait. I know it has always been Mr. Bommarito's mission that all his dealership are fair and work hard to insure customer satisfaction. Bommarito volkswagon literally sold that car out from under us...with nothing but a "sorry to have to make this call" Marc said "this happens now and then...and my response was 'This should NEVER happen in a quality customer oriented dealership. All Marc said was I am sorry..I finally said well shouldn't you be saying I will find you another car." He then agreed he would try...called me back a couple of hours later offering me a car that was $4000 more than we wanted to spend. He did call me back several days later with the offer of a used Honda. I thought that I might go look at it but in the end, I just could not allow myself to purchase a car from Bommarito Volkswagon after how I was treated. More

This only was the second time to buy a new car for me. My prior experience of buying a Volkswagen Golf at Dean Team on Manchester Road in Ballwin about 10 years ago had been a horrible experience that I did prior experience of buying a Volkswagen Golf at Dean Team on Manchester Road in Ballwin about 10 years ago had been a horrible experience that I did not want to repeat. And in the process of collecting quotes from various Volkswagen dealerships I felt that not much had changed at that dealership. However, my recent experience working with Jay Burroughs at Bommarito Volkswagen in Hazelwood was clearly a more positive experience. I still felt that the sales stuff was either trying to pull a few tricks on me, or the alternative, more benign explanation would be that communication among stuff was not perfect. E.g. I was given a very tempting price range for my trade in via email that was not matched after inspection, even though I had described my trade in well, and even though I had reconfirmed the trade in offer by phone making certain that the issues on my trade in were recognized in the trade in offer price. Another hold up was that after a sales contract had been signed it turned out that the color I wanted was not available even though I was promised this color during the signing process. This was resolved later, but it feels a little as if the sales stuff tried to sell me a car that was more easily accessible to them, or that was more difficult to sell. In the end however I feel that I got all I wanted after a little bit of insistence that was necessary. After receiving the car the staff explained a post sales service package that sounds very nice. If it is matched as described it may turn out to be a nice deal. More

Chuck was wonderful. He was a great help. GIVE HIM A FAT RAISE or Promotion. He made things so easy going through the process. I would suggest Chuck to everyone that is looking for a car. RAISE or Promotion. He made things so easy going through the process. I would suggest Chuck to everyone that is looking for a car. More

I was please with the overall services with my sale rep Mr.George Bussey I like his professional and friendliness and i'm enjoying my new car. Mr.George Bussey I like his professional and friendliness and i'm enjoying my new car. More

We were very pleased with our experience at Bommarito VW of Hazelwood. We worked with Jay Burroughs on our VW purchase. Jay made our car purchase enjoyable, he wanted to sell us what we wanted not what they of Hazelwood. We worked with Jay Burroughs on our VW purchase. Jay made our car purchase enjoyable, he wanted to sell us what we wanted not what they had. He worked with us on what we had to trade in and got the price we wanted for it. I would recommend Jay and Bommarito VW to anybody that is looking for a Volkswagen. More

Marc, Joe and Geoff were awesome! They got me into the car I wanted with a price that I was most comfortable with. Mark Reader in service was fabulous. He made sure I was in a loaner car and he kept me car I wanted with a price that I was most comfortable with. Mark Reader in service was fabulous. He made sure I was in a loaner car and he kept me up to date while my car was being serviced. I would totally recommend anyone to see these guys. I couldn't have asked for a better experience!! More

I drove from Rochester, MN to Saint Louis and back in the same day. Traded in my car on a new Volkswagen. Worked with Jay Burroughs on the transaction. Communication was excellent and the delivery process wa same day. Traded in my car on a new Volkswagen. Worked with Jay Burroughs on the transaction. Communication was excellent and the delivery process was smooth. I felt it was worth the drive down there as they gave me an excellent deal. More