Bommarito Toyota - Service Center

Craig was outstanding to work with. Very knowledgeable, and very patient with us. We felt no pressure at all. LOVE our new 2021 Highlander! Thanks Craig! and very patient with us. We felt no pressure at all. LOVE our new 2021 Highlander! Thanks Craig! More

Great customer service. They have always gone above and beyond to ensure I am happy with my purchase. You are not just a sale here, you are an investment they plan on keeping. beyond to ensure I am happy with my purchase. You are not just a sale here, you are an investment they plan on keeping. More

Tommy Morris (affectionately known as Tommy Toyota) has been my sales rep for 3 different purchases. His salesmanship is exemplary and bodes well with the Bommarito name and brand! Thanks Tommy Toyota fo been my sales rep for 3 different purchases. His salesmanship is exemplary and bodes well with the Bommarito name and brand! Thanks Tommy Toyota for always being there for your customers...I look forward to doing business with you in the future! More

No call when service complete We had yet another bad experience with the Service Department. We dropped off our 2017 Toyota Sienna on Friday night for a Saturday morning appointme We had yet another bad experience with the Service Department. We dropped off our 2017 Toyota Sienna on Friday night for a Saturday morning appointment. The job was to change the door hinge on the driver's side sliding door. We awaited a call from the service department that the job was done and provided two phone numbers. No one called. Around 3 p.m., my wife called and was merely transferred to the service department and had to leave a voice mail. She called a few times and was told by the person answering the phone that all she could do is transfer her. I went over there and the service department was empty. They close at 3, as you know. I went to the sales department to complain, and no one could help me and they basically said there is nothing they can do. Fortunately, there was one person from the service department who was staying a little late. One of the persons in sales flagged him down and he helped me get my car. He said the hinge was changed; he did not know why no one called me, but when I indicated my wife called around 3 because no one had called, he seemed to make it look like it was my fault because they closed at 3 and she called so late. Part of a service department is to notify customers when their repairs are complete. Do I really need to say that? He also seemed to complain to me about staying late and how hot it is. I got the impression he was trying to show me what a big favor he was doing. The fact that no one called us is troubling. Even more troubling is that both when we called and when I went there, no one could help us and they all said there was nothing they could do. It didn't even seem like they cared. If not for the one guy who complained about staying late, I would not have had our van. I forgot to mention this guy said, amazingly, that this job was scheduled for Monday. It was not, and I have the documentation, if you need it, to show otherwise. This is a very poor lack of concern for customers. You need to have a method in place so that if this sort of thing would happen, there is someone who can be accessed to help us. An operator who just keeps transferring us to a dead end and sales people who seem to have absolutely no connection with the service department are two examples of very poor planning and contingency. I expect this matter to be rectified before our next visit for service, as this is unacceptable. More

They helped with the warranty I had two bent rims, and Easy Care warranty was refusing to replace them. I contacted Tyler Stevens, who had nothing to do with my purchase, and he of I had two bent rims, and Easy Care warranty was refusing to replace them. I contacted Tyler Stevens, who had nothing to do with my purchase, and he offered to help. He went way out of his way to help me get this resolved, with no money out of pocket. He stood up and did the right thing! More

Tommy Morris is GREAT! I have already recommended two people who are in market of a new car. His knowledge base was great. He showed me why getting a new car was in my best interest. I am very thankful t people who are in market of a new car. His knowledge base was great. He showed me why getting a new car was in my best interest. I am very thankful to have met him. THANKS TOMMY! More

Great Support from the Parts Department Had a unfortunate issue with one of my tires late on Friday night and wanted to get it fixed as soon as possible. After calling several other Toyota Had a unfortunate issue with one of my tires late on Friday night and wanted to get it fixed as soon as possible. After calling several other Toyota dealers in St. Louis with no success, I was so happy when Dean told me he had the part I needed. He remember me when I arrived and helped me also get a needed hubcap. Really appreciated his assistance and Bommarito's part inventory which allowed me to get everything resolved on Saturday instead of having to wait until Monday or Tuesday of the next week which is what all of the other dealers were offering me. More

Great Deal I have great service when I call Mr Barry Brash he explains everything and makes me feel like family and that is why I will refer my friends and famil I have great service when I call Mr Barry Brash he explains everything and makes me feel like family and that is why I will refer my friends and family to him in a heartbeat great customer service and Josh helped with financing which was fast and efficient More

Will Todd in service dept is the worst. Will told my son that it would be “fine” to drive on a tire that had a nail in it for 2 more days before bringing it back in to be fixed. It was in fa Will told my son that it would be “fine” to drive on a tire that had a nail in it for 2 more days before bringing it back in to be fixed. It was in fact NOT FINE. When I came back the following day because the tire pressure in that tire was half of the other tires he made every excuse in the book for what he had done the previous day. He was even going to charge me for patching the tire when he had already looked up the previous day and saw that I purchased a warranty that covered the replacement of the tire. He is very shady. I will never be working with him again. More

Stay away from Service Department Stay away from the Service Department especially Steve. They try and sell you unnecessary items and do not fully explain the services they are provid Stay away from the Service Department especially Steve. They try and sell you unnecessary items and do not fully explain the services they are providing. You go in for an oil change and get charged for extra's once the work is done. More