Bommarito Toyota

My Car buying Expierence My salesman Craig Schnaak was a no hassle no pressure guy and it was painless and no stress for a large purchase. This is our second car from this dea My salesman Craig Schnaak was a no hassle no pressure guy and it was painless and no stress for a large purchase. This is our second car from this dealership. More

We bought a 2020 Highlander Hybrid and we love it. Our salesman, Cody continues to be awesome! We enjoyed Angie in finance as well. We will be back! salesman, Cody continues to be awesome! We enjoyed Angie in finance as well. We will be back! More

Super easy, stress free experience. Cody and Angie were the bees knees! Would definitely recommend anyone considering a purchase to visit them first. Professional to deal with. Thanks again! the bees knees! Would definitely recommend anyone considering a purchase to visit them first. Professional to deal with. Thanks again! More

Tommie was very helpful. He offered to help setup the car. Provided additional resources to use with the car. Willing to stay late if we needed. car. Provided additional resources to use with the car. Willing to stay late if we needed. More

Our salesman, Craig, was very professional, attentive to our needs, helpful, and friendly. Our car buying experience was positive and extremely easy. My wife and I were happy our needs, helpful, and friendly. Our car buying experience was positive and extremely easy. My wife and I were happy More

Our experience at Bommarito Toyota was great from start to finish! Craig and Micah were great to work with and Tyler took great care of us in the finance department. They answered all of our questions and to finish! Craig and Micah were great to work with and Tyler took great care of us in the finance department. They answered all of our questions and even make sure to show us how to get the most out of our new vehicle! We will definitely be back for any future purchases! More

Great shopping and purchasing experience Salesman James Ochs was friendly and resourceful every time we worked with him, even though his specialty is new vehicles and we were looking for some Salesman James Ochs was friendly and resourceful every time we worked with him, even though his specialty is new vehicles and we were looking for something pre-owned. He ensured our visits were fast and effective, while still making us feel welcome and respected. When we found a car that hit all our criteria, Mr. Ochs made the purchasing process as painless as possible. We have no regrets, and would gladly work with Mr. Ochs again or recommend him to anyone shopping for a new vehicle. More

No call when service complete We had yet another bad experience with the Service Department. We dropped off our 2017 Toyota Sienna on Friday night for a Saturday morning appointme We had yet another bad experience with the Service Department. We dropped off our 2017 Toyota Sienna on Friday night for a Saturday morning appointment. The job was to change the door hinge on the driver's side sliding door. We awaited a call from the service department that the job was done and provided two phone numbers. No one called. Around 3 p.m., my wife called and was merely transferred to the service department and had to leave a voice mail. She called a few times and was told by the person answering the phone that all she could do is transfer her. I went over there and the service department was empty. They close at 3, as you know. I went to the sales department to complain, and no one could help me and they basically said there is nothing they can do. Fortunately, there was one person from the service department who was staying a little late. One of the persons in sales flagged him down and he helped me get my car. He said the hinge was changed; he did not know why no one called me, but when I indicated my wife called around 3 because no one had called, he seemed to make it look like it was my fault because they closed at 3 and she called so late. Part of a service department is to notify customers when their repairs are complete. Do I really need to say that? He also seemed to complain to me about staying late and how hot it is. I got the impression he was trying to show me what a big favor he was doing. The fact that no one called us is troubling. Even more troubling is that both when we called and when I went there, no one could help us and they all said there was nothing they could do. It didn't even seem like they cared. If not for the one guy who complained about staying late, I would not have had our van. I forgot to mention this guy said, amazingly, that this job was scheduled for Monday. It was not, and I have the documentation, if you need it, to show otherwise. This is a very poor lack of concern for customers. You need to have a method in place so that if this sort of thing would happen, there is someone who can be accessed to help us. An operator who just keeps transferring us to a dead end and sales people who seem to have absolutely no connection with the service department are two examples of very poor planning and contingency. I expect this matter to be rectified before our next visit for service, as this is unacceptable. More

Excellent Customer Service A friend asked me where I get my cars. I sent her to see Tommy. She was very impressed with how he assisted her in choosing the right vehicle to mee A friend asked me where I get my cars. I sent her to see Tommy. She was very impressed with how he assisted her in choosing the right vehicle to meet her needs. He was very professional and listened to her concerns. She will tell everyone she knows to call Tommy when looking for a car. More

I had a great experience at Bommarito Toyota. Cody helped me get a new. RAV4 which I am loving. It is perfect for my needs. me get a new. RAV4 which I am loving. It is perfect for my needs. More