Bommarito Honda - Service Center

This the worst service I have ever received and unfortunately this was not the first time I have experienced rudeness at this dealership. When I got there Todd greeted me and from the start was bei unfortunately this was not the first time I have experienced rudeness at this dealership. When I got there Todd greeted me and from the start was being short with me. I told him I had many questions about tires before I purchased them and he asked me what my question was. I reminded him I had multiple questions and I needed some one who was willing to answer my questions. He finally understood and slowed down. When I made my decision on which tires I wanted to purchase, I presented him with a coupon for buy 3 get one 1 free on the tires. He said he would have to go check with his boss. He came back and said his boss would not accept the coupon but he would give me 15 percent off. I asked to speak the manager because I had already previously called and inquired about the coupon and was told that it wouldn't be a problem accepting it. I had also visited the Frank Leta Acura dealership and they were willing to accept the coupon. Matt Fair walked out his office and said he would not accept the coupon and all he could do for me is 15 percent off. He also was very rude and being very short with me and my boyfriend. He told me the coupon was not valid (as in it was not a Honda coupon and it did not say Bommarito) and it was expired. I told him I never have problem with expired coupons before and the coupon clearly said Honda at the bottom. I save them and use them as I need them each year. When my boyfriend started to question him about assisting us in a dealership that would accept the coupon Matt Fair flat out said no he would not assist us, that was not his job, and it was not his problem. My boyfriend questioned him on how everyone else was ok with accepting the coupon under the Honda name so why wasn't he and this is not how to handle a customer service issue. Matt Fair was completely unmoved by this entire conversation. He repeated to say all he could do was 15 percent. When we asked who his manager was he said there wasn't anyone over him. We asked who the manager was over the entire Bommarito building was and he only gave us a first name and refused to let us speak with him. I showed him an envelope full of Honda coupons that I had with expired dates on them and asked were these now not valid, and he said he would accept those because they said Bommarito. I asked him again how could he accept these that are expired but not the one for tires and it was only a 10 percent difference that needed to be added to the 15 percent that he was offering. He finally said, "Let me go crunch some numbers and ill get back with you." Matt Fair walked away and came back within a minute and said that was fine and walked away. I had to ask him twice for one of his business cards. Matt Fair is probably one of the rudest men I have ever come in contact with in my life! And most of the young men working in the service department have the same rude, short, attitude as well. I bought my truck from this dealership and all my services come from this dealership. I have been nothing but a loyal customer but I am tired of being treated as if my concerns and questions don't matter. I have consistently had issues anytime I get anything more than an oil change done. I will drive 30 miles to Frank Leta Honda or Frank Leta Acura from now on to make sure I receive good customer service. I will no longer patronize this business. More

Mr. Knollhoff was most gracious. Loved the free ice cream!! We had a very nice experience even with 3 little ones to entertain. thank you very much. cream!! We had a very nice experience even with 3 little ones to entertain. thank you very much. More

I did not plan to purchase a new vehicle on 03/13/2013. There was a 2013 Red Fit (Base) parked outside so I asked about it. That set everything on motion. There was a 2013 Red Fit (Base) parked outside so I asked about it. That set everything on motion. More

Mike Knollhoff went way above and beyond to take care of us, even though he is in sales dept.. He got our car in quickly...let me use his own vehicle while I was waiting...and took complete care of the pro us, even though he is in sales dept.. He got our car in quickly...let me use his own vehicle while I was waiting...and took complete care of the problem. He was super helpful, friendly, and proactive!! Highly, highly recommend! Margo in the service dept. figured out the possible problem before they even looked at car. She was right!! Thanks Bommarrito!! More

Started as service call, which ended in new used Honda civic..Bob was excellent in breaking bad news to me, but recommended Aaron to me. What a great individual he is, no pressure, asked what I as looking civic..Bob was excellent in breaking bad news to me, but recommended Aaron to me. What a great individual he is, no pressure, asked what I as looking for, provided that, and it resulted in a sale. Jason was great in finance as well. This was best car buying experience ever. Will highly recommend . More

Steve Thompson, my service advisor, is super. He has taken care of my 2 Hondas for the past 9 years. I followed him from his previous dealership to Bommarito. I come from Belleville, to have him service taken care of my 2 Hondas for the past 9 years. I followed him from his previous dealership to Bommarito. I come from Belleville, to have him service my cars. He is both professional & very personable. It's quite obvious he is genuinely interested in my complete satisfaction. If you're looking for someone who treats your car, as if it's his, he's the guy. More

Mike is an amazing guy. He is friendly, knowledgable, and caring. He is always pleasant to work with and gives great deals. I would always recommend Mike. caring. He is always pleasant to work with and gives great deals. I would always recommend Mike. More

I have worked with Kevin and Steve for nearly 4 years, Outstanding, friendly, understanding and very knowledgeable, All my Honda concerns go to them.:) great guys and a great staff!!!!! Outstanding, friendly, understanding and very knowledgeable, All my Honda concerns go to them.:) great guys and a great staff!!!!! More

I have given Mike Knollhoff 5 ratings because he has done an AMAZING job at helping me and giving me a great deal! I went in to get a new battery and came back with an oil change and car wash. He is thorou an AMAZING job at helping me and giving me a great deal! I went in to get a new battery and came back with an oil change and car wash. He is thorough and listens very well. Mike Knollhoff is the way to go! More

I have been taking my vehicle to only Honda dealers for service. Employee Steve Thompson took care of me from the get go from my initial first phone call to dealer till my service was complete answering service. Employee Steve Thompson took care of me from the get go from my initial first phone call to dealer till my service was complete answering all my questions. He is very helpful & knowledgeable in the Honda product. He reassured me that my car was in good hands at Bommarito Honda. Steve was very impressive and an asset to your company. I have a Honda dealer closer to my home but I get personal care & my trust in Steve handling my service needs for my Honda More