Bommarito Ford - Service Center

I have just bought a brand new 2013 V6 Mustang from Bommarito Ford. The purchasing of the vehicle was very pleasant, as Jim Lodes was very patient and helpful in the selection of my new car. After dr Bommarito Ford. The purchasing of the vehicle was very pleasant, as Jim Lodes was very patient and helpful in the selection of my new car. After driving the brand new vehicle slightly under 12,000 mi; the car broke down and was towed to Bommarito Ford at Hazelwood, MO. The problem was found to be the clutch completely obliterated and had failed under normal day-to-day transportation/driving routines. The service manager at Bommarito refuses to provide warranty on the clutch even when he specifically knew that the car was brand new with less than 12,000 mi. Bommarito Ford categorizes the clutch as a wear and tear part and is responsible by the customer. Even tires, and brakes are considered wear and tear items with warranty up to 18,000 mi; so should clutches if they are considered within the same maintenance category. After this experience I am very disappointed with Bommarito Ford for their lack of understanding and accommodations with the service of brand new vehicles. I am now reluctant to trust the reliability of parts issued from Ford Co. More

When you look up what a car salesman should be; it would have Dan Bagy's picture. He is friendly, helpful, knowledgeable and immediately puts you at ease with the process. As long as Bommarito has Dan Bag have Dan Bagy's picture. He is friendly, helpful, knowledgeable and immediately puts you at ease with the process. As long as Bommarito has Dan Bagy, they will have the best. More

Went in for warrant paint work and it was not completed as promised.i had to go back to have them fix one particular area they worked on. I brought the imperfection up to Craig before leaving and he said I as promised.i had to go back to have them fix one particular area they worked on. I brought the imperfection up to Craig before leaving and he said I did not look at it, if it doesn't come out bring it back. The other paint repair was not completely fixed either, I had them put a drop-in bedliner and I didn't see the lack of quality repair in the same location in the bed until I had a Roll-in Lock cover put on. The outfitter company had to pull the drop-in bed liner to install. It gave me a chance to see that not all paint blisters, bubbles, or imperfections wher not all repaired. I will NOT return there to have my vehicle serviced. More

Took my 2003 Ford Focus in for interior heater not working, they replaced the thermostat for $250 (find out it should not have cost more than $100. A couple of weeks later the car is overheating, they working, they replaced the thermostat for $250 (find out it should not have cost more than $100. A couple of weeks later the car is overheating, they charged me $230 to tell me there was part on the fan that was melted and caused the problem, and now the car is still overheating????? Go Figure, a Ford Dealer, spent $500 and they don't know what they're doing. Feel really frustrated. More

The owner of this franchaise and the other ones he has invested in for North County is just a great guy with xxxx good business sense and drive. I think he is smart and committed to customer service, IT S invested in for North County is just a great guy with xxxx good business sense and drive. I think he is smart and committed to customer service, IT SHOWS IN the folks he hires and the loyal customers who stay with him!!!! Jerry is a committed business man to North County and sure has gone out on a limb to prove it! He should be North County's Chamber Business Man of the Year!!!! We buy all our vehicles from him and continue with our services needed to maintain them with Jerry and his TEAM. More