Bommarito Ford

Service department is abysmal. Twice now I have gone into have a problem fixed (remote start, horn broken) and they did not fix the problem. Instead they want to sell me gasoline t Twice now I have gone into have a problem fixed (remote start, horn broken) and they did not fix the problem. Instead they want to sell me gasoline treatments. I also needed shocks replaced since the OEM shocks are trash but luckily they told me over the phone that they could not help me, so saved me a trip! Recommend only go there for oil changes when you have a coupon. More

Vickie W was very courteous and knowledgeable Will recommend her to family and friends g recommend her to family and friends g More

Bob Spicer and Bommorito Ford have provided excellent service and are easily the premier Ford dealer in St. Louis. His dogged determination to get the truck I wanted despite the pandemic, supply chain is service and are easily the premier Ford dealer in St. Louis. His dogged determination to get the truck I wanted despite the pandemic, supply chain issues, and strikes, were commendable. 1st rate by Jim in Finance as well. More

Took my truck in to get a wheel cylinder seal replaced, was told the brakes have to be replaced. Said I will replace the brakes. Just replace the seal I have a warranty. Went to pick it up 3 days later and was told the brakes have to be replaced. Said I will replace the brakes. Just replace the seal I have a warranty. Went to pick it up 3 days later and they did not replace the seal said they had to replace brake pads first, what the xxxx is going on. Worst service ever. WARNING do not take a vehicle here for any reason they will not do what you want them to do. My next call is to the BBB because I consider this bait and switch AWFUL AWFUL AWFUL SERVICE More

Doug and Tim were excellent and delivery of our new Ford F150 and Donnie over and service is excellent help as well F150 and Donnie over and service is excellent help as well More

It has been a long time since we had shopped for a used car. But we met Dave Keyser and he was very low key..no pressure. He showed us the Eco sport and then the Fusion. My husband and I were able to dri car. But we met Dave Keyser and he was very low key..no pressure. He showed us the Eco sport and then the Fusion. My husband and I were able to drive the car and were pleased with the looks, color, and performance. Although we are 'techno challenged', Dave was very understanding, and very helpful. We were pleased with his sincere approach trying to help lower the price a bit but the overall cost of the car was workable for us. Thanks again for a good experience with Dave Keyser and the finance man, Jim. Both are knowledgable and sincere people. Thanks for a very good experience. Jerry and Linda Dohle More

Been waiting for my oil change for 2 hours and 45min and they still are not done. I’ve called them 3times and they haven’t picked up a single time. Would not recommend going here for service. They told me i they still are not done. I’ve called them 3times and they haven’t picked up a single time. Would not recommend going here for service. They told me it would be done within 45min More

The service manager Taylor Cook is terrible for the Ford brand. Bring my truck in for an estimate for blown ignition coil and plug. I informed the young service counter attendant of the issue and he not hav brand. Bring my truck in for an estimate for blown ignition coil and plug. I informed the young service counter attendant of the issue and he not having much knowledge of my issue, he referred to the service manager Taylor. Taylor tells me it's his experience that when that happens it will take 3 1/2 hrs in labor to bore out the plug and your estimate cost is between $700-$800 to fix everything. He claim to have just recently did one last week. I then inform him that there is no plug in there and I have removed the broken coil. The young service attendant interjected and said that Taylor is the far most expert at these things. So, I make an appointment for the 1st availability. I bring the car in and revisit the estimate cost conversation. I re-insured the young service attendant that the plug and coil are not in there, and I want you to re-thread & install the new plug and coil that I've previously purchased. I doubled down and told him I've owned this vehicle for over 20years and had my share coil and plug breaking and I've only had to come to the dealer one time because of needing a re-thread. The young attendant referred back to Taylor, reminding him that he gave me a qoute for having to all of the aforementioned but in actuality that wasn't the case today. Taylor tells me it will still be the same price in case you messed up something taking the plug out. I replied I used a magnet to remove the plug and all I need is to have the hole to be re-threaded, and install my plug and ignition coil. Taylor was visibly annoyed with me. I then told the attendant, do the right thing. You guys gave me a qoute for the worst case scenario, but that's not the case today. The attendant said it will take a couple of hours. I said ok, signed the work order and said I'll be back in a couple of hours to pick it up. He then says if you're not staying then your vehicle will be ready by the end of the day. I said wait a minute, I waited a week for an appointment and then my vehicle goes to the back of the line because I'm not a priority because I have to leave. I've never heard of such foolishness. So you're saying if I stay and wait you have 1 car in front of me and if I leave I have 8 cars in front of me. Make it make sense! Why the need for an appointment? I truly hate that the other local Ford dealership have closed because this customer service is ridiculous and I promise you I will never come back or recommend this service department. I can not speak for the dealership in its entirety, but if the service department manager Taylor Cook is the representative of the culture of this dealership well that's an indication of the worst of what you might have to deal with. Honestly everyone else seem to be friendly, but Taylor has ruined it for me and others that would have recommended. More

Doug is one of the best sales persons I’ve worked with over the years. He went above and beyond to get what we wanted and needed super fast!! Even after the sale was final and we were having trouble getti over the years. He went above and beyond to get what we wanted and needed super fast!! Even after the sale was final and we were having trouble getting in for service, one call to Doug and we were dropping the vehicle off the next day. If you are looking for a sales person that is out to help the customer in every way possible, Doug Clever is your guy. More