Bommarito Ford

Very disappointed To whom it may concern, My name is LaShander Williams and I am writing to express my frustration and disappointment during yesterday’s (8/18/2014) co To whom it may concern, My name is LaShander Williams and I am writing to express my frustration and disappointment during yesterday’s (8/18/2014) consultation/conversation with your staff. A little background, I purchased my vehicle from the Bommarito St. Peters a few years ago and I’ve received all my repairs and maintenance from either St Peters location or this one. I changed to this one, out of convenience. I’ve always respected and counted on great service at both locations. The customer service and diagnosis of any vehicle problems has been appreciated by me, and promptly taken care of at your suggestion. Last year, I had both my front and back brakes replaced. Recently my car began to shake and I was told by the vendor (who I purchased tires from), that I had pulsation in my breaks and needed my brakes and rotors replaced. I was shocked and instantly told them there was no way that could be true, I had just had new brakes put on, and at the time was told I didn’t need rotors, so mine were resurfaced. I stopped by your location yesterday and explained this to a service tech, I think he’s the manager over service. He quickly told me, that I could make an appointment and have my rotors resurfaced again for a hundred and something dollars. I apologize I can’t remember the exact amount because my anger began to build at that point. I explained to him that I just paid to have breaks not even a year ago, and was told I didn’t need rotors, and now you want me to REPAY for a service that I already paid for….. I expressed to him I was upset by this news. He offered nothing further. After taking all evening to replay this, I’ve decided I will not be returning here for service nor will I refer anyone. I understand I have money in my Ford account but I will not be using that either. I am beyond angry that there was no offer to even look at the vehicle before a price was quoted to me. On top of the fact no sympathy showed for the fact that I just paid for this service and nothing was explained or even mentioned that I would need to have this done again within a year. More

Great Experience I came in to the dealership just to check and see if I could trade a vehicle in to get something I really liked. I thought that I would have to wait I came in to the dealership just to check and see if I could trade a vehicle in to get something I really liked. I thought that I would have to wait at least a year to trade in a vehicle before you could get something else. Boy was I WRONG. I went in Steve took me to see a couple of vehicles and after picking one I drove it and it was great. We went in did the paperwork (in a timely manner) went to see the loan guy and EVERYTHING worked out in my favor. Not only did I get out of a vehicle that I did not like I was able to get into a great vehicle with all the whistles and bells plus they made the deal so sweet I could not confuse. I love my NEW ESCAPE and would definitely recommend everybody to this dealership and to see STEVE. Thank again for a GREAT esperience. More

Great Customer Service Eddie was great. He had everything ready for me and made buying a car quick and painless. He is the type of person who was meant to be in sales. I wil Eddie was great. He had everything ready for me and made buying a car quick and painless. He is the type of person who was meant to be in sales. I will definitely refer people to him who want a great car buying experience. Chris in finance was also very friendly and helpful. I love my new Focus! More

Steve Nodiff is THE best man to see! We went to Bommarito Ford in Hazelwood with a few vehicles in mind and options we needed to have. After doing much research online and on the lot aft We went to Bommarito Ford in Hazelwood with a few vehicles in mind and options we needed to have. After doing much research online and on the lot after-hours (to look without sales people), we were ready to look and test drive to make a decision...which meant talking to a sales person. Not one person likes that part. We ended up very pleased with our sales professional. Steve Nodiff walk up to us in the lot and offered his assistance. He got the keys to EVERY vehicle we wanted to get in to. Even though it meant a lot of going back and forth. He explained the options, details, and pricing of each one. When he asked and learned what features and options were our necessities, he found vehicles that better matched our needs and in the price range we were looking for. He offered some spectacular inventory options and sales deals. We ended up deciding on a 2014 Ford Escape Titanium. I had never heard of this model. I was not too partial to the regular Escapes I had seen in the past. THIS one, though, was INCREDIBLE! Fully loaded, leather interior, platinum pearl white paint, sunroof, navigation, SYNC, Sony Sound System, the list goes on and on. I was afraid to know what the price would be. AGAIN, I was thrilled by his expert sales techniques to get us in the car we wanted at a price we could afford! The Financing was a quick and painless factor too! Tony got me the financing at 0%! I have NEVER had an offer on that ANYWHERE! The offers just kept on coming! Steve never gave up on anything but top tier service. He was very honest about everything the whole way. He was REAL. Not a sales person you just want to get away from. You trust him, he solves your problems, and makes you happy no matter what it takes. He was very professional but very down to Earth and realistic. He isn't about to ""fluff the feathers" to make something seem like it is something else. I was very please, and so was my husband. We would recommend him to anyone, even the ones that are the most reserved on making a car purchase decision. He will not pressure you or make the process in any way uncomfortable. He is 110% about customer satisfaction, not customer sales. You are not a number, He is your guy. I will never use any one else. Just remember Steve Nodiff in this story when you go to another dealership, and realize you have spent too much, you felt pushed into a loan you didn't want, a car you didn't want, were rushed along so he could get to another person, true facts, and features you wouldn't want. If you go to Steve at Bommarito Ford, none of these are a factor. He is bottom line., Mr. Nodiff is who you NEED while shopping for a vehicle. More

Excellent speed and attention to detail. I couldn't be happier with my new Fusion. Had a slight problem with a molding and a leak in one of the windows. Guy at the service desk got it fixed I couldn't be happier with my new Fusion. Had a slight problem with a molding and a leak in one of the windows. Guy at the service desk got it fixed and me out of there in 15 minutes. I had brought reading material excepting a lengthy visit. Wrong!! Nice to see that Bommarito Ford stands by their word about service and customer satisfaction. Valley Ford sure did not. If You are going to buy a Ford go to Garrett and company. They got me the Fusion I wanted with all the accessories exactly as I wanted. I didn't have to sacrifice something to get something else. Very Happy- Thanks- Doug More

Excellent service with a smile! Eddie was very personable, and very knowledgeable about his job. He made the process easy, from trading in my previous car to setting me up with my ne Eddie was very personable, and very knowledgeable about his job. He made the process easy, from trading in my previous car to setting me up with my new car. It was the best experience I have ever had in dealing with an automotive sales consultant, and would gladly recommend anyone looking to get a new car to go see Eddie. Tony was also very prompt in securing all the financing information, and made sure I got the best deal for my money. Aside from the hard work in securing the great deal I got for my vehicle, I got the same service with a smile that I had gotten from Eddie. You are both fantastic, and look forward to doing business with you again in the future! More

Amazing Customer Service The salesman I worked with to purchase my car created a perfect car-buying experience. He was quick about returning calls and answered questions direc The salesman I worked with to purchase my car created a perfect car-buying experience. He was quick about returning calls and answered questions directly. All staff at the dealership were very friendly. More

Quick, Painless, and Very Positive Car Buying Experience Got the car that I wanted at the advertised price. The whole process was very straightforward and professional, no gimmicks or games. Our salesman Mr. Got the car that I wanted at the advertised price. The whole process was very straightforward and professional, no gimmicks or games. Our salesman Mr. Bultman was very down to earth and knowledgeable, he was even willing to pick me up the next day so I could pick up my new car. Couldn't have asked for a better buying experience. Thank you Bommarito Ford! More

Excellent - I felt secure! I felt my salesman Steve Nodiff was looking out for me, he made helpful suggestions and helped me find the right vehicle for me and my budget. I would I felt my salesman Steve Nodiff was looking out for me, he made helpful suggestions and helped me find the right vehicle for me and my budget. I would recommend Bammarito Ford and Steve Nodiff to anyone I heard looking for a new vehicle. Lloyd Garcia More

Excellent Car Buying Experience I purchased the vehicle of my dreams that I worked hard for & greatly deserve! I am very thankful Bommorito Ford granted me that wonderful opportunity I purchased the vehicle of my dreams that I worked hard for & greatly deserve! I am very thankful Bommorito Ford granted me that wonderful opportunity! More