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Bommarito Cadillac St. Peters
St.Peters, MO
415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 415 reviews
May 05, 2015
Tale of Two Salesman My experience was the tale of two salesman. I was interested in a VW passat wagon that was listed on the website. Initially, I called to speak with My experience was the tale of two salesman. I was interested in a VW passat wagon that was listed on the website. Initially, I called to speak with a sales associate and a man by the name of Joe Bierman picked up. I explained my interest in the vehicle and asked him some questions about it. I would caution working with this individual! He threw every line in the book at me, had a very condescending attitude and didn't seem to consider that an out of state buyer calling in about a vehicle is a potential client. I was treated w/a rude and dismissive attitude. He never left his desk and assured me that the vehicle is in great condition, never once considering that I have owned VW/Audi cars for some time, never once asking me anything about myself or the reason for my interest in this very specific vehicle... Never once connecting the dots to make a possible sale and treating a voice on the phone as a potential customer. I have worked at a car dealership before and in the 5 minutes I spoke with him, he proved that he fits the car salesman stereotype to a T! I would warn anyone that goes to this dealership to make sure they do not work with Joe Bierman. Joe was even quoting a higher price for the vehicle than was listed on their website! At this point, I knew I would not be working with him, but I thought I'd discuss making an offer to see what he would say. He immediately shot down my very fair offer and said there is no way that they would sell the vehicle for that price. $ 500 below their listing price, $1,000 below HIS quoted price. I responded by saying, "you're not even going to talk to your sales manager?" and his reply was "No. I know he won't do it. We're losing money on the deal as it is already...I'll sell the car at this price in a heartbeat...yada yada yada." He even stated that the vehicle was on their lot for 100 days! So much for selling in a heartbeat! Wagons aren't that big here in the states but do have a core following. Frustrated, I hung up. But hadn't given up. I then went to bommarito's website and submitted an offer online for $1,000 less than the listed price. The next day I was called by a man named Stan Buchanon. Working with Stan was quite possibly the best experience I've ever had a car dealership! I asked for details about the vehicle, he asked me what I wanted to know and I told him. He asked me if there is a reason for my interest in this vehicle, if I saw any others on the website that might also interest me.. I explained my affection for Audi VW wagons, we had a good conversation and a couple of laughs. Stan talked to me and treated me like a person and a potential client, rather than a waste of his time b/c I wasn't physically there to get pressured into buying a car. He took the car on a test drive for me, took photos of everything I asked and more, paid attention to the things i asked him to while driving.. sent them to my email and called me back. We discussed my offer and he said he would take it to his sales manager like a salesman should do. He called me back an hour or so later and to my surprise was able to get me a price lower than my offer! Neither of us had seen this before, but Stan and his sales manager wanted to end my search and earn my business! I told him I'd think about it and call him back, I was a little apprehensive about buying the vehicle sight unseen so I called him back and explained. He told me I could put a down a deposit and we agreed that if the vehicle was not in the condition that it was described, I could get my deposit refunded. If it was as described and I simply backed out, it would not be refunded as they were holding the car for me for 3 weeks to book my flight. Stan picked me up at the airport. There were no surprises and everything was as I hoped! I bought the car w/out a hitch and am thrilled to be it's new owner! He got me in and out so I could start the 10 hour drive home. Thanks Stan! Ask for Stan Buchanon if you go. More
by ouguju
Employees Worked With
Stan Buchanon, Joe Bierman
October 28, 2014
Jim11Coupe I always appreciate the service agents going out of their way insure sure all work is done in a timely manner as well as with total satisfaction. I always appreciate the service agents going out of their way insure sure all work is done in a timely manner as well as with total satisfaction. More
by jim.mayer.9655
Employees Worked With
Keith Chaston
October 08, 2014
Jay Grosman A+, Finance Dept F- Our experience at this dealer was overall pretty good. We had done our homework to prevent sitting there for hours. Jay Grosman was our salesman. H Our experience at this dealer was overall pretty good. We had done our homework to prevent sitting there for hours. Jay Grosman was our salesman. He was a true professional and would recommend him to anyone. We received a little than lower trade-in value on our car, but I think this was due to their prices to replace things are sky high. Jay went the extra mile for us and the vehicle we wanted. Our bad experience was with the finance center. Apparently we owed about 100.00 dollars more on the old car, we had no idea, NO one contacted us. After waiting about a week for the title and such to come in, we decided to call and question where our paperwork was. It took another whole week between someone getting back to us and NOT, we had to hound the finance department to figure this out on our own. If I had to recommend anyone to Jay I would, the finance department stay away from, they need to learn a few things about communication and customer service. GREAT JOB JAY GROSMAN More
by gspringmeyer
December 01, 2013
We had a great experience purchasing our vehicle at this dealership. We inquired about a vehicle we saw on the Internet and Brian Simms had it pulled up and ready to test drive for us the next day(other dea dealership. We inquired about a vehicle we saw on the Internet and Brian Simms had it pulled up and ready to test drive for us the next day(other dealerships we visited couldn't even find the car we wanted to look at!). He wasn't pushy even after we told him we were gonna check out a couple more dealerships. We ended up coming back the next day as we loved the car and the service we received there was much better than any other places we visited. We had to wait about a while for the finance guy to crunch numbers and then had to wait about an hour and a half to pick up the car but it was well worth the wait. They are top notch and offer quality service. We would definitely recommend. More
by murano2009
Employees Worked With
Brian Sims
September 15, 2013
Matt the salesman I worked with was very friendly. However, the Sales Manager was awful!!! Very low offer on our trade-in (we got $4000 higher with another dealership at time of the initial offer). However, the Sales Manager was awful!!! Very low offer on our trade-in (we got $4000 higher with another dealership at time of the initial offer). The dealer discount was offered during the initial conversation, then withdrawn? They didn't even offer what was shown on the Internet. The Sales Manager had zero customer service skills and what was unfortunate was that the did not back up what his salesperson discussed with us. As a result, the salesperson spent 2 hours working with us only to have us walk out of the door without purchasing a vehicle, The best part was that the sales person, nor anyone else called us to offer anything else or give us any other options. The next day, we worked with another dealer and purchased a vehicle same day! Big difference in those dealerships that are commission based vs. customer focused based!! More
by Cp02114
Employees Worked With
Sales Manager
August 26, 2013
*** After my previous encounter, the General Manager contacted me to apologize for the actions of the sales person. He told me that he would honor the original agreement and take my car in trade. He put contacted me to apologize for the actions of the sales person. He told me that he would honor the original agreement and take my car in trade. He put me in contact with Brian Mueller, Sales Manager for pre-owned cars. The next day, Brian and I signed the necessary paperwork to complete the sale. I appreciate that the dealership recognized the issue and did everything they could to remedy the situation. I am happy with my car and satisfied with the deal. I found a 2007 Pontiac Vibe on the AutoTrader website. I called Bommarito and spoke to Kevin Field. We agreed on a time for a test drive. After the drive, I told Kevin I needed to arrange financing with my bank. The following day I spoke with Kevin and informed him I could get a loan for $8500.00 to buy the Vibe and I would trade my current car. I told Kevin that my car had been in an accident and had significant damage. Kevin agreed to the price and I gave Kevin a credit card number for a deposit to hold the car. When I arrived at Bommarito St Peters, Kevin had paperwork ready and we began the process. After about twenty minutes, Kevin informed me that the price of the car had changed. He told me to come up with another $150.00. I had a cashier's check for $8500.00 from my bank based on Kevin's quoted price for the car. I told Kevin that I didn't have any additional money. Kevin said "his boss" would not accept the deal he had made with me and there was nothing he could do. I ended up leaving without the car. I don't appreciate the bait and switch performed by Kevin. Obviously this is a standard practice of Bommarito since Kevin's boss was aware of the situation. When Kevin quoted the price for the car, the deal was made. When he increased the price at the last minute, that was dishonest. The actions of Kevin Field and Bommarito simply reinforce the negative stereotypes of car dealers; fake, fast-talking and fraudulent. I will continue my frustrating search for an honest dealership. More
by thadj
Employees Worked With
Brian Mueller
March 02, 2013
Came in to check out a used Honda S2000. Test drove it, wanted to talk pricing with Blake and he turned sour. "WHY DON'T YOU WANT TO PAY THIS PRICE?!? IT'S MORE THAN FAIR!" He yelled. I was shocked at how wanted to talk pricing with Blake and he turned sour. "WHY DON'T YOU WANT TO PAY THIS PRICE?!? IT'S MORE THAN FAIR!" He yelled. I was shocked at how unprofessional he was acting. I responded that he was being pushy and walked out of the dealership. Never will I return again, guy was a complete jerk and the definition of a pushy saleman. Blake Keys is his name. Do not buy a vehicle from this guy. More
by jpd63
Employees Worked With
Blake, Blake Key
July 17, 2012
I am completely satisfied with this dealer in the work done on my 2005 Cadillac xxx. I have been bringing the car in exclusively to Bommarito for maintenance and offer a huge THANK YOU to the service dep done on my 2005 Cadillac xxx. I have been bringing the car in exclusively to Bommarito for maintenance and offer a huge THANK YOU to the service dept. The past two times there I have asked for specific work done and, after checking the car over, have been told TWICE that it wasn't time to do the work! In this economy a lot of dealerships would have done the work w/o hesitation just to create revenue, but they are more interested in total customer satisfaction. The honesty and integrity that has been shown to me by Bommarito service has earned them a customer for life, for both sales and service. More
by LindaMW1
Employees Worked With
Art, Keith, Chris Butano
July 16, 2011
We couldn't agree on a price on a 2008 CTS on a Thursday. The next day my salesman (Blake Key) called me and told me he had found another vehicle that was very similar that he thought we might be able to ag The next day my salesman (Blake Key) called me and told me he had found another vehicle that was very similar that he thought we might be able to agree on. I went that evening and purchased a 2008 CTS. More
by jdowey
Employees Worked With
Blake Key, Blake Key
