Bommarito Cadillac St. Peters

I just wanted to say thank you to Demitri Karagiannis for all his help and kindness when I was purchasing my new car. What a great guy to work with. Stress free experience and he made the whole deal go smoo all his help and kindness when I was purchasing my new car. What a great guy to work with. Stress free experience and he made the whole deal go smoothly. Thanks so much Demitri! More

MILES WAS AMAZING!!! I can’t say that enough. He truly went the extra mile for me and i couldn’t be more thankful. It was my first time buying a car and it was emotional, but miles made it worth it. It i went the extra mile for me and i couldn’t be more thankful. It was my first time buying a car and it was emotional, but miles made it worth it. It i ever buy a car again, i will for sure use him!! More

Rude, dismissive, very poor customer service. We Rude, dismissive, very poor customer service. We purchased our vehicle on a cloudy day, went out of town then when we arrived home on a sunny day we Rude, dismissive, very poor customer service. We purchased our vehicle on a cloudy day, went out of town then when we arrived home on a sunny day we noticed a cloudy substance on the windows that would not come off. We went to the dealership to get the issues resolved, we paid a lot of money for a vehicle that we expect to look nice. We were told that it was a used car and were pretty much shoved off. We even talked to the guy who detailed the car for Bommarito and we were told that they knew about the window issue and chose not to say anything to us. So after hours of back and forth we finally got them to agree to detail it themselves. We dropped the car back off and Bommarito Cadillac detailed the car to remove the substance. They were able to get the substance off of the rear window but not the rear driver and rear passenger window. After inspecting the car we noticed that now the rear driver and rear passenger windows had scratches on them due to them trying to remove the substance. There was no apologies, no eagerness to fix the issue, nothing. They said they weren't going to pay to replace the windows and that "I could buy the car back and sell it to someone else as is for more than what you bought it, clearly look at the lot there's not much out there". We said we just want the windows fixed since now they have visible scratches due to their work. We were told that someone would call us, no one ever did. When we told them this we were told "that's not my job" things were constantly pushed off to someone else. We showed up to the dealership 5 times in two weeks! Then were treated extremely rude, talked to in a very dismissive annoyed manner, they constantly rolled their eyes at us, very snippy. We were told that now someone else would be handling our problem and once again waited days for a phone call. Anytime we called we would get forwarded to voicemail, told they were in a meeting or told someone wasn't in. Seems as if there is never a manager there? We have had to deal with two managers and still nothing is being resolved. This has been ongoing for weeks now with still not help. We just want the issue resolved, our windows replaced. The customer service we have been giving since this ordeal began has been horrible. They treated us great when buying a car from them but, now we are being treated like a nuisance. I am highly disappointed in how dragged out this is becoming and how we have to track people down to a problem fixed that was done by them! More

Miles was amazing to work with. He made everything so easy and quick. I will definitely be using him in the future and recommend him to others! easy and quick. I will definitely be using him in the future and recommend him to others! More

HELP Someone that cares in this company!!!! I bought a car from you on January 15,2021. First time driving it on the way home the water pump goes out. SOMEBODY PLEASE HELP ME with this problem, that is car from you on January 15,2021. First time driving it on the way home the water pump goes out. SOMEBODY PLEASE HELP ME with this problem, that is all I want???? The vechile is brought back to the dealership 3 times now to set for over a week, to be told they prefer a water pump and was defective and forgot to order a second part which was a water kit housing for the top and 2 buttons that where suppose to be fixed. The sales person Demetris calls me to tell me the car is ready, fixed, detailed, and to come and pick vechile up. I get in the car to leave again to find black grease all over the top head liner of car, buttons not fixed and chocolate all over the council over the car. It was so dirty.... I get out of the car and go get the sales person to show him and he tells me they where suppose to do it and now there to busy... I will have to come back again..... he didn’t even take the time to check the vechile to make sure it was completed. Driving home again, the engine is rattling and making sounds. I bring the vechile back again... I’m told by Brian Burksow service advisor he took the car home for the weekend and drove it , the dealership had for 2 more days and could not duplicated or find a problem. I asked for paper work of reported diagnoses and they have none on file did no report of any service for the service the said they did test after test. Nothing was done. And no notes on file of what they did to test the car to rule out any problem. I tried to give the car back because I dont feel safe in the car that I spent over 20,0000 on. It’s currently sitting at another dealership garage because no one would help me at Bommaritto Cadillac where vechile was purchased or Bommarito Mazda next store where the vechile was mechanic worked on.Scott the service manager told me it was my car now and my problem to leave his dealership. HELP is all I want does anyone care the car is sitting in service shop as we speak..I still have not been able to drive a car I’m paid for, no consumer should ever go through an expensive experience like this because no one cares right now my phone is 314-498-1900 if anyone cares in this company???? More

Rude. Worthless. The service advisor told me my radio Rude. Worthless. The service advisor told me my radio needed replaced. I purchased a new radio brought the vehicle in (which took a week to get in i Rude. Worthless. The service advisor told me my radio needed replaced. I purchased a new radio brought the vehicle in (which took a week to get in in). The 1st words out of the service guys mouth was “ if it doesn’t work you still have to pay” . Yea. Real friendly guy huh. They said radio wasn’t the issue and gave me a bill. Well your service advisor said it was the radio. Nothing after that, no mention of fixing the problem or anything, just a bill plus what I paid for the radio. How about you fix it maybe!!! You’re a Cadillac dealer. It’s a Cadillac. Rude people. No people skills. No thanks. More

Clown show! Drove 2 1/2 hrs..one way....they knew I was Clown show! Drove 2 1/2 hrs..one way....they knew I was 4 minutes away. Send me a sad face emoji as I’m pulling in. Cost me $460 .gas and work. I ca Clown show! Drove 2 1/2 hrs..one way....they knew I was 4 minutes away. Send me a sad face emoji as I’m pulling in. Cost me $460 .gas and work. I called when leaving my house to let them know I was coming to get it, financing done. Not even a call. YMCA More

HORRIBLE HORRIBLE EXPERIENCE - EXCUSES, EXCUSES! I purchased a vehicle this year and it has been in their shop 5 times, and the last time they had our truck for over 7 weeks, while they tried to figu I purchased a vehicle this year and it has been in their shop 5 times, and the last time they had our truck for over 7 weeks, while they tried to figure it out. We had the truck back for 5 days, and now the check engine is now back on again. Just incompetent mechanics and Service Manager that is full of excuses! And then to top it off, they put us in a vehicle that can't even fit our whole family into. Stay away from here! Take your vehicle to another Cadillac dealer. More

We have a 2015 SRX and had our fourth battery installed in January 2020, $250 installed. Service manager Jeff Lewis gave us the run around and continues to say he is looking into it and will call me back, in January 2020, $250 installed. Service manager Jeff Lewis gave us the run around and continues to say he is looking into it and will call me back, but he never follows up, I’ve called him 5 times. We had all our services performed at Bommarito and now that will come to an end, just had a new Cue touch screen installed and the brakes are also due soon, they are losing business and they just don’t care. More

Quoted one price doubled when I picked vehicle up I was quoted the standard price of $254.00 to install door handle by Keith , service advisor. When i picked vehicle up, Due to "their" labor issues p I was quoted the standard price of $254.00 to install door handle by Keith , service advisor. When i picked vehicle up, Due to "their" labor issues putting it on, the price was doubled, $461.00 The issue i have is that I was not notified of issues and price increase. Chris service manager won't call or answer phone. Standard price at any dealer to install handle is $254.00 This is bad business practice. I won't return and won't ever recommend ! More