Bommarito Cadillac St. Peters

This dealership has lousy customer service. They promise you they will take care of something and don’t follow through. Beware oh the dealership. They promise you they will take care of something and don’t follow through. Beware oh the dealership. More

I bought a brand new 2022 Cadillac XT6. After almost 2 months my car finally came in. I was so excited! I retired from teaching Special Education for 35 years. This car was my retirement After almost 2 months my car finally came in. I was so excited! I retired from teaching Special Education for 35 years. This car was my retirement gift to myself. I loved it as soon as I saw it. After 2 weeks I got a text saying there was a problem with my engine and transmission and it needed to be serviced immediately. I called my salesman and he told me to call the service department so I did. I then got a text saying something was wrong with the driver side door. I was afraid to drive it so it sat in my garage until my appointment. I had planned to take it on vacation but now I couldn't. So I had to rent a car which cost $500.00. This is just the beginning of how much money this dealership stole from me. I had to sit at the dealership all day and they told me it needed a part so they had to keep the car. I asked about a loaner car and was told they didn't have one. My salesman finally got me a loaner car that someone had just turned in. After 6 days they told me I could come get my new car. I turned the loaner car in and picked up my car. The next day I got a call from the service department telling me there was major damage done to the loaner car and they were turning a claim into my insurance. I couldn't believe it! I had no idea what they were talking about. There was nothing wrong when I turned it in. I couldn't understand what was going on. I called my insurance company to tell them not to accept the claim because there was no damage. My insurance told me they already turned a claim in and charged $1000.00 (my deductible) to my credit card. This dealership did not even call me and tell me they stole $1000.00 from me. So along with paying for an expensive new car had to spend another $1500.00. They took the money out my credit card before the insurance adjuster that same day even before the insurance adjuster had looked at the car. When the adjuster did look at the car he said he couldn't see any damage. The service people pointed to a small scratch. My insurance company found out that the person that had the loaner before I did had it for 3 months. I have rented many cars and have never had any issues. I have bought several new cars and have never been treated like this. This whole situation has been so upsetting. I have diabetes and stress is the worst thing. My levels skyrocketed because of the stress. I can't believe a dealership treats their customer that just bought a brand new car this way. I have never been through anything like this in my life. They took my dream car and turned it into a nightmare. I am going to sell my beautiful car because there are too many bad memories. More

Miles Brown was amazing. He worked hard to get me the best deal. My paperwork and title arrived in 2 days. Straight shooter and I would highly recommend taking your business He worked hard to get me the best deal. My paperwork and title arrived in 2 days. Straight shooter and I would highly recommend taking your business to him. More

Wanted $1879. To replace high pressure fuel pump, $850 for parts and $1000 for labor. After having for a week, since I didn’t have appointment, they said 3 more da To replace high pressure fuel pump, $850 for parts and $1000 for labor. After having for a week, since I didn’t have appointment, they said 3 more days to get part. I picked it up and $185 fee for diagnostic test. I took it to an independent garage, and they repaired it the next day for $850. Bommarito Cadilac are thieves, charging double parts cost, and 6 hours labor rate on a 2 hour flat rate job. More

I am now on day two of the hostage crisis. Once again no response from Bommarito. I never received the Fed Ex package containing the paper work for my registration, I call Bommarito for assi Once again no response from Bommarito. I never received the Fed Ex package containing the paper work for my registration, I call Bommarito for assistance, receptionist was rude, and down right antagonistic toward me, the customer. I asked to speak to the manager and was given no assistance (big surprise). They connected me with some admin types that were equally rude and dismissive. BLUF, I am supposed to wait 6-8 weeks before I can get the paper work needed for registering the vehicle. Guess once they get your money, you don't count for anything. The sales man was fanstastic, 5 starts to Kiwi. The rest, not so much More

SERVICE: I bought my Cadillac here and Serviced it here for many years…until Art retired. The new service crew have no clue what customer service should be. When I call, most of inquiries are met with d for many years…until Art retired. The new service crew have no clue what customer service should be. When I call, most of inquiries are met with dismissive non-listening responses. I am at a family owned shop expecting to replace all tire sensors and was just told that they test fine, just need to be cleaned. Wish Bommarito would’ve at least checked instead of trying to sell me 4 new 🤨 More

Miles was GREAT! He was very friendly and extremely informative. We had our two children with us, he interacted with them and made sure they had plenty of snacks. We He was very friendly and extremely informative. We had our two children with us, he interacted with them and made sure they had plenty of snacks. We were treated very well and introduced to people we may interact with later down the road. More