Bohn Toyota

Great customer service , staff was well trained at what they do and very professional , refreshments are offered while you wait they do and very professional , refreshments are offered while you wait More

Our sales person was Outstanding. She was very knowledgeable and very professional. I will tell other people. She was very knowledgeable and very professional. I will tell other people. More

Was looking for a vehicle for my son and didn’t have very much to spend. We told the sales guy Martinez what we had and he did everything in his power to find my son a nice reliable vehicle without going ove much to spend. We told the sales guy Martinez what we had and he did everything in his power to find my son a nice reliable vehicle without going over our budget. We are very pleased with the Vehicle Martinez was able to get for my son in. I would recommend speaking with him if you are looking for a vehicle, you will have a wonderful experience by doing so. More

If I could do no stars, I would. So I originally came here & I had put a deposit down on a car. Keep in mind, they kept urging me to put the deposit down so I can "lock it in" & the So I originally came here & I had put a deposit down on a car. Keep in mind, they kept urging me to put the deposit down so I can "lock it in" & the car would be mine. The paperwork that I had signed had the VIN number of the car & everything. Asked the car salesman Martinez, since I had put down the deposit, if that car was mine. He answered yes. Asked another employee when placing my deposit, he also answered yes. Although I will choose to leave his name out I understand that mistakes do happen & his job title doesn't really have to do anything with the inventory or the sales itself. Moving on, After finding out that the vehicle was already promised to another buyer (not the issue) The salesman, Martinez, did not communicate with me at all to let me know that the car that I had initially put a deposit down on, was no longer available. KEEP IN MIND, he was texting me while I was asking him what else would I need to do to be prepared for when the car comes in. KNOWING that the car was no longer available. POOR communication skills right? Had he been upfront & owned up to his mistake of telling me to put down a deposit for a car that was already promised to another buyer, it would've been fine. HOWEVER, he did NOT tell me ANYTHING. NO communication at all. So he was just going to let me put down a deposit & not tell me anything? $500 lol. The audacity of this person to have not said anything & continued to have conversations with me as if nothing happened at all. My family has bought cars at this location for years. & I'm the first to ever go to another location. If you ever go here, I don't recommend the same salesman I had. Awful experience from him, awful communication, & awful customer service. More

i was only contacted once with a form email and never heard from them again heard from them again More

1. Never let a customer drive away from your shop with only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% an only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% and at it’s not safe! 2. Don’t blame an after market tire sensor for the issue because you couldn’t even know because you didn’t even pressurize the tire. Once the mechanic realized the sensor was aftermarket, so his Toyota tool wouldn’t read the pressure, he just blew it off without manually checking the tire pressure. I went back to the reputable (nation wide) tire shop where they verified the accuracy of the aftermarket sensor as the exact match for my vehicle. They put air in the tire and the low tire light went off. They also put air in all other tires bc it wasn’t done at your dealership. 3. Just because you find a plug in a tire doesn’t mean it’s ruined. How about air it up and check for leaks? The service manager performed this right in front of me and it didn’t leak in the slightest. 4. Don’t make up a bunch of bs stories about different checks and yadayadayada. I just brought my truck in to have the tire fixed but I didn’t even get the minimum. Like I said, I left there with 26psi in the one tire I wanted fixed. I needed it fixed. You let me leave there with a tire in a dangerous condition, same as it came in as, and you even charged me for it. 5. I asked you to look back at my service records to see how many times I’d been in for service for that tire, and you wouldn’t even do so little as that. 6. Your service report was false. One line mentioned washer fluid was low so you filled it up. False. Not a single drop was added, admittedly, because you don’t even carry the type of fluid already in there. When I called this out to the GM he said the service report said no service performed. I called bs, aloud, and showed him on the report where it specifically read ‘filled to proper level as need.’ What? After showing this to the GM he just stood there with a blank stare, still insisting I was wrong for raising my voice. I was wrong; but what about the truth? 7. I shouldn’t have raised my voice, but it seems there is a major issue there with telling the truth. You blamed all your inequities on everything else. I entrusted you to properly maintain my vehicle not only for longevity of the vehicle but also my safety. You failed magnificently. I’m sure I could have gotten better maintenance at Walmart. This is a real shame because I’ve purchased three brand new vehicles from Don Bohn dealerships, and they were all dealer maintained by you. 8. To the GM: when you came outside maybe you would have wanted to consider excusing everyone else, asking me what major malfunction was and how you could help. Might have been a good idea to shut it down right away with professionalism. Instead, you chose to throw your weight around, join your mechanics with their yadayadayada excuses and blame the entire situation on me because I was loud. I was wrong for being loud, but didn’t you even want to get to the route cause of why I was angry; and perhaps fix what I was lied to about? I apologize about being loud; however, you dealership has a fundamental problem with being dishonest and providing quality customer service. It’s all about money. I just wanted my tire fixed and I can’t stand being lied to. Your actions proved why I was lied to, received poor service, and treated as if I only listened to what was said then everything would be ok. Business ethics and morality not unlike that of Bernie Madoff. Shame on you and your team. More

They never contacted me either by phone or by text. I was very interested in the Kia soul. very interested in the Kia soul. More

Worst experience I've ever had or even heard of at a dealership.  Found my dream car there, a Challenger 5k under MSRP and my 1st question to my salesperson, Forest Felks was "What's wrong with it?" He dealership.  Found my dream car there, a Challenger 5k under MSRP and my 1st question to my salesperson, Forest Felks was "What's wrong with it?" He looked me in my eyes and said "Nothing." Test drove it and it was fine but I noticed bug scratches all over the grill. Asked him if he could get that out and he said no. Then he went to the Used Car manager's office and came back claiming the car was priced wrong but I was getting away with a steal. That sounded like used car salesman bull but I ignored it cause I knew the price point was good. He proceeded to put the form in front me to sign trying to rush the sale claiming that this car would go fast in this market. He only agreed to buff the grill after I put money down. He texted me daily the next week trying to get me to close yet when I arrived, the car wasn't even ready. He said he couldn't get it buffed but he was sending it off for a paint job for the grill. I closed the sale and waited nearly another week for my car.  When I came back and picked it up on a Friday evening it looked fine at first. But the next morning, after driving it home, I noticed the bottom of the grill was cracked and bent up in several places and sloppily zip tied together with wires hanging off the bottom. I contacted Forrest about it and he tells me the manager won't do anything about it because it was already marked down. But after pressing him further he says, "You should've known that when you first looked at it." I'm irate at this point cause the first thing I asked him was "What's wrong with it?" and he said "Nothing." I remind him of this and he backs up and changes his story to "that must've happened while they were doing the paint job." We go back and forth another minute before he hangs up in my face claiming he has a customer. Completely ignoring the fact that I AM a customer. So apparently it's standard practice for Bohn Toyota to sell a damaged used car, lie about its condition several times over, then hang up in the face of the customer they just swindled thousands of dollars out of. It gets worse. The following Monday I call the dealership and ask to speak to the manager. After explaining my situation, the manager, Martin Bonura, tells me they'll take care of it. That he'll even have the Used Car Sales Manager, Bruce Bishop call me to give me a rental while they fix it. Knowing that a grill that's cracked in several places with hanging wires has to be replaced, I naturally assume that he means they're going to replace it. (Much like the Service Departments of many dealerships require of the customer when we have significant damage to a part of our car connected to a much bigger part and end up having to replace the whole part.) But when I tell Bishop that "we'll fix it" most likely means replacing the grill, he says his manager didn't say anything about that and he'll have to call back about that. He does so and then the manager calls me back accusing me of putting words in his mouth. He now claims that since he doesn't know what's wrong with the car since he hasn't seen it, he can't make any promises. He's gone from "we'll take care if it" to "we'll have to look at it first."  I'm beyond irate at this point. I tell him I want to terminate the contract and he says that's not possible. I tell him I'll have to consult my lawyer to which he responds, "We've got lawyers too." I feel like I'm being bullied by gangsters at this point. All but forced to comply, I bring my car in the next day to see what they might offer. I talk with Bishop after handing over the keys. As I told Martin Bonura the day before, I tell Bishop I don't really care about the $1,000 or whatever the repair of the grill would have cost. I could have done that myself. It's about being intentionally lied to. Repeatedly. At this point its beyond bad business. It's downright disrespectful and borderline legalized criminality. The distrust from it all makes me wonder if the grill is the only problem, since that's clearly not a $5,000 problem. He claims that's the only problem he knows of but that the tag on the front of the car which says "Acceleride" means that the car is damaged in some way.  So that's at least 3 ways I've been lied to. Forrest knew about the cracked grill. He claimed the car was mistakenly marked down when he knew it was because of the cracked grill. And he had to know that indeed something was wrong with the car because it was tagged in a way that only the dealership would know and yet he told me nothing. And it's likely that Bishop, the manager whose office he came out of with claims of how they messed up and marked it too low by mistake,  was in on the lie too. Bishop was the same one who told Forrest to tell me they wouldn't do anything about the damage because he (Bishop) already priced it low. He's also the same one who told Forrest that it was "mistakenly" priced low, when we initially started talks. So again, it's hard to believe that Bishop, a self proclaimed upstanding Christian who's been at this for 40 years, wasn't in on the swindle too. I left the car with Bishop and he said he'd call me the next morning with a report from the body shop. It's 5 days later and I still haven't heard from him.  There's no actual way to repair this kind of harm. The corruption is apparently ubiquitous at this place so there's no one internally that can fix it. The least they can do at this point is replace my grill free of charge and communicate clearly as they do so. The sooner I can have nothing to do with them ever again the better More

I purchased a truck from them and in just two weeks it broke down. Had to have it towed back home. Apparently this dealership does not disclose all thats wrong with the vehicles they sell. broke down. Had to have it towed back home. Apparently this dealership does not disclose all thats wrong with the vehicles they sell. More

This dealership "tacks on" a $3.99 "shop fee" on ALL auto services they provide. I went in for a website special for a full synthetic oil change for $39.99, with NO mention of an additional $3.99 "shop fee! services they provide. I went in for a website special for a full synthetic oil change for $39.99, with NO mention of an additional $3.99 "shop fee!" (not even in the fine print -- false advertisement!!). That is like a restaurant charging an additional "kitchen fee" on each meal, or maybe if Walmart were to charge a "parking fee" to visit their store. Are you serious? This is getting ridiculous, and is against Better Business Bureau's standards. I imagine that's why Bohn Toyota is not accredited by BBB. Get ready to "bend over" each time you schedule auto service from them. Pretty soon we'll be charged "cement fees" to drive on their premises, or "oxygen fees" for breathing their air while waiting for our autos to be serviced!! More