Boerne Dodge Chrysler Jeep

My wife and I went to check a Ram 1500 crew cab that they anounced on the newspaper that had 16k of discount. On my way to the dealer I figured that there would be a trick on those 16k, but that in the end a anounced on the newspaper that had 16k of discount. On my way to the dealer I figured that there would be a trick on those 16k, but that in the end at least I would have about 13k or so in discounts. When we arrived they showed us what trucks they had and told us that they still had the discount anounced in the newspaper but it would not apply to all trucks. We saw some of the trucks and went inside to talk numbers. We were looking for a crewcab and the price we were looking was in the 23,000 more or less. The "Fianacial advisor" went to a lot of places trying to look for prices but he did come back with a regular cab truck in the 22k's and told us literaly that "the newspaper was just advertisement" and smiled at us. We told him that they had the price we looked for in other dealers and he told us that those trucks were cheap and second category with no AC. After that he told us to come the next day in the morning to check what he could do for us, and give us the truck that was on the same advertisement announced for 15k at 22k. The announcement was made on the San Antonio Express Sunday Car shopper (29aug2010. Look for this labor day shooper discounts and if you appreciate your time don't waste it driving to this dealer, use your time wisely in another dealer that knows how to win costumers. More

This was the worst experience my wife or I have ever had trying to purchase a car. We went the first time because we heard a radio ad claiming $13,000 off Dodge Ram 1500s. When we went, we spoke with Steve, trying to purchase a car. We went the first time because we heard a radio ad claiming $13,000 off Dodge Ram 1500s. When we went, we spoke with Steve, told him we were in the market, but we were not quite ready to buy yet. He let us test drive a truck, and explained that the discount was on a select few trucks that the dealership had purchased at a discount from the manufacturer. We checked the web site a couple of weeks later to see that the discount on some of the trucks was now $15,000. The site said $4,500 Dodge/GMAC discount and $10,500 Boerne Dodge discount. I called Steve to see what they had for the $15K discount. He told me they had about 19 trucks at that discount, starting at $37K before the discount. I told him I wanted to meet with him to see what they had, since I was ready to buy. When I got there, Steve was with another customer, and told me Roy would help me out. Roy showed us the trucks, but told us that the only trucks eligible for the $15K discount were the ones marked $50K and up. He also mentioned the discount was based on upgrades that they had made at the dealership. Very few of the trucks had accurate pricing, so when we wanted to get the price of a couple of vehicles, Roy had to go inside to look up the information. We told him that we did not understand the discounts, since the web site and Steve both claimed $15K off. Roy said that some of the salesmen do not understand the discounts and brought us inside to talk to Darryl, who we met the first time we visited. Darryl is supposedly Steve's boss. We saw Steve walking around, but he never approached us. Darryl came out and said he was going to get us the correct information. We went back out and found a truck we liked, Daarryl told us that the truck was $15K off and would have a discounted price of $28,640. He mentioned some of the upgrades, and that the truck did not have the bed rails. We drove the truck, and upon returning told him we wanted to get more information, numbers, etc. He said that we would have to wait until Monday (this was on a Friday) before he could get us all the information we wanted, which sounded odd. We asked him if they could hold the truck for us until then, and he said no. I asked him if someone wanted to buy the truck before Monday, what would they do. He said, Oh I can get you that information. He got me some figures on a print out with a total sales price of around $32K. I asked him how he came up with that figure because he told me $28,640 earlier. He went away and came back with slightly different figures that still did not reflect the correct price he told us. He said it was because the truck only had a $14K discount, since it had no bed rails. My wife and I both told him that he never mentioned that earlier. In a very condescending way he told us that he did mention the $14K discount on the truck due to a lack of rails. My wife and I both know what we heard, and this man was mistaken. He finally got up and said he would find out more information for us. At this point we had already been here a couple of hours, and had gotten nowhere. Another gentleman cam out, I don't know his name but he was a tall white guy, also very condescending. We explained our frustration, but received no apologies, only an explanation of the $10,500 Boerne discount. He mentioned that their discount was composed of a bunch of other discounts that we do not qualify for. We wanted to know if the salesmen receive training to understand the discounts, and he said they just get training to show the vehicles and get the customers back to the table for someone else to do all the paperwork. Again, we expressed our frustration and confusion, and disappointment for driving all the way to Borene to look at something that was not as advertised. The guy was very arrogant in his response, which upset my wife. At this point I knew that we would never be a customer of Boerne Dodge. I told my wife "let's just go. They obviously do not want our business." The guy was not apologetic, and in a very sarcastic way, said thanks for coming out to Boerne Dodge. We saw Steve on the way out. He was trying very hard to avoid eye contact with us. What a bunch of cowards and Jerks!! More

Run away as fast as you can! These guys are the most incompetent group ive ever dealt with. The service techs WORK ON COMMISSION! My jeep was in for over two weeks and the called to say it was done. T incompetent group ive ever dealt with. The service techs WORK ON COMMISSION! My jeep was in for over two weeks and the called to say it was done. Three hours later it broke down again. Save yourself time and money and go elsewhere! More

I bought a used vehicle from Boerne Dodge Chrysler Jeep one year ago. When I asked the condition of the vehicle after the test drive, the salesperson stated there were no issues with the vehicle. I had my one year ago. When I asked the condition of the vehicle after the test drive, the salesperson stated there were no issues with the vehicle. I had my own financing already completed through a lender and advised them that I didn't want to apply for credit through their dealership. After being advised NUMEROUS times that they wanted me to finance through them, I kept refusing and told them I already had the loan approval and check ready for pick-up at the bank. After going through this discussion over and over with them, I was filling out the paperwork for my new purchase. While filling out the paperwork, the salesman through in a form and said it was for social security number verification...stated "This is not a credit check for financing", so I agreed to sign for this purpose. After a few weeks, I decided to check my credit report....and guess what...there is now a hard inquiry on my credit that will remain there for 2 years from Boerne Dodge Chrysler Jeep. Do not trust the sales people at this dealership. You would think that would be satisfied with just selling a vehicle, however that is not the case! I have been tricked and now I have to wait two years for the inquiry to disappear from my credit report. I am very displeased with the occurence and refuse to buy another vehicle from this dealership. Also about a month later I ended up having to have the driveshaft, brake pads, a rotor, and caliper replaced. DO NOT SHOP AT THIS DEALERSHIP!!! More

First off, I was told they had 5 dodge ram 2500 4x4's in stock. So after driving 40 miles to see them the salesman could only come up with 2. Second, the manager in the enclosed area that works the deals an stock. So after driving 40 miles to see them the salesman could only come up with 2. Second, the manager in the enclosed area that works the deals and finds vehicles on the enternet was rude and wanted to only deal with me and appraise my new 2010 Ford f150 IF I WAS ACTUALLY ready to purchase a truck from them. I told them that I have to compare prices and look around for a few days to see if their prices were competitive. He told me to come back when I was serious and was ready to buy. I told him, I am serious but I am not going to buy at the first place I stop. They were very high preasured sales people that I want nothing to do with. The salesman tried calling me back the next day and I let it go to voicemail, then deleted it. NO SALE... Nothing but lies from these guys and pressure sales. More